My HD Access credit expired last month. My current HBO promotion was expiring today, so I thought I would use that as a reason to call in and see what could possibly be done to reinstate my HD access credit. I went straight to retention and told the CSR that I wanted to cancel HBO. He asked why and I just told him that we normally subscribe to Starz and just couldn't afford to keep HBO now that my promotion was over. He immediately told me that since I am a long time customer with an excellent account, he could offer me $5 off Starz and $5 off HBO for 6 months. He also said that he could give me a $10 credit for HD Access for 1 year. I took it and told him I very much appreciated his help. I was all prepared to ask for the credit, but he offered it on his own unsolicited. So, I'm happy again for now.