Well when I checked my bill this month, I did not have the $10 credit. This was after we had called last month about this credit and was told it would be reinstated. So we called DIRECTV again and was immediately told our 24month credit had expired but they could offer us $10 for one year. We read them the email that we had received (it is quoted many times in the above posts) and asked them if they agreed that the offer is for 24 additional months. The nice CSR agreed but said she could not correct it and would get us in touch with Promotions. We went through the same discussion with promotions who had us read them the email word-for-word. After reading the email she reinstated our 24month discount. This is how it reads on our bill online: 08/19/2012 XXXXXXXX____ Advanced Receiver-HD - 24mosFreeHDAcc ($10.00) ($1.32) Just seems odd that we had to call two separate months to get this credit again. Though I know it is playing CSR roulette, it may help if you quote to them the email/postcard in its entirety and have them interpret it to you. If it is worded in such a way that they agree it implies you should receive 2 more years free HD, then they will probably make it happen like they did for me. Good luck everyone!