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Forced to wait for an installer?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by DrZ, Dec 17, 2008.

  1. jhindmon

    jhindmon DBSTalk Club Member

    Sep 26, 2006
    same thing happened to me. apparently if you order online you can get it shipped to you. if you order via the phone, there is NO way they will send it w/o waiting for an installer. I tried to do this awhile back and ended up cancelling because it was going to be forever until the installer was going to come.

    bizarre. when i asked why, the CSR let me know that the "online part is a completely different side of directv" and the phone peeps had to make you wait for an installer. sounds dumb to me.

    and FYI I already have one HD DVR and an old direcTivo. I was just replacing the tivo unit that already had 2 lines run to it and connected to my current 5LNB dish. no work required by an installer whatsoever.

  2. rahlquist

    rahlquist Hall Of Fame

    Jul 24, 2007
    My HR22 and R16 both ordered this year neither came with an installer. Both were drop shipped and ordered with a live CSR. If the balk ask to speak to Retention or ACE if you already have a HD and DVR based install.
  3. randyk47

    randyk47 Icon

    Aug 21, 2006
    San Antonio, TX
    Again, and this has got to be another case of CSR roulette, my last two units have been shipped to me without any problems and no installer involved. Both units were ordered over the phone not via the Internet. I was asked if I needed an installer and I said "No, I can do it myself, it's just a case of plug and play". That was the end of the installer conversation and the units were delivered via FedEx within a couple of days. The phone versus the on line explanation doesn't wash but that gets me back to it depends on the CSR you talk to I guess.
  4. LameLefty

    LameLefty I used to be a rocket scientist

    Sep 28, 2006
    It makes me also wonder if Directv flags the accounts of some users based on some criteria like "tech headedness" (for lack of a better term!). In other words, are some sub's tracked in the customer service database as likely to be able to handle some things without a service call based on (lack of?) prior customer service calls, history of obtaining and activating receivers on their own in the past without need for installation, etc., so that when someone calls, it either triggers or does not trigger the "requirement" (from the CSR system's perspective) the need for installation?
  5. jpitlick

    jpitlick Icon

    Apr 19, 2007
    I recently got an HR22 as a customer loyalty "perk" from Retention for not switching to FiOS. I asked if it needed an installer and the woman said it would be drop shipped. End of story.

    I did tell them that this DVR was going to replace an R15. Maybe that's why they didn't need to send an installer. They did send one when I got my first HR20, though.
  6. paulman182

    paulman182 Hall Of Fame

    Aug 4, 2006
    I doubt it, since every time I've added a receiver that I got from DirecTV, they've insisted on sending an installer. I've never called them for any technical problems.

    So there would really be no way for me to get a history of installing receivers on my own since they've never let me do it.

    EDIT: Actually, they did let me swap out a defective D11 two years ago, and of course I got to do my own install on the receiver I field tested.
  7. rudeney

    rudeney Hall Of Fame

    May 28, 2007
    I was glad to accept professional installation on my first HR20 because it required a dish and multiswitch upgrade. After that, I'd have preferred to do my own installs, but D* was adamant that they had to roll a truck. I explained that I already had the dish, all the wiring, open outlets on the switch, etc. and that i didn't want to pay extra for an installer's time. They insisted that the installation was included in the lease price. So, my H20 and next two HR20's were "professionally installed". My last one (HR20) was purchased on the website and drop-shipped, but it offered professional installation for an extra $99! Like my avatar says, it's Carousel of Policy!
  8. rahlquist

    rahlquist Hall Of Fame

    Jul 24, 2007
    To the best of my knowledge the only offical personalized data they may keep is your fav NFL team, anything else could be stored in a free formatted note field.
  9. GBFAN

    GBFAN Godfather

    Nov 13, 2006
    I just went to the website to see my options and I can't even do an online order without installation. They won't allow self install and it also wants to charge me $99 for installation.
  10. laslo

    laslo Mentor

    Apr 1, 2007
    Did you explain to CD that you already have HD DVR service and that you have 2 lines coming into the where the new box is located? I recently got HDDVR for one set and decided to upgrade my other SD DVR to HD. I called them up and got the receiver 2 days later (today). If that does not work get the receiver from Best Buy or Circuit City. They charge the same as DirectV and you can choose your box!
  11. sunking

    sunking Godfather

    Feb 17, 2004
    Indeed. This is exactly what I've always done, and its often saves me money. What I have done is called Directv and finagled whatever discount they were willing to do. Then before they place the order ask them if they will credit your account upon activation for that amount if you buy it from a big box store. They've always agreed and its worked flawlessy twice for me. In fact, when I upgraded to my first HR20 I made $20 because they credited my account for the whole price they were selling for, $199, and Costco had them for $179. So I saved shipping/handling and made $20-taxes. Needless to say I was rather pleased with myself.

    If you aren't looking for or don't think you'll get any sort of deal just buy it and call to activate. Its a no brainer and takes about 15 minutes.
  12. jhindmon

    jhindmon DBSTalk Club Member

    Sep 26, 2006
    I don't know but it sure is annoying as hell for them to not just ship you one. The reason I didn't order online is b/c at the time it showed up as $199 online but via the phone I could get it for $99. Why there are 2 diff prices I don't know either.

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