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Free Genie upgrade to new customers, when do existing ones get that?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by MRM, Feb 11, 2013.

  1. MRM

    MRM AllStar

    Sep 10, 2008
    I logged in to my account on directv.com and up popped an item saying new customers can upgrade to the Genie for free. While that's a great promotion, when do existing customers get a deal like that? I was told it would cost me $299 to upgrade to the Genie. I think DirecTV should throw us (existing customers) some kind of a bone too.
  2. litzdog911

    litzdog911 Well-Known Member

    Jun 23, 2004
    Mill Creek, WA
    Long time customers can sometimes get these deals, too. You just need to call and ask.
  3. peds48

    peds48 Genius.

    Jan 10, 2008
    They do all they time. It depends on your account history and tenure. give them a call
  4. RAD

    RAD Well-Known Member

    Aug 5, 2002
    Both son and brother in law both got a Genie for $49+$49 install, one of which included the installation of a SWiM16.
  5. Bajanjack

    Bajanjack Icon

    Oct 22, 2006
    I'm a long time customer and got my box last Wed...I got the box for $49 and used my own installer.......
  6. jjn

    jjn Mentor

    Dec 16, 2006
    Just called yesterday and got one for $54 shipped to me. Plus got a nice credit on the bill for 12 months.
  7. MRM

    MRM AllStar

    Sep 10, 2008
    I had to replace a dead receiver about 18 months or so ago. I'm not to the point to get any kind of a deal just yet. I hadn't seen any existing customers get those good deals. Guess I'll be calling again sometime in the summer.
  8. grecorj

    grecorj Legend

    Jan 20, 2008
    I got mine for free last week: free Genie, free shipping, no installation requirement or charge (I was swapping with an existing box and would have <8 tuners when activated -- otherwise would have to go from SMW8 -- SMW16 and would have need installation). Less than a 10 minute phone conversation.
  9. unixguru

    unixguru Godfather

    Jul 9, 2007
    I got mine last summer for $99 after some moderate haggling. At the time there were some on this forum chewing me out for complaining how hard it was to get a better deal than the published price. I don't recall exactly but I think published price at the time was $299 or $399. Alas this is the typical cycle. No doubt the HR44 will demand bucks for awhile and then not.

    At this point I'm kinda puzzled as to how much longer the 2-tuner DVR will remain. The only thing going for it is that you can have more than one on an account. Once multiple HR34/HR44/... are allowed, why even have a 2-tuner any longer? Maybe that has been their plan all along - to transition DVR to 5-tuner. Hmmm... everybody should have a DVR then too, right?

    So in a couple of years are we going to see two hardware products, a 5-tuner DVR and a client? All free?

    I'm certainly going to step further back from the bleeding edge and stop paying for hardware that will be given away shortly thereafter.
  10. gov

    gov Legend

    Jan 11, 2013
    Have a HT customer getting a HR34, a client, and a KaKu SWiM upgrade (and is keeping one working HR24 and sending back a dead HR20). Think he said the upgrade was $150. He was happy, but I see some other deals look pretty good.

    He said the $ was the same or higher if he got 2 clients and a 34 and turned in both DVRs, or got two H2Xs and a 34 and turned in both DVRs. Decided to keep one HDDVR as it works fine and he won't lose recordings, and tuner total will still be under 8. Client goes behind 37 inch LCD in kitchen which formerly was SD modulated off the dead HR20. He's not sure being able to record 7 different shows at the same time will happen much, but I told him he could simulate PTAT and add PBS and CW and still have a tuner left over.

  11. johnp37

    johnp37 Icon

    Sep 14, 2006
    Central NJ
    I shouldn't have a problem then since I am going on 18 years with DTV with a perfect payment history and have had the premier tier of programming for at least 10 years. Should count for something.
  12. scott0702

    scott0702 Member

    Nov 25, 2006
    Los Angeles, CA
    Got mine installed the other day. I also received a free upgrade but because of my setup a professional installation was required and that was 49.00. They added an additional SWM16 to my existing SWM16 due to the number of HDDVR's I already have. Also needed a second PI and cinema connection kit so they ran additional cable for that. Everything is working great.
  13. wingrider01

    wingrider01 Hall Of Fame

    Sep 9, 2005
    and how many times you have called in and obtained special pricing or discounts
  14. johnp37

    johnp37 Icon

    Sep 14, 2006
    Central NJ
    Update response from DTV: all told for an upgrade to Genie (full price), SWM, Whole Home,client boxes, installation charge will cost me an out of pocket outlay of $990. No typo, you read that right. So much for long time loyalty. Told them forget it.
  15. drded

    drded Godfather

    Aug 22, 2006
    Tucson, AZ
    Same here. Customer for over 10 years. Had an HR200 fail about a month ago. While talking to the rep I asked if there were any deals or incentives on the HR34. Nope. $299 to upgrade plus 49 install.

    I certainly don't understand the inconsistency.

  16. joed32

    joed32 Hall Of Fame

    Jul 27, 2006
    I still prefer having my 5 DVRs. 10 Tuners and can record on any of them through my lap top, more disk space,and most of all all of my eggs are not in the same basket. If your Genie goes out, no TV at all, if I have a DVR go out I'm still good.
  17. RunnerFL

    RunnerFL Well-Known Member

    Jan 4, 2006
    Call again, eventually you'll get a rep willing to work with you.
  18. unixguru

    unixguru Godfather

    Jul 9, 2007
    The point I was trying to make was... if 5-tuner DVR is same price (possibly zero) as a 2-tuner DVR and they allow just as many on an account... why would they bother having a 2-tuner model and why would a customer prefer it?

    The only reason I can think of at the moment is the SWM limits but those are not hard limits.
  19. Jacob Braun

    Jacob Braun King of Awesome

    Oct 5, 2011
    Tulsa, OK
    If they do the order right, the most I could conceivably think of it being is $299 for the Genie, $99 for the CCK which will get you a SWM and swap out any incompatible receivers with Clients (D10, D11, any non-SWM compatible receivers would be converted to clients with the paid CCK upgrade), $49 for the installation, and a $50 Equipment Upgrade fee (this is rarely charged unless the system forces it for various reasons, one of them being excessive credits). Also as of yesterday it appeared the $99 CCK upgrade done for a SWM should be credited on HR34 upgrades. Unless things have changed, which is entirely possible.

    Now if you want to swap out a D12 for a client or an H21 for a client then that would be another $99, but if you have D10s and D11s or non-SWM compatible equipment those get swapped included in the paid Genie/CCK upgrade.

    What were you trying to get them to give you? And what equipment do you have?
  20. johnp37

    johnp37 Icon

    Sep 14, 2006
    Central NJ
    All these CSRs quote from the same DTV corporate training manual. I have as much chance of getting a deal as I have of being elected the next Pope. Over the years of communicating with them they preface EVERY response essentially the same: "I see you have been a loyal customer for many years" then the other shoe drops.

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