So I wanted to get the above promotion by going to paperless billing. I called last month and they said I needed to wait until early June because I had it last year and needed to wait a year. So I call back today and they said I couldn't get it because I had it once last year. I explained that I had been told I could get it and was then told that I could no longer get it.....has anyone succeeded in convincing them to give you the promotion with similar facts and if so how did you do it? I know I could call back and try again....but I'd like to hear from someone who may have succeeded already.