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Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. sdicomp

    sdicomp Godfather

    Sep 12, 2006
    I have it, and it does!
  2. codespy

    codespy So much for the 2017 season!! <Crying> DBSTalk Club

    Mar 29, 2006
    Good advice....and hopefully he won't get Shades as a CSR or he won't stand a chance. !rolling
  3. miesque1127

    miesque1127 Mentor

    Jul 21, 2012
    Good one!!!
  4. bumeister

    bumeister New Member

    Jun 23, 2009
    My 24-month $10 HD credit expired, I just got off the phone with retention. She was adamant that she could not extend the HD credit, but could/would not tell me why I no longer qualify. She did offer me a DVR fee credit of $8/month for 12 months. I guess a difference of two bucks a month isn't that big a deal, though I would have preferred an extension of the existing deal.

    I dunno, maybe I'll give it a few days and try retention again. I did drop HBO immediately after the call, the rep asked me what we liked to watch but offered no programming to me.
  5. rgs825

    rgs825 Cool Member

    Jul 25, 2012
    Next time they ask that, tell them hard core porn. There will be a very long period of silence on the other end. :lol:

    Seems to me that this credit should be standard across the board for everyone. Either offer the HD discount to everyone, or don't. Better yet, just include HD in the monthly base price and be done with it. Don't understand why HD is considered a premium at this point.
  6. miesque1127

    miesque1127 Mentor

    Jul 21, 2012

    Practically everyone had HD service, it shouldn't be treated as a special add on.
  7. bumeister

    bumeister New Member

    Jun 23, 2009
    lol RE: the pr0n suggestion.

    I couldn't help myself, I just had to call back and see what the deal was. I got a friendlier rep, she said that since the other rep had already entered the DVR fee into the system she could not extend the HD credit. But, she did give me a one-time credit of $24 to account for the $2/mo difference. Good enough. She said "Just call back right before the credit expires and we'll see what we have available."

    She also threw in 6 months of Showtime. I can't say I am displeased, in the end, although it does kind of suck that it's so variable from rep to rep.
  8. Aug 1, 2012 #2328 of 2476

    cobaltblue AllStar

    Feb 22, 2006
    Contacted D* regarding my ending 2yr HD credit. The Retention CSR gave me a very good deal. I received my $10 HD for one more year plus an additional $10 Base Package credit for a year. The rep was very helpful and informative.
  9. Aug 1, 2012 #2329 of 2476

    levibluewa Icon

    Aug 13, 2005
    WA, OR, CA
    Called today to clarify an over-billing issue, the $10 HD fee being part of the issue. Retention told me that the 24-month free HD had expired and that offer was NOT currently available. Really!!! Retention failed, now I save $79 a month :)
  10. Aug 1, 2012 #2330 of 2476

    usnret Icon

    Jan 16, 2009
    I called today as my free HD ran out. CSR couldn't extend the HD but did give me $10 per month on my basic package for 12 months. Better than not getting anything.
  11. Aug 2, 2012 #2331 of 2476

    Badger Legend

    Jan 30, 2006
    I called Direct a few minutes ago and got my free $10 HD fee extended for 24 months. I called and got a regular phone person who said I couldn't have the 24 month extension so asked to be transfered to retention. Retention told me almost immediatly I would get the 24 month extension and in a few minutes it was a done deal! they will credit me $20 on the next bill to make up for the $10 not on the bill I received yesterday.
    Just ask for retention when you call and you will have a better chance of getting the extention. I had to wait on hold for about 2 minutes while he checked something which I figured was my account status and longevity with Direct etc. but he had told me even before the hold that I would get the 24 month extension.
  12. Aug 2, 2012 #2332 of 2476

    codespy So much for the 2017 season!! <Crying> DBSTalk Club

    Mar 29, 2006
    That's great news. Maybe they have extra sympathy for us folks in Wisconsin. :)
  13. Aug 3, 2012 #2333 of 2476

    kwasmo New Member

    Aug 12, 2007
    I called yesterday and got NFL Max for 24.99 for 6 months. Also gave me:

    08/01 08/31 PREMIER Save on HBO for 6 Mos -5.00 Credit

    08/01 08/31 PREMIER Save $5/6 Mos on STARZ -5.00 Credit

    08/01 08/31 PREMIER Save $5/6 Mos on SHOWTIME -5.00 Credit

    08/01 08/31 PREMIER $10 Off SPORTS for 6 Mos -10.00 Credit

    So I called back today to try and get 10.00 off HD for 24 months and retention would only give me 10.00 off for 6 moths.

    I've been a subscriber since 1999 with the premium package including all the little extra's and NFL & MLB. My normal bill is over 230.00 a month with the extra tv's I have.
  14. Aug 3, 2012 #2334 of 2476

    jdspencer Hall Of Fame

    Nov 7, 2003
    So what are the chances that I'll get the $10 off reinstated if I call?
  15. Aug 3, 2012 #2335 of 2476

    wahooq New Member

    Oct 19, 2011
    Tulsa, OK
    I called my electric company and asked for any kind of discounts.......didn't get any
  16. Aug 3, 2012 #2336 of 2476

    RACJ2 Hall Of Fame

    Aug 2, 2008
    I called my electric company and they wouldn't give me a discount either. So I switched to another electric provider.
  17. Aug 3, 2012 #2337 of 2476

    dpeters11 Hall Of Fame

    May 30, 2007
    But to more closely match some customers, in a year or two you'd need to ask your new company for discounts, then switch if they don't give enough, rinse and repeat. There are some that switch between Dish and DirecTV every two years like clockwork to get the new subscriber deals. It would drive me crazy, not to mention the wife.
  18. Aug 3, 2012 #2338 of 2476
    Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

    Nov 15, 2005
    I called my electric company and told them I'd switch to any of the other electric companies in my area. They laughed. That is why they are a monopoly and Pay TV is not (well, less so.)

    I also went to Starbucks and asked for an occasional discount. They gave me coupons to keep me. (Actually just a story, I don't drink coffee. But other companies I deal with do give me coupons or discounts from to time.) :)

    And we also need to remember the industry. This industry is fighting to keep customers via give-aways. Other industries use manufacturers coupons or mail-in rebates (that they know only a small percentage will redeem.)

    The game is afoot so we play. :)

  19. Aug 4, 2012 #2339 of 2476

    RACJ2 Hall Of Fame

    Aug 2, 2008
    Not if they are the cheapest available. Switching electric providers is a bit less painful. The only change is who you send the payment to. The point is, if you don't like the price and can't get a discount, you can always switch providers.

    May have a monopoly in Wisconsin, but not in Texas. For a 12 mo contract, we have 69 choices from electric providers.

    Attached Files:

  20. Aug 4, 2012 #2340 of 2476

    Davenlr Geek til I die

    Sep 16, 2006
    Well, they wouldnt renew my HD, so I canceled auto bill pay, and paperless billing. At least I will know what the bill is now before its taken out of my account. Maybe they will offer me HD later to renew billpay. If not, at least I am doing my part to support the USPS.

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