"Free 72 Local Swap"

Discussion in 'DIRECTV General Discussion' started by BubblePuppy, Dec 12, 2009.

  1. sswheeler

    sswheeler Legend

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    Aug 27, 2008
    If I am correct, don't you have to have an H series before they will activate HD access on account? If I remeber correctly, when they started upgrading the R22 to handle HD, some pleople called in and tried to add HD access and they wouldn't do it since they didn't have an "H" series on their account.
     
  2. Tech_1438

    Tech_1438 Legend

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    Jun 1, 2008
    You are correct, sir.
     
  3. dodge boy

    dodge boy R.I.P. Chris Henry

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    I have to keep cancelling mine, since I upgraded to HD over a year ago.....
     
  4. morbid_fun

    morbid_fun Godfather

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    Jan 16, 2007
    Thank you Merg. I appreciate the clarification.
     
  5. krock918316

    krock918316 Hall Of Fame

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    Mar 5, 2007
    It looks like the Fort Smith, AR DMA must be switching soon - I logged in to my account yesterday and I had the 72 swap message on my account.

    I guess that R15 and R16 will be swapped out for an R22.
     
  6. ndole

    ndole Problem Solver

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    Is there any chance that the OP is located on the border of another county that gets their LiL's from the 119? There's a slim chance that this could be a DMA realignment, and the tech will be swapping the LNB back to a SL5, and that you'll now be receiving that DMA's locals instead of your current ones. Just maybe :scratchin
     
  7. ndole

    ndole Problem Solver

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    Aug 26, 2009
    sorry, duplicate post
     
  8. Bofurley

    Bofurley Godfather

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    Oct 11, 2006
    KS
    What exactly is the 72 local swap?
    Thanks
     
  9. The Merg

    The Merg 1*

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    Northern VA
    Actually, you'll most likely get an HR2x receiver. If you don't currently have HD service, don't worry. You'll be able to continue with SD service even though you will have HD receivers.

    - Merg
     
  10. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Some markets are switching from MPEG-2 locals to MPEG-4 locals. With this switch the, locals are moving from the 72 deg satellite where the MPEG-2 channels are located to one of the satellites that houses MPEG-4 locals. The D1x series receivers, the R15/R16 receivers, and all other legacy receivers can only receive MPEG-2 signals so they need to be upgraded to be able to recevie the MPEG-4 locals.

    The upgrade process consists of replacing the dish with a Slimline3 and upgrading all receivers to MPEG-4 compatible receivers at no cost and with no commitment extension to the subscriber.

    - Merg
     
  11. BubblePuppy

    BubblePuppy Good night dear Smoke... love you & "got your butt

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    Nov 3, 2006
    Which is funny because all the proper equipment is listed on my account. Yet when I called DirecTV the csr insisted on scheduling a service call. The tech that came out had a very good laugh and said that this will be the easiest call he will have, and the only call, so he made some bucks for coming out in the below zero temps.
     
  12. DishCSR

    DishCSR Godfather

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    dtv never trains their csr's very well, on anything.
     
  13. Satelliteracer

    Satelliteracer Hall Of Fame

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    Dec 6, 2006
    It looks to me that your original message that suggested you brought your 5 LNB dish with you was not in D*'s database, so the CSR assumed you had the right receivers but not the right dish. Just to be safe, that's probably why the tech was sent out because there was no record showing that the KaKu dish was installed at your address by a D* technician.
     
  14. ndole

    ndole Problem Solver

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    Aug 26, 2009
    !rolling!rolling!rolling

    Database! RIGHT.. that's a good one. :lol:


    Shhhh.. I'll let you in on a little sectret... They[As far as CSR's] really haven't got a clue what kind of equipment you have, unless it's a receiver. Everything else is either an assumption or a complete guess on their part.
     
  15. BubblePuppy

    BubblePuppy Good night dear Smoke... love you & "got your butt

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    Nov 3, 2006

    That is exactly what it was. The installer never reported back to DirecTV about the dish he installed.
     
  16. usnret

    usnret Icon

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    Jan 16, 2009
    Interesting. I got the msg on my DTV web site acct. Toledo DMA, 43450, Wood Co. Last Jan. DTV installed a SWM3 and small dish and gave me a HR22-200 and a R22-200 (DVR's). I called yesterday afternoon re the msg, got a live person, she had me wait a few minutes, came back, told me that I needed a new dish and they would schedule an appt for this afternoon. I advised her that I already had the SWM3, she had me wait a few minutes and came back and told me that I do need a new dish. I'll ask the guy today to take down the small dish and tweek my SWM, give him a cup of coffee and everyone will be happy (it's breezy and in the low 20's today).
     
  17. Beerstalker

    Beerstalker Hall Of Fame

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    Feb 9, 2009
    Peoria, IL
    Like I said before guys, the warning on the web page never goes away. I had the local 72 swap done 10 months ago and the web page still has the warning up when I log into my account. Even after I used the mover's connection and had a complete new install done with SWM.

    As far as the CSRs go, I don't think they have ever been trained on the 72 swap, so they are always going to assume it needs done if the warning shows up on their screen.
     
  18. usnret

    usnret Icon

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    Jan 16, 2009
    The DTV tech came today and also couldn't quite figure out why he was here. He did a tweak on the dish and got everything into the high 90's (before they were mostly in the high 70's to mid 80's with a couple of 90's). I wonder where the lady that I spoke with went and with whom she spoke when she insisted that I needed a new dish? Oh well, I am a happy camper with my levels up and the tech was happy that it was a short visit.
     
  19. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    Fascinating but wrong.
     
  20. CJTE

    CJTE Hall Of Fame

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    Sep 17, 2007
    Gotta agree with Shades here. They've been attempting to do everything in their power to track AT9 & AU9 installs since they rolled out. Thats one of the many things that factor in in whether or not an individual has a tech come out, or gets a receiver drop-shipped.
    There is a place for SWM, Dish type, etc.
     

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