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Free Genie upgrade to new customers, when do existing ones get that?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by MRM, Feb 11, 2013.

  1. Lugnut

    Lugnut AllStar

    Feb 11, 2013
    Eagle, Idaho
    Awesome! Glad you got such a great deal! Do keep in mind that you won't be able to watch live programming on all 4 client boxes at the same time, though.
  2. chicagojim

    chicagojim Legend

    Sep 13, 2006
    Kept one HR20 for that purpose and to provide some backup to recordings. That will go in the second most-used area so we won't have contention issues.

    Thanks for the heads up though!
  3. Rich

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    Being out of contract means a lot.

  4. machavez00

    machavez00 Hall Of Fame

    Nov 2, 2006
    I had A Genie, one client, and a Cinema Connection Kit installed today for $49. The tech swapped out the AT9 for a SwiMline dish. I was off contract for 5 years. If I heard the CSR correctly, he said the $10 HD fee was also coming off the account.
  5. rtring

    rtring New Member

    May 6, 2013
    Tampa, FL
    Called up and said "cancel service" during the automated recording. I was then transfered to a nice lady who said I can work wonders. She gave me free upgrade to Genie with free installation. I only had to pay the $19.95 shipping charge. They are going to install May 19th.
  6. Datagg

    Datagg Legend

    May 17, 2009
    Mesa, AZ
    Very good.It all depends on who you get and the mood they are in that day.... Regrettably for most it takes a threat to get any action. Hopefully one day they will treat current customers as well as they do the new.
  7. wingrider01

    wingrider01 Hall Of Fame

    Sep 9, 2005
    Suspect it depends on how many time the customer has already been to the well of freebies and discounts in a specific period of time. Had 0 problems getting a free genie, am21 and installation on my first call in 2 1/2 years looking for a hardware upgrade, have never called in for bill credits on discounts in all the years I have been with them.
  8. NLRay

    NLRay New Member

    May 16, 2013
    I agree, I don't remember the last upgrade I requested. Called up for Genie, and got offered Genie plus 3 clients for just a $50 install. Didn't end up doing it because of some crazy install logistics, but I didn't have to threaten or even ask, it was all offered.
  9. ThomasM

    ThomasM RF Engineer

    Jul 20, 2007
    Milwaukee, WI
    DirecTV is always trying to get me to upgrade to HD (and commit for another 2 years). Sorry, no.

    Every time I log into my account and check things out a big pop-up with a picture of a Genie appears along with the words "FREE UPGRADE!" There is even an "upgrade" box to click!!
  10. Datagg

    Datagg Legend

    May 17, 2009
    Mesa, AZ
    In 1 year, 2 confirmed HR24 HD failures and they wanted me to stay with the 24.... I had to threaten cancelation before I got anywhere for my 34. if months on the phone with tech support, family getting pissed, 2 installers out to confirm bad units constitutes as harassment or a freebie then I guess I am just one of the many unlucky ones... Oh and my neighbor and bro who were even out of contract had to pull teeth to get a new unit...... Ill suspect some of your view wingrider01 may be correct, yet the problem isn't with the consumer, rather the inconsistency across the board with DTV and how they treat long time customers.
  11. acostapimps

    acostapimps Hall Of Famer

    Nov 5, 2011
    I think it all depends on what discounts and free upgrades you had in the past, also what bill credits you received also
    Then I can see why they're hesitant on any more discounts, but it all depends on the account and payment history.
  12. acostapimps

    acostapimps Hall Of Famer

    Nov 5, 2011
    Does anybody know is there a way for D* to send a tech to change to the SWM setup? (without sending a receiver box)as I currently have legacy Slimline Dish feeding two lines to each receiver except the H2x and D12 on Zinwell multiswitch WB6x8, As I would like to get a leased or owned Genie through retailer website either SS or eBay.
  13. dpeters11

    dpeters11 Hall Of Fame

    May 30, 2007
    Having them set up whole home DVR will do it, that requires SWM. However, they would install a SWM LNB, which is limited to 8 tuners.
  14. Jacob Braun

    Jacob Braun King of Awesome

    Oct 5, 2011
    Tulsa, OK
    Yeah, you would need to call in and tell them you need an additional receiver in your possession installed, and tell them it is a Genie (that is assuming all your other equipment is SWM compatible which it sounds like it is). You'll have to pay D* the $49 for it (it should be $49, but it may be more depending on your account), and since that would put you over 8 tuners it should automatically throw a SWiM16 on the work order. Then the technician would come out and install your Genie and do the SWiM upgrade for you.
    You can also ask and see if any equipment is available at a discounted price, or DirecTV's quote on a Genie. At $349+shipping from Solid Signal + $49 for an install from DirecTV I find it hard to imagine DirecTV would quote you more than that.
  15. acostapimps

    acostapimps Hall Of Famer

    Nov 5, 2011
    If D* install the 44 and I want to replace the HR22 as I also have a HR24,H24 and D12, do I still need a SWiM 16?
    As I think it will be 9 tuners. I also have another HR24(owned) but it's not activated yet.
  16. slice1900

    slice1900 Well-Known Member

    Feb 14, 2013
    Yes, anything over 8 tuners and you must have a SWM-16. If you're trying to avoid having the installer run three more coaxes to your dish which is going to be part of the SWM-16 install you need to stay at or below 8 tuners. Maybe you could have them swap out the D12 for a Genie client?
  17. acostapimps

    acostapimps Hall Of Famer

    Nov 5, 2011
    I just called to speak with retention dept and got a free upgrade with no install charge other than $20 charge, which it couldn't be any better as I always get quoted $299+49 everytime I called which was a CSR agent of course, so I hung up and did the cancel,cancel prompt and directed me to retention which is rare that it worked as I tried it before and always get reg CSR's, Now I'm debating rescheduling to see if they will carry the HR44 instead of the 34 unless they have it in stock and the tech brings it with him.
  18. peds48

    peds48 Genius.

    Jan 10, 2008
    and you know this. The only way to find out is when the tech calls or is onsite.
  19. P Smith

    P Smith Mr. FixAnything

    Jul 25, 2002
    W.Mdtrn Sea
    yeah, no other ways
  20. acostapimps

    acostapimps Hall Of Famer

    Nov 5, 2011
    Yes I'm aware of that, as I hear good things about the HR44, not so much on the HR34, but then again is too soon to tell unless D mess it up with SW upgrades, but I'm willing to take that risk especially since its a free upgrade. But if the tech calls me and says he only got the 34 then I'm gonna reschedule and not waste his time and gas mileage for that.

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