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Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. Jun 9, 2012 #2001 of 2476

    rakstr Legend

    Aug 23, 2007
    I'm currently on Choice Xtra + HD DVR (old package). I haven't received any emails about Free HD for life, have been a subscriber since '96. I have 3 HD DVRs, HD extra pack, and auto-pay.

    From what I'm reading, the fact my package includes HD means I won't get the offer. I'm thinking it's time to call retention and switch to the new Choice package and request HD for life?????? Need to run the numbers. I was getting ready to call anyway since all my discounts have expired (2 yrs up in 2/13). Cost is extremely high at list price :)

    Any thoughts?
  2. Jun 9, 2012 #2002 of 2476

    ponchsox Cool Member

    Jun 2, 2012
    I did the same thing. I never got the offer and was already signed up for auto billpay. I called CS and they took $10 off choice package for 24 months.
  3. Jun 9, 2012 #2003 of 2476

    hasan Well-Known Member

    Sep 22, 2006
    Ogden, IA
    First of all, if you are an existing customer, it's not (and never has been) free HD for life. The offer they extended two years ago was Free HD Access for two years. That offer (which many of us have been enjoying), is expiring about now. Most of us that are on that offer have received an email extending the very same offer for two more years.

    There are conditions:

    To continue to receive FREE HD Access, you simply
    need to maintain the following on your DIRECTV account
    during the 24-month offer period:

    1. Auto Bill Pay

    2. CHOICE(TM) or OPTIMO MÁS and above package

    3. At least one(1) HD Receiver and HD Access

    Failure to maintain these requirements will result in the $10 per month
    FREE HD Access credit being removed from your account.

    Hopefully, that clears it up for you.
  4. Jun 9, 2012 #2004 of 2476

    Floyd Legend

    Nov 9, 2004
    I called D* yesterday and asked how many months were remaining on my 24mo free acess credit and they told me there were 2 months left. I was advised that it would expire, that they couldn't extend it until it was expiring(not sure about the exact time frame, and that I had to call in 2 months and they would gladly extend the offer.
    My guess is that they will automatically extend the offer after a million people call several times to get this situation straightened out.
  5. WebTraveler

    WebTraveler Icon

    Apr 9, 2006
    So if I bundle with Century Link (fka Qwest fka US West fka Mountain Bell) is that considered "auto bill pay" for purposes of the credit extension? Century Link is electronically paying the bill after I pay them....seems like it's the same thing, but we'll see. Otherwise I guess I will unbundle it.....$10 credit vs. $5 credit bundling is a no brainer....

  6. pandafish

    pandafish Cool Member

    Apr 20, 2012
    Idaho Falls, ID
    I signed up for Directv as a new customer during the promotion and am bundled with Centurylink/Qwest. That is considered auto-pay for the credit.
  7. WebTraveler

    WebTraveler Icon

    Apr 9, 2006
    When all this HD credit started, initially, they didn't consider it auto pay. Then after a few weeks they reconsidered it.
  8. txfeinbergs

    txfeinbergs Legend

    Nov 15, 2005
    My credit fell off as well this month, but I called in and they were able to add a 6 month credit of $10 for "paperless billing and autopay". They aren't offering the free high def credit anymore for existing customers (at least that is what I was told). Works for me.
  9. revm1m

    revm1m AllStar

    Jul 2, 2006
    Mine ran out last month. But I got email couple of days ago that I would get 24 months free again. When I contacted directv via email, I was told that email has been expired (expired after 2 days????). Email told me to call them to find out , what could be done. I will call tomorrow, if they don't give it to me , I will cancel showtime,cinamax, hbo,starz and sports pack. I will be fine without those channels until late fall.
  10. Christopher Gould

    Christopher Gould Icon

    Jan 14, 2007
    I sign up for free hd late. I have 8 more months to go. So get the csr's straightened out before I have to call :)
  11. SoullessAngel

    SoullessAngel New Member

    Jun 25, 2006
    I got the email Friday, but when I looked at my statement, it was gone. Called in, got sent to the promo team, and they re-added the credit. All-in-all, nothing more than a slight inconvenience. I got worried for a bit as it did take the promo lady a good 5-10 minutes to get it re-added.
  12. scott0702

    scott0702 Member

    Nov 25, 2006
    Los Angeles, CA
    I wish there was consistency in customer service. I signed up for autopay last year and they said I could have the 24 months free HD. However they could only put on 12 months at a time and after 12 months they would extend it again. Well now the 12 months is up and they said they can't extend. I guess I'll have to try again and hope to get another representative.
  13. lesz

    lesz Legend

    Aug 3, 2010
    Yes, it really is amazing, in this thread alone, how many different responses people seem to have received from DIRECTV to their inquiries about renewing the HD credit. Mine will be expiring with my next bill on June 30, and I'm hoping that they have things sorted out and down to one consistent response by then. Unlike many of the others, I have not received an email regarding renewal of the credit.
  14. Shades228

    Shades228 DaBears

    Mar 18, 2008
    That wasn't the 24 month promotion the agent you talked to just assumed/hoped it would be available again. Apparently it isn't.

    This specific promotion is gone so now what people are going to get are options based on their account. Since this will be account based, not a defined promotion, the answers will vary a lot because each account will be eligible for different things.
  15. scott0702

    scott0702 Member

    Nov 25, 2006
    Los Angeles, CA

    I called again and it must be true. I spoke to the retention department and they don't offer the free HD anymore. The rep said he would add it to my account if it was in the system but it's not. Guess I am out of luck.
  16. marker101

    marker101 Legend

    Nov 6, 2007
    Mine was to expire last week, but my new statement released this week still shows the credit. Guess I won't have to do any bartering until I see its not there.
  17. Shades228

    Shades228 DaBears

    Mar 18, 2008
    If you have Excel (I don't know if Open office has this function) you can do the following easily.

    A1 First Credit Date (Day credit was actually applied by a CSR this date can be different than the date it shows applies monthly so look it up)
    B1 First day of billing cycle (in that year)
    C1 Term of discount
    D1 =(IF(B1>A1,(EDATE(B1,C1)),(EDATE(B1,(C1+1)))))

    You have to enter dates so example

    A1 6/6/2010
    B1 6/15/2010
    C1 24
    D1=Last bill that will show credit (7/15/2012)
  18. 242424

    242424 AllStar

    Mar 22, 2012
    I'm getting no where on this. Mine just ran out, I didn't get the email and DTV of course says they didn't send any emails out. #SMH
  19. scott0702

    scott0702 Member

    Nov 25, 2006
    Los Angeles, CA
    I think it's over. I got nowhere myself. I did however get one of those customer service surveys and answered accordingly and asks if I would like someone to call to help resolve my issue so we will see. I was told I would get 24 months but know its only 12 and the credit dropped off. I'm not going to spend anymore time arguing with D* over this unless I get a survey response. I'll just downgrade from Premier so I don't have to pay for channels I never watch and it will work out the same. Every time I try to downgrade the offer me credits to offset the difference so I come out ahead either way.
  20. rene_hernandez88

    rene_hernandez88 Cool Member

    Jun 3, 2012
    Sign up for auto bill pay, that's how I have it. I don't have an expiration day on mine.

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