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Fox News HD?

Discussion in 'DISH™ High Definition Discussion' started by david803sc, Feb 22, 2009.

  1. Nonno

    Nonno Cool Member

    Feb 9, 2009
    I also called to clairfy their position and then emailed them in hopes that if enough people do the same maybe they will change their position. Especially since I was told when I first signed up that the Turbo HD plans would get any new HD channels added in the future. I know you can't believe CSR's but this one only made sense. Here is their reply:

    "Thank you for your email. We want to apologize for not meeting your expectations in customer service. We pride ourselves with providing each and every customer with a positive experience when contacting us. Feedback from our customers, both positive and negative, drives the quality of our customer service. It is apparent in our quest for providing our customers with world class customer service, we have fallen short. The decisions made are based on company policy. If we find that a policy is negatively impacting the majority of our customer’s satisfaction, that policy is scrutinized for effectiveness.
    We strive to make satellite programming as affordable as possible. Our packages have been set up in balance with cost effectiveness and consumer demand.
    We are always looking for ways to improve our service. We appreciate your input and feedback. We will forward your comments and concerns to the appropriate department.
    We appreciate your patience regarding this matter.
    Dennis P.
    DISH Network E-Care
  2. ka8zay

    ka8zay AllStar

    Feb 11, 2009
    Well at least that is a different message then the rest of us have gotten. :)
  3. RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

    Jan 23, 2008
    Claws in, puddytat.

    Call and switch to Turbo. YAY! All done.

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