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Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. Holydoc

    Holydoc Legend

    252
    5
    Feb 17, 2008
    Panhandle, FL
    Well when I checked my bill this month, I did not have the $10 credit. This was after we had called last month about this credit and was told it would be reinstated.

    So we called DIRECTV again and was immediately told our 24month credit had expired but they could offer us $10 for one year. We read them the email that we had received (it is quoted many times in the above posts) and asked them if they agreed that the offer is for 24 additional months. The nice CSR agreed but said she could not correct it and would get us in touch with Promotions. We went through the same discussion with promotions who had us read them the email word-for-word. After reading the email she reinstated our 24month discount. This is how it reads on our bill online:

    08/19/2012 XXXXXXXX____ Advanced Receiver-HD - 24mosFreeHDAcc ($10.00) ($1.32)

    Just seems odd that we had to call two separate months to get this credit again. Though I know it is playing CSR roulette, it may help if you quote to them the email/postcard in its entirety and have them interpret it to you. If it is worded in such a way that they agree it implies you should receive 2 more years free HD, then they will probably make it happen like they did for me.

    Good luck everyone!
     
  2. DennisMileHi

    DennisMileHi Cool Member

    27
    0
    Aug 29, 2007
    I hadn't visited this thread for a long time. My HD $10 credit expired in July. So, this morning, I called D* and asked if they could reinstate it. The CSR told me she could not do that but would transfer me to another dept who could.. I think it is promotions.

    Well, after checking, they said they did not have the ability to extend the HD credit, BUT they could offer me either a 24 month $10 credit off my base package (CHOICE XTRA) OR a 12 month credit of $20. Go figure! I took the 12 month $20 credit which does include a 12 month commitment. If I cancel, I have to pay $10 for every month of an early cancellation.

    So, I plan to call back again in 12 months. After reading the last few posts of this thread, I continue to be amazed how D* has so many different ways of doing things. You would think there would be more consistency. I've been a customer since 2001.

    Just checked my account. Here is the entry:

    CHOICE XTRA CLASSIC - $20/12mos/Agree ($20.00) $0.00
     
  3. Buckeye3d

    Buckeye3d Cool Member

    23
    0
    Apr 14, 2003
    Columbus, OH
    I just noticed today that my free HD credit expired 2 months ago. I also received the email and postcard so I hadn't been watching my bill very closely. I called up and talked to a nice woman in the retention department. I simply explained the situation politely and she added the 24 month credit back to my account and credited me for the 2 months I didn't get it. I also got 3 free months on Showtime. I wish we didn't have to jump through these hoops but I'm happy with the end result.
     
  4. prospect60

    prospect60 Legend

    188
    0
    Aug 26, 2006
    That was unexpectedly pleasant conversation -- free HD expired August 18. Must have had the same nice lady as Buckeye3D. After a generally rotten day from the time the alarm went off, I just knew this was going to be a root canal experience, but after about 15 minutes on hold and the usually ID confirmation.......

    ---My Free HD for 2 years expired recently. I'm still on autopay and subscribed to Premier, is there a way to reapply my High Definition discount?

    Let me check. I think we can do that, sure let's renew you for Free HD for another 24 months. Wow, it looks like you've been with us for a long time. Anything else I can do for you tonight?

    --- Hmmmm. Yep, been with Direct since summer 1994. Are there any other promotions I qualify for?

    Well, are you interested in Football?

    -- College!

    Ohh, I guess you are interested in Sunday Ticket. We do have an HBO promotion $5 off for 6 months?

    -- No not interested in the NFL for now, but thank you for the HBO offer.

    You're welcome. Have a wonderful evening and let us know if there's anything else we can do.

    -- Thanks a lot. Good Night!


    ------------------
    Afterwards I felt all warm, fuzzy, and loved just like being swaddled by a Disney CSR.
     
  5. akw4572

    akw4572 Legend

    189
    0
    Sep 7, 2005
    Mine expired this month, and I just called. Got a $5 credit for six months, and they said to call back on 9/1 to see if I qualified for more. I'm a bit confused, and a bit perturbed to say the least. Still on autopay, and out of contract.
     
  6. the future is now

    the future is now AllStar

    278
    19
    Jun 9, 2010
    Los Angeles
    i called in to ask for an extension to the HD credit i have been getting these last two years. they told me they can give me $10 off my base package for 1 year but no credit for HD access. the rep told me that she will transfer me to another department to see if they can do it but she could not. meanwhile, she tried to get me to sign up NFL Sunday Ticket. i told her thanks but no thanks, the only sports package i get is MLB Extra Innings. $200 for six to eight Niner games i will miss is not worth it, IMO. if they get far than every game will be on free anyways. next department guy tells me he can't extend the HD credit either and offers me the same $10 off base package for 1 year. catch this time was i had to go paperless. i took the offer and will call in one years time to try and get another extension.
     
  7. MISpat

    MISpat Legend

    210
    1
    Apr 21, 2009
    Was just offered the same $20 credit for 1 year with a new 1 year commitment like others here. Before calling, I didn't really like that deal but once I had it in front of me, it sounded pretty appealing. Yeah it's for only 1 year but I get the full amount much sooner :) I'm not going anywhere for now, so the additional year is no big deal. I just hope locking in for another year doesn't negatively affect an offer on an HR34 when I look to get that around 6 months down the road.
     
  8. satking

    satking Cool Member

    21
    0
    Oct 20, 2009
    I just upgraded equipment for parents after using the directv tivo unit for past 5-7 years. I did not request credits but was offered $20 for programming and $8 for dvr fee for 12 months along with sunday ticket. I took it.

    I had intended to increase the programming package and request the HD credit for next 24 months if I sign them up for autopay. I was afraid that I would not get the other credits if I asked for HD fee credits.

    Do they still offer HD credit with autopay if you didn't have it previously or will the other credits disqualify me now?
     
  9. Sep 1, 2012 #2409 of 2476
    sdicomp

    sdicomp Godfather

    318
    0
    Sep 12, 2006
    Did they send you a card in the mail, promising discounts?
     
  10. Sep 1, 2012 #2410 of 2476
    sdicomp

    sdicomp Godfather

    318
    0
    Sep 12, 2006
    Attitudes like this WILL cost D* customers!
     
  11. Sep 1, 2012 #2411 of 2476
    jimmie57

    jimmie57 Hall Of Fame

    7,233
    397
    Jun 26, 2010
    Texas City, TX
    My 24 months ran out in June. I called about it and was told they could not do it but would transfer me to someone that probably could fix me up. The lady I was transferred to told me she could do it for 12 months and in 12 months I could call back and they would probably do it again.

    I am certainly for promotions to get new customers but the "Free for Life" for new customers when this came out was just way out there. Most promotions are short time. If you figure $10 per month for the length of time I have been with them and probably will be in the future it is a HUGE amount and to me it is just not the thing to do.
    DTV lost subscribers in the USA in the last quarter for the first time in many years. This promotion upset me more than anything has since I have been with them and I have seen some really nasty posts about this on here and the DTV forum.

    On the opposite side of the coin, they do try to work with you with cutting down on your bill if you call them. Quite often they will give you some type of promotion that is going on and I appreciate them doing that.
     
  12. Sep 2, 2012 #2412 of 2476
    midd

    midd Mentor

    39
    1
    May 19, 2010
    I just called. No luck with the free HD. Never had it before so figured I would try. Even asked about any offers for the HR-34 receiver. Still $399. I'll try another time.
     
  13. Sep 2, 2012 #2413 of 2476
    Kevin F

    Kevin F Hall Of Fame

    1,128
    1
    May 9, 2010
    Did you speak to a regular CSR or a retention CSR? The latter has much more "power."

    Kevin
     
  14. Sep 2, 2012 #2414 of 2476
    WebTraveler

    WebTraveler Icon

    1,091
    5
    Apr 9, 2006
    when you re-sign up for this does it extend any commitment? I do not want to extend just in case I do need to switch because of the (lack of) the Pac 12 Network.
     
  15. Sep 2, 2012 #2415 of 2476
    The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    The free HD discount does not have a commitment. Basically, only new hardware gets you a commitment extension

    - Merg
     
  16. Sep 2, 2012 #2416 of 2476
    midd

    midd Mentor

    39
    1
    May 19, 2010
    I said cancel at the main menu. And then was on hold for about 5 minutes before speaking to someone.


     
  17. Sep 3, 2012 #2417 of 2476
    etexlady

    etexlady AllStar

    70
    3
    Oct 21, 2007
    I have the Premier package but have been seriously thinking about dropping down to Choice Ultimate, keeping HBO and HD Extra pack. I would lose the Sports Pack but don't watch any of them anyway so no big loss to me. There does not seem to be much in the way of promotions for anyone with the Premier package since you have just about all they offer anyway. Anyone have experience with downgrading from Premier? What were you offered?
     
  18. Sep 3, 2012 #2418 of 2476
    chevyguy559

    chevyguy559 Fresno State Bulldog!

    768
    13
    Sep 19, 2008
    Fresno, CA
    My credit had expired in July, so my August statement had the credit missing, and I had to call in due to my Whole Home being removed from my account during my Movers Deal, so I just happend to ask about the credit and the girl did some looking and she gave me another 24 months :) I'm happy!
     
  19. Sep 3, 2012 #2419 of 2476
    txfeinbergs

    txfeinbergs Legend

    148
    7
    Nov 15, 2005
    They will offer you all kinds of discounts to keep the Premier package. Usually $5 off X movie channel, $5 off Y movie channel, etc. You can get up to about $30 off for 6 months to stay with premier.
     
  20. Sep 3, 2012 #2420 of 2476
    etexlady

    etexlady AllStar

    70
    3
    Oct 21, 2007
    Why would they offer to discount one or more of the movie channels when they are already part of the package anyway? It's not an option for me to drop one or the other movie channel with Premier. I wish they would offer to discount one or more of the DVRs or free HD for a year or more, etc. I guess I'll never know until I ask.
     

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