I tried to use the DIRECTV Chat option a couple of days ago to check the price of Fox Soccer Plus. The AFL season begins this week and quite a few matches are to be broadcast on Fox Soccer Plus. Since it appears you can't add it from the website, I thought it would be simple enough to check the price and maybe get it added using a chat session. That turned out to be a fiasco. By the time we were finished "Steve" had said that he removed NFL Sunday Ticket from my account (even though I did not mention anything about NFL ST), and added FS Plus to my account without telling me the price. I had only asked him to inform me of the cost. I don't believe "Steve" works in the US, nor do I believe that poor guy has a clue how to do his job. I have tried the chat sessions several times, and none of them have been particularly effective even for simple items like this.