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Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.
Ok keep believing what you want and let me know how that works out for you.
I can help some posters in this thread.
Actually I do haggle at the grocery store In the "back of store" butcher/fish counter!! They typically break stuff down in the early evening and if you're there while they are taking things in the display case off ice, ... you can get some good discounts, if you ask (NICELY with no expectations), no one else is around, AND have a cart load of other stuff!
That said, I agree with your intent here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Wow, such anger here.
Lost my free HD this month. Emailed CS and asked about it on Sunday morn. I said I did receive an email and a postcard last month saying I was getting it for 2 years. I left it at that.
I received a reply Sun evening saying it was forwarded to a specialist. Early Monday morning I received a reply. In part it said:
I checked my account and I do have the credit applied again. Satisfied.
This is what Directv should do for all to whom they sent cards and/or emails with this offer, but without the customers having to jump through additional hoops. Note they did say they will honor their offer, tacitly admitting the offer was for an additional 24 months. I have been with Directv since 1995 and my bill is about $200 per month. It's not the money ($10 per month) that bothers me, it's the principle of honoring an offer. As per the anger--it's frustration not anger.
Yesterday I got the statement showing that i had lost the credit. I had received an email last month saying I would contnue to receive the credit for another two years, and I also got a postcard in the mail saying exactly the same thing.
A call to customer service got the answer that those emails and post cards were a mistake as has been stated here before. So rather than fight with them I shut down auto pay, and paperless billing.
I will send them a check peiodically to make sure they pay an employee to open and post the credit to my account. Other times I will pay electronically for my convenience.
When I originally signed up for the offer I understood it was 24 months if I complied with their requirements. I did and so did they. Now they change, and so do I. No hard feelings...
I just called in and got it reinstated for another 24 months. They also gave me an additional $10.00 off a month for 6 months for being a "loyal customer" .
I would hope that in another two years the HD access fee will be gone altogether, although thats what we said two years ago when we first got the discounts.
Instead of fighting it, I downgraded from Choice Extra to Entertainment and knocked $14/month off my bill. I looked at the channels I would lose and realized I rarely looked at any of them.
I called today after losing my $10 HD credit last month and asked (politely) if there was anything which could be done about my bill. The front line CSR transferred me to another group (which I believe was some sort of promotions team). The lady in that group first asked if I was maintaining auto bill pay, which I confirmed I was. She then researched my account, came back and said that the 24 months for the HD credit was up, so she could not reinstate it.
I asked (again politely) if there were any other offers or promotions which were available to help with my bill and was offered a base package credit of $10/month for 6 months. I was also offered 3 months of free Starz which I took as well.
Credit for the base package credit showed up as:
08/06/2012 CHOICE XTRA CLASSIC - $10/6mosCredit ($10.00)
So, my offer was not a good as others, but better than some have received. I also had just recently taken advantage of a free DVR upgrade (which triggered a new 2 year committment), so this may be why I was unable to get as much of a credit as others have received.
In any case, at least I got my bill back down for another 6 months and so am satisfied with the outcome. All told, took about 15 minutes on the phone.
The disadvantage, I think, of getting a credit that is not identified as "free HD" is that it may be harder, when that credit expires, to get it renewed. Those who have gotten a renewal of a credit that is designated as "free HD" will be able to request a continuation of what they have been getting for 3 or 4 years, but those who are getting a general billing credit may have to jump through more hoops to get it renewed.
I'm fairly confident that much of the negative reaction that you get to your posts comes, not necessarily from any information that you are trying to impart, but, instead, from the way that your posts come delivered with a clearly condescending tone and a large dose of arrogance.
You're probably right, I just didn't have the time to play CSR roulette and hope for a better outcome. :sure:
My free HD expired on 8/6. I called to see if I could extend it, and the retentions CSR quickly offered to extend it for a year.
I never received any postcard or email or anything regarding the expiring HD.
(I also asked for a deal on ST, which I've had for about 10 years. Got ST+MAX for about half price.)
I finally got around to calling. I would not have bothered had it not been for the fact that I believe DirecTV SHOULD honor the mistake with those of us who received something (postcard, etc.).
I was offered $10 off for 24 months with a two year agreement. I took it...
When they reupped me for 2 more years they didn't mention a 2 yr contract. Hopefully that isn't the case.
I was not offered free HD. I was given $10 off for 24 months.
I was sent to the verification department where it was recorded that I agreed to 24 months.
Ahh must be now in order to get delicious credits they require 2 yr agreements. Can't blame them I guess.
I called last Friday to renew my free HD for 2 years. The regular CSR said she needed authorization to do that. She put me on hold for 2 minutes then came back on the line and told me that I was renewed for 2 years.
No extension of contract was mentioned.
I called today and got mine extended for 12 more months. I have to pay the extra $10 this month but at least I can save that much for a year before they go up on us again.
When my renewed free HD did not post last month I called them and they told me it will post on the 18th of each month. Just checked online and it did post.
Not only am I getting another 24 months of free HD, I am also getting an extension of my 12 months of $10 off my base package and they credited me another $10 because they forgot to post it last month. Now my statement is showing -$30.