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Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    You won't see an expiration date next to it. It is just listed as Advanced Receiver-HD 24 Months Free HD Access on your statement.

    - Merg
     
  2. SParker

    SParker Active Member

    1,588
    2
    Apr 27, 2002
    So if we got the email about keeping auto-pay we will still get it or will it still drop off soon? I'm confused.
     
  3. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    That's what is not known right now. Some people reported getting the e-mail and when contacting DirecTV were told that it was just a marketing e-mail and their current 2 year promo is not affected. Others seem to have been told that this e-mail is a renewal of their 2 year promo.

    It seems to be inconsistent as to who gets the e-mail and who doesn't. Also, it is inconsistent as to when people get it. My promo won't be up till this fall, yet I got the e-mail last month.

    The best thing is to hold onto the e-mail and when your promo is ending/has just ended, call to confirm that it is being extended. If they say it is not, use the e-mail as proof that they already told you it was being extended.

    - Merg
     
  4. mrfatboy

    mrfatboy Godfather

    334
    0
    Jan 20, 2007
    I just got my email Free HD renewal email last week. My 2 years is up this month. I actually downgraded my TV package from Choice Extra to Entertainment to save some money last month. The rep told me that it would not affect the "free HD" deal. Obviously wrong. I think I only lost 1 barely watched channel by downgrading.

    So currently I'm paying $54.99 for Entertainment. I would have jump back up to Choice for $63.99 to get the $10 HD credit which would net me to $53.99. I need to call in a couple of weeks to negotiate my new 2 year deal and deal with it then. :nono2:
     
  5. montanaxvi

    montanaxvi Legend

    131
    0
    Oct 2, 2008
    I've been on the free HD for 2 year promo since June '10 and a D* sub since October 08. Just got the e-mail that as long as I maintain auto bill pay and my level of programming that I'll keep the promo for another 24 months.
     
  6. codespy

    codespy Go Pack Go!! DBSTalk Club

    1,134
    50
    Mar 29, 2006
    Wisconsin
    Just got the same thing from DirecTV. Email came in at 1:15PM CST today.
     
  7. PHL

    PHL Legend

    172
    4
    Jul 15, 2004
    I'm in a similar situation. I just got the email today.

    I downgraded to SELECT (41.99 per month) on May 11. The CSR told me that my Free HD would not be affected and my May 19th bill still had the $10 credit, so all seemed good.

    I think I will need to upgrade back to Choice. I'll then see if I can downgrade again the following month or renegotiate my new 2 year deal (contract is up in 2 weeks.)
     
  8. woodardhsd

    woodardhsd AllStar

    87
    1
    Jan 19, 2009
    Just got mine today as well. Went back and looked and I got my initial confirmation of Free HD Access on July 20, 2010.
     
  9. lesz

    lesz Legend

    218
    1
    Aug 3, 2010
    I got the email today. I'd like to think that it means that my free HD credit has been renewed because it is very close to 2 years to the day since I got the original 2 year credit. On the other hand, I have also received the identical email at least 6 times over the previous 2 year period. Further, it does not actually say anything about the credit being renewed/continued. Thus, I really don't know whether the email means anything, and I'm not sure that I will know whether it means anything until 6/29, which is when my first statement following the original 24 month promotion will post. I'll be interested in seeing, for others who got the email, what their next statement following the expiration of the original 24 month credit shows.
     
  10. sbl

    sbl Icon DBSTalk Club

    912
    3
    Jul 21, 2007
    I also received the email, on June 8, but the credit had dropped from my account in the June billing period. I called DirecTV about it. The first level CSR I spoke with said that my promotional period had expired (which it had), and that he could not see anything on my account to suggest that the credit was renewed. Rather, I was told, the promotion had ended and was not being renewed. He offered six months of credit - I calmly but firmly told him that I wanted the issue escalated as I wanted what DirecTV told me it was giving me.

    I got transferred to another agent who took my information and said he'd investigate. He called back today and asked that I forward the email, which I did. A short time later he called back and said that he did not know why I received that email as the promotion had ended - that perhaps they had meant to send me something else instead. While he could not reinstate the exact promotion, he could give me a $10 monthly credit for 24 months, which amounts to the same thing, and he did so.

    In the end, I got what I wanted. Clearly something major went wrong on DirecTV's end. That so many people received the wrong email is going to be a headache for them. If you got the email recently, you will NOT get the credit unless you follow the same process I did. Don't get angry, especially with the first level folks who are doing the best they can with what they have been given.

    Good luck!
     
  11. scott0702

    scott0702 Member

    250
    1
    Nov 25, 2006
    Los Angeles, CA
    It's really the luck of the draw when calling in to customer service. I tried to call again today, a third time and during daytime hours. I spoke to a rep and explained my situation where I was told it was a 24 month promotion but only received 12 months. The rep today renewed the credit for another 12 months for me. Prior calls the reps claimed they could not reapply the credit and it was not even in the system for them to renew. So, again inconsistency in customer service and really depends who you talk to and who is knowledgeable.
     
  12. studechip

    studechip Godfather

    1,479
    88
    Apr 16, 2012
    Check your bill. I'm guessing you got a 12 month/$10 credit, not specifically for free hd.
     
  13. djrobx

    djrobx Godfather

    507
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    Jan 26, 2009
    Just I got the "24 month" HD promo email today. I've had the promo for just about 2 years.
     
  14. scott0702

    scott0702 Member

    250
    1
    Nov 25, 2006
    Los Angeles, CA
    This is what it shows. I just checked on line and they applied it right after my call:

    Advanced Receiver-HD - 12moFreeHDExist ($10.00)
     
  15. vbush

    vbush AllStar

    77
    1
    Aug 21, 2006
    Texas...
    I got the free hd for an additional 24 month email today which led me to check my statement. The credit had been removed on the statement so I called customer service who said my 24 months was up and she didn't know anything about the email, but she would transfer me to promotions. The call was disconnected. I called customer service again got the same story this time, but was actually transferred to someone who said she was working from home. Her phone kept cutting out and I could her a dog barking (I am serious there was a dog outside her window). She tried to place me on hold and I was disconnected again. I was pretty hot by now so when I call for the 3rd time I said cancel. This time my call was routed to retentions (I am guessing) because even though she didn't know anything about the email she was happy to extend the HD credit for an additional 24 months. However, her system wouldn't take it for more than 12 months. She offered to add it for 12 months and give me a one time $140 instant credit. She said I would probably have to call back in 12 months to get it extended again. After being on the phone for an hour and a half I said fine. Customer service for everyone I deal with (except AmEx) has gone to hell the past several years! I have been pretty happy with Directv for the past 5 years and probably would have not even noticed the credit was removed if I had not got the email in the first place.
     
  16. wahooq

    wahooq New Member

    931
    1
    Oct 19, 2011
    Tulsa, OK
    Man i wish employees would use their resources....this offer is no longer available.....some emails went out by error and those will be honored but this person told you 24 months. The system wouldnt let her do it because SHE'S NOT SUPPOSED TO....now you'll have to call in 12 months and get pissed all over again.....wait she gave you a cash credit too so i reckon your good....
     
  17. SParker

    SParker Active Member

    1,588
    2
    Apr 27, 2002
    So is it best to let the credit run out and then contact them or contact them before it drops off?
     
  18. Christopher Gould

    Christopher Gould Icon

    1,021
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    Jan 14, 2007
    If the email was an error then why has it been going out for days maybe weeks.
     
  19. wahooq

    wahooq New Member

    931
    1
    Oct 19, 2011
    Tulsa, OK

    why ask why? see the above posted by sbl
     
  20. vbush

    vbush AllStar

    77
    1
    Aug 21, 2006
    Texas...
    I don't get "pissed" easily. What I was upset about was getting disconnected twice and being transferred to someone working at home on a subpar phone with a dog barking in the background. As I said earlier I probably wouldn't have even known the $10 discount was gone if I hadn't got a email telling me it was renewed. I don't beat up customer reps for discounts. I don't mind paying premium prices if I get premium service which I generally do with DTV until I have to call customer service. The retentions rep saved a long time high end customer because I was ready to cancel...not over $10 bucks a month, but for the reasons I stated above. If she had done what you say she is "SUPPOSED TO DO" DTV would have lost $150-$200 bucks a month. She did what she could to make it right for a customer that was rightfully upset.
     

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