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Free Genie upgrade to new customers, when do existing ones get that?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by MRM, Feb 11, 2013.

  1. johnp37

    johnp37 Icon

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    Sep 14, 2006
    Central NJ
    No more than the deep discounts they offer to new subscribers. I've seen HR34s(Genie) offered for either/or free/$99, free install, free swm install. My equipment: 3 HR24s,1 HR22, 1 HR21.
     
  2. inkahauts

    inkahauts Well-Known Member

    22,680
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    Nov 13, 2006
    When was the last time you got a free or discounted upgrade and when was the last time you called in and got some other discounts? How often do you call and get discounts?
     
  3. Tonedeaf

    Tonedeaf Legend

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    Jun 13, 2006
    CSR Roulette is definitely what needs to be done with folks not getting the Genie for a good(to you) price. I was offered Genie for free including 2 clients that I then declined as I reassessed my situation and was fine with my current DVR setup after a swap of a faulty one. Was not under contract at time I was given the offer either.
     
  4. wingrider01

    wingrider01 Hall Of Fame

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    Sep 9, 2005
    Never played CSR roulette, always was offered on the first call, but have only called in 4 times since 1996 for upgrades the other times where to place service calls under the protection plan
     
  5. RunnerFL

    RunnerFL Well-Known Member

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    Jan 4, 2006
    Not true. There are a great number of posts on here where people have received different price quotes on each call.

    Now if you're someone who calls multiple times per year and asks for deals, price cuts, etc then what you were given may be all they are willing to offer you.
     
  6. grecorj

    grecorj Legend

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    Jan 20, 2008
    Unheard of. Especially if your history with DirecTV is as you originally stated. Even when I updated to HD 2 years ago I paid out of pocket $150 or so -- new dish, 2 hr24 DVRs, 1 h24 receiver, installation, cck, whole home. I think full price would have been $550 or so with installation. So I got a substantial discount with hardly a push from me on cost.

    I believe the HR34 is $299 now (was $399) and the clients are $99. Installation is normally $49 and would include swm, dish, wiring.

    How many clients did you order? I guess if you asked for 5 + genie + install, full price would come out to $850. Still, I can't imagine that you couldn't get genie + install for much much less. I don't know how much they'd help on 5 additional clients -- 1 or 2 I'm sure they would throw some credit your way, but maybe not for 4 or 5.

    Edit: missed your post where you mentioned current equipment. Updated my post to reflect.
     
  7. grecorj

    grecorj Legend

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    Jan 20, 2008
    Then you should be just getting Genie + swm 16 I believe. No need for clients. Should be $299 + $49 install max. If you hesitate on price I would imagine they would waive install and drop Genie price by $100 VERY QUICKLY. if not, call back. Worth investing 10 minutes to save big money. Good luck.
     
  8. grecorj

    grecorj Legend

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    Jan 20, 2008
    Nah. That's me and I have never been told "no". Not yet anyway. Not bragging, just saying the discounts are out there. Might take a few calls, with the investment of time.
     
  9. jjn

    jjn Mentor

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    Dec 16, 2006
    It's called the "Persistency Discount"
     
  10. johnp37

    johnp37 Icon

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    Sep 14, 2006
    Central NJ
    In 17 1/2 years with DTV I have called a grand total of 2 times requesting, mind you, not demanding a break/discount on equipment. Honestly, I just don't care to go through the hassle of haggling with these people. I have 5 DVRs. If I wish to record more than two programs that happen to be on at the same time or overlap time periods, I'll just set up my other DVRs to resolve that issue.
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

    27,292
    556
    Feb 22, 2007
    Piscataway, NJ
    They've offered me the 34 a couple times at no charge. In fact, they've offered me anything I want at no charge just to get me to re-up on my comittment.

    I already have 24 tuners and don't see any reason to get one. As for the 2 tuner HRs going away, I kinda doubt that and would be very disappointed to see that happen. Using the 2 tuner HRs gives you more flexibility and more recording capacity. I also have 24TBs of capacity.

    Put simply, I think my system is better than a couple (if we ever see two or more 5 tuner units allowed) 5 tuner HRs with receivers that aren't DVRs.

    But, I might take a 44 when they offer me one at no charge...and they will, sooner or later.

    Rich
     
  12. Bill Broderick

    Bill Broderick Icon

    2,352
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    Aug 25, 2006
    Long Island
    Sometimes, I think that being a maintenance-free, long-term customer who has never asked for anything ends up working against some of us. DirecTV really has no reason to assume that we're going anywhere else. So, we can get taken for granted.

    I believe that, when you feel that you're being taken for granted, you need to go out of your way to make it known that you're considering other options. First get yourself to Customer Retention (who are the people who have the most leeway to make good offers) and tell them that you're considering a move to Dish because they are offering a real good deal on the Hopper. Then ask if DirecTV can make a similar offer.
     
  13. gov

    gov Legend

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    50
    Jan 11, 2013
    I supervised (LOL) the HR34 upgrade today. Went well except for a defective SWiM LNB (took installer all of 5 minutes to isolate the problem and replace it) and there was quite a bit of coax in the basement, and we were careful.

    HR34 and client lit up just fine, existing HDDVR (it was a 22, thot it was a 24) had it's list visible on other 2 machines. Cleared out a nest of modulators and install looks pretty good.

    The AVR doesn't seem to be working, so it didn't matter old DVR had optical audio out and new one is coax and the AVR is out of the right type of jack. I'll see if my client wants a new AVR or a soundbar of some type.

    I did reset one remote to AV1 to operate the client, I don't think there would be much chance it might try to operate HR34 in living room, but why take the chance.

    No extra charges, install went well and client happy with the deal.


    And I got to keep the bricked HR20, :eek2:
     
  14. wingrider01

    wingrider01 Hall Of Fame

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    Sep 9, 2005
    disagree, out side of service calls under the PP, I have called a total of 4 times since 1996 for upgrades, never had to go to retention, the first csr I talked to was able to offer the deal that I could accept
     
  15. Shaqdan

    Shaqdan Legend

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    Jan 23, 2009
    I called yesterday to cancel my DirecTV, since I still cannot watch Rockets games in Houston. In the end, I got offered a free Genie, free install, and $15 off my bill for 18 months. I didn't have to do any customer service roulette, I just called, said "CANCEL" and talked to a nice person who was willing to do what it took to keep me as a customer.
     
  16. kram

    kram Godfather

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    Sep 3, 2006
    A call to Retention usually does the trick for long-standing customers.
     
  17. dnelms

    dnelms Legend

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    Nov 20, 2006
    I called the regular customer service number and was able to get a decent deal. I currently do not have whole home, so I was offered the Genie and 2 clients for free. Using the techs suggestions, I am keeping my 2 hd-dvr's and not using the clients. However, it is costing me $99 for the swm setup and $49 installation. Tried my best to get the installation waived, but no go. My question to the group is, my account shows the $99 as the cinema connection kits, but yet I already have an Ethernet connection driving the main DVR. Is that their way of getting the dollars for the swm setup since everything the website says the cinema connection is needed for, I already have?
     
  18. Lugnut

    Lugnut AllStar

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    Feb 11, 2013
    Eagle, Idaho
    I'm happy for you guys. Employees can't even get Genie as part of our annual upgrade yet. $199 plus $49 install. That didn't go over too well with the wife :(
     
  19. PeterB

    PeterB Legend

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    Jul 25, 2002
    Called to complain about my HR-21 taking over a minute to change channels, and an ancient Hughes Director receiver that kept locking up.

    Was upgraded to Genie + 3 clients, Converted to SWM, DECA installed, swapped out The 21, The Hughes and a H20. Kept my H21 as well = $50

    Been with DTV since '98, was out of contract.
     
  20. chicagojim

    chicagojim Legend

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    Sep 13, 2006
    Now, mind you, I have not asked for a single thing free since the HR20-700 came out in 2006(?) and I got two then.

    I called today and went right to rentention. Without even having to make a case, I was offered the 34, 4 client boxes, CCK, Swim 16, install and a couple of programming credits - all free.

    First shot. No hassle, no haggle. I was prepared with a cross analysis of Dish, Comast and UVerse offers, ready to state my case about ROI over the next 12-18 months, show how they have competition in the Frankfort market, ready to rant about what I should have coming to me.

    I didn't have to use any of it. The Rep only had to say, "We should replace all your equipment, and it will be no charge."

    I was almost disappointed I couldn't use any of my well prepared rebid documentation! :lol:

    Funny side note - the rep could not believe how old my equipment was. She almost "Scolded" me for not calling sooner to upgrade! She said that she gets calls all the time from customers who received upgrades just a couple of months ago and are back looking for freebies. That just does not work.

    I've been a DTV customer for over 13 years and always pay on time. Other than that, I have the Premier level programming service and that is it.


    I probably should have called a couple of years ago, but the HR20s were working fine with the exception of the occasional drive failure. The SD boxes were in the kid's rooms and were not worth an extension for upgrading.

    Moral of the story: Wait for the upgrades until it is worth your while to extend. Being out of contract for almost five years I'm sure improved my odds of getting a free ride...
     

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