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Free HD Access for 24 Months Stopped Early!

Discussion in 'DIRECTV General Discussion' started by terryfoster, Jun 13, 2011.

  1. Jun 18, 2011 #81 of 326
    cthomp21

    cthomp21 Cool Member

    24
    0
    Oct 8, 2008
    Count me in too. The credit expired after 1yr (got it last July).

    I called in and was originally told that I would no longer be receiving the credit. However, I started reading my original confirmation e-mail stating free HD for 2 years, and that changed the CSR's opinion. He escalated the issue and said I should be receiving the credit in the future. I sure hope I don't have to go through this hoopla on a monthly basis! We shall see...
     
  2. Jun 18, 2011 #82 of 326
    Drucifer

    Drucifer Well-Known Member

    9,428
    246
    Feb 12, 2009
    NY Hudson...
    I waiting to see if these reports stop next week. As they promise to have the glitch fixed by then.
     
  3. Jun 18, 2011 #83 of 326
    shendley

    shendley Hall Of Fame

    1,798
    10
    Nov 27, 2005
    Add me to the list as well. Though I wouldn't have even noticed it without seeing this thread. CSR spent quite a bit of time trying to figure out what had happened, but in the end couldn't. Reinstated it with a $20 generic credit to make up for the missed month.
     
  4. Jun 18, 2011 #84 of 326
    Mike Al

    Mike Al AllStar

    78
    0
    Sep 24, 2007
    Add me too. I called in and spoke with a GREAT CSR named Randy. Very friendly. He immediately gave me a $10 credit to correct the mistake and since I was a long time customer (14 years) he gave me a $10 credit for 6 months without asking. I know many have complained about the CSR's However, I have been very lucky over the years and never had an issue with one.
     
  5. Jun 18, 2011 #85 of 326
    falz

    falz AllStar

    67
    0
    Aug 15, 2007
    How did you guys all get this credit to begin with?
     
  6. Jun 18, 2011 #86 of 326
    davemayo

    davemayo Hall Of Fame

    1,118
    1
    Nov 17, 2005
    My credit was discontinued as well. Thanks for the heads up. This is BS. :nono:
     
  7. Jun 18, 2011 #87 of 326
    davemayo

    davemayo Hall Of Fame

    1,118
    1
    Nov 17, 2005
    I called and they tried to convince me that it was a computer glitch and that I should take a 3-month credit on a movie channel of my choice. I don't watch movie channels so I politely declined and asked again for my $10 credit to be reinstated. He said the best he could do was to give me a $5 monthly credit for 3 months, in addition to the $10 HD credit that should reappear next month. I said fine.

    The cynical part of me thinks that this "glitch" was a ploy to offer people a free trial period for a movie channel ($15/month for 3 months = $45, which is more than $10/month for 3 months), then when they forget to cancel the trial, they start getting charged. The first time I declined the movie channel trial, he said "but sir, that's a value of $45, which is more than $30." No thanks.
     
  8. Jun 19, 2011 #88 of 326
    chevyguy559

    chevyguy559 Fresno State Bulldog!

    769
    13
    Sep 19, 2008
    Fresno, CA
    I always put the date I need to cancel into my Outlook calendar and in the calendar in my phone for a day or two before, I've never forgotten to cancel something on time :)
     
  9. Jun 19, 2011 #89 of 326
    dpeters11

    dpeters11 Hall Of Fame

    16,345
    503
    May 30, 2007
    Cincinnati
    If you sign up for autopay, you can get the HD fee waived.
     
  10. Jun 20, 2011 #90 of 326
    A_Bear

    A_Bear AllStar

    82
    0
    Jun 16, 2011
    we have the option now for 6 months hd free with out the auto bill pay commitment, aswell as the 12 and 24 month with the auto bill pay commitment
     
  11. Jun 20, 2011 #91 of 326
    dpeters11

    dpeters11 Hall Of Fame

    16,345
    503
    May 30, 2007
    Cincinnati
    Good to know, thanks.
     
  12. Jun 20, 2011 #92 of 326
    Pakratt

    Pakratt AllStar

    64
    0
    Sep 17, 2006
    Just received my June statement. Was missing $20 credit. $10 for HD Access and $10 for refer a friend. CSR wasn't too sharp. Said he would put notes in my file and after review by his supervisor I should see the credit on my next months bill. Confirmed with him that it will be $40 and he said yes.
    Will see next month.
     
  13. Jun 21, 2011 #93 of 326
    MISpat

    MISpat Legend

    210
    1
    Apr 21, 2009
    Same thing for me and the rep acknowledged that it's a known issue and it has been corrected. In my case, they just posted last month's $10 CR after my bill had been generated and so I'll see two credits next month. (in other words, it doesn't sound like I even needed to call)
     
  14. Jun 21, 2011 #94 of 326
    Plasman

    Plasman AllStar

    101
    0
    Jan 1, 2006
    Seems like a widespread problem. Missing from my June bill as well. Thanks for the heads up everyone.
     
  15. Jun 21, 2011 #95 of 326
    SParker

    SParker Active Member

    1,588
    2
    Apr 27, 2002
    I emailed directv tonight, hope it works. I'd like to avoid a call to support.
     
  16. Jun 21, 2011 #96 of 326
    Drucifer

    Drucifer Well-Known Member

    9,428
    246
    Feb 12, 2009
    NY Hudson...
    Well here's a use for their TVmail.

    But that never happen!
     
  17. Jun 21, 2011 #97 of 326
    ATARI

    ATARI Hall Of Fame

    1,876
    0
    May 10, 2007
    Just got my monthly bill email. My $10 credit is still there. So perhaps they have 'fixed the glitch' now.
     
  18. Jun 21, 2011 #98 of 326
    The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    For those that had the credit drop off and have since been told that they have received a credit to make up for this month, do you see that credit anywhere on your on-line account? If so, where exactly does it show up?

    I called on 06/13 and was told that I would get a $10 credit this month to make up for the mistake, but I don't see it anywhere on my account so I want to find out if it just doesn't display or if they have not taken care of it yet.

    Thanks,
    Merg
     
  19. Jun 21, 2011 #99 of 326
    The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Well, I decided to just call and got another CSR that did not know of the issue. He took about 5 minutes to check into my account. After doing so, he explained that I would not be getting a manual $10 credit this month and that once the system issue was corrected I would get a $20 credit to make up for the missing month.

    I guess I need to wait until 07/13 to see what happens.

    - Merg
     
  20. Karen

    Karen Godfather

    331
    4
    Oct 4, 2007
    This is what shows under Pending Activity on my account:

    06/15/2011 Customer Satisfaction Credit - Customer Retention ($10.00)

    We'll see what it says when it's time for my bill. <g>
     

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