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Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. jimmie57

    jimmie57 Hall Of Fame

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    Jun 26, 2010
    Texas City, TX
    I have had Auto Bill Pay forever for this and a couple of my other bills.
    I also use the Paperless Billing.
    Each of the companies send me an email in advance of when they take out the money that shows the charges and the date that it will happen.
    I have not had any problems with that so far.

    The last time I called for the HD discount they told me they would do it. When I got the next bill it was indeed a reduction of the "Package" price and did not mention HD.
    I am OK with that as long as it lowers my bill.
     
  2. jdspencer

    jdspencer Hall Of Fame

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    Nov 7, 2003
    Are the new customers that got the HD for life when they initially signed up still getting it?

    I'm going to speculate that next year when the rates are adjusted that this $10 charge will go away. Of course, it will just be incorporated into increases across the board. :(
     
  3. scb2k

    scb2k AllStar

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    Sep 22, 2007
    I was able to get it added back to my account by talking to customer retention. The CSR was very nice and said, I will go ahead and add the Free HD for 24 months ($10 credit). This credit was on top of the $5 for 24 months another regular representative gave me. I was upset that the credit would not say FREE HD in my bill and it would be harder for me to add it again in 24 months. Now it's listed as is..
     
  4. ATARI

    ATARI Hall Of Fame

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    May 10, 2007
    You seem to be one of the lucky ones.
     
  5. wxman

    wxman New Member

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    Jun 7, 2010
    My original $10 off/month expired last month. Was only able to get $5 off/month this time around. Better than nothing!
     
  6. Bob Coxner

    Bob Coxner Icon

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    Dec 28, 2005
    Spoke to Retention and was able to get $10 off for 12 months. Guess I'll have to go through the hassle again in a year.
     
  7. Bambler

    Bambler Legend

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    May 30, 2006
    With the amount of money DirecTV loses to "retention" and cancellation calls, maybe it's high time they address the root of the problem? Oh, high programming costs? Yeah right. Say one thing, do another.
     
  8. Dec 5, 2012 #2448 of 2476
    latinkreationz

    latinkreationz Cool Member

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    Jun 16, 2010
    Mesa, AZ
    My 24 month HD credit ended this month. I called retentions and was offered $15 credit for 12 months with no contract extension. I took it for now. I'll revisit this situation next year.
     
  9. Dec 5, 2012 #2449 of 2476
    dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    I'm checking every month waiting for mine to drop off. Just not sure what I'll do when it does.
     
  10. Dec 7, 2012 #2450 of 2476
    detroitlions

    detroitlions Cool Member

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    Aug 11, 2011
    I was a new subscriber in November of 2010 and thought I had the free HD for life until the $10 credit stopped this past month. I found my original confirmation which states:

    Free HD Access. At least 1 HD receiver, activation of HD Access and a programming package of CHOICE EXTRA™ and above, MAS ULTRA™ and above, or PREFERRED CHOICE™ are required to maintain the Free HD Access credit. Should you choose to down grade below a qualifying programming package and/or cancel HD service or Auto Bill Pay, the $10 monthly "Free HD Access" credit will be removed from your account and you won't be able to re-enroll.

    Going to: http://web.archive.org/web/20101107...DTVAPP/content/hd/highlights?footernavtype=-1 shows smack dab on their website, "Free HD For Life" right when I signed up.

    I spoke with retentions today and they too were not sure why it was dropped or if I was still entitled to it. Long story short - they could not add it back in and gave me an $8 / month dvr fee credit for a year. Has any new subscriber in 2010 when they had this promo have the same issue? I'm going to call back in a few months and bring this up with them again.
     
  11. Dec 9, 2012 #2451 of 2476
    Shades228

    Shades228 DaBears

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    Choice Ultimate would have been required if it was back from 2010.
     
  12. Dec 9, 2012 #2452 of 2476
    detroitlions

    detroitlions Cool Member

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    Aug 11, 2011
    I've had Choice Ultimate since I signed up with auto pay. Hopefully they can get this straightened out.
     
  13. byrd

    byrd Legend

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    Apr 29, 2009
    It's been a couple weeks since anyone has posted here, but I thought I'd chime in quickly, to share my recent experience....

    My 2 year free HD credit expired back at the end of July, but honestly I didn't pay much attention to my bill until this month (I know... shame on me!). So, I've now paid for 4 months of HD access. Also back in July, I had one of my HR24-500's go bad and it had to be replaced (I have the $5.99 monthly protection plan). Within a day or two after activating the replacement receiver, I received a post card in the mail congratulating me on 2 years of free HD access. I assumed that DTV was graciously extending my HD access due to the troubles with my receiver. Now, I actually think that the post card was just a misleading reminder that my free credit was about to expire.

    So I called DTV today, explained my situation. The CSR that I spoke with didn't seem too particularly interested in the details. She just acknowledged the expiration of my previous HD credit and asked me to hold to see if they could reapply it. When she came back she said that they could give me the same $10 discount for an additional 12 months starting on my next bill. She said to call back when the new discount expires in a year and I can probably have it extended again... we'll see.

    I suppose I could have fought harder for another 2 year discount, but I was fairly happy that 1 year came so easily, and it seems fairly consistent with some others' experiences. Maybe they are trusting that my tendency to procrastinate will lead me to contact them in 16 months, instead of 12, and they with get me to pay for another 4 months of HD access.
     
  14. Jan 5, 2013 #2454 of 2476
    ATARI

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    That's what they are hoping happens to a lot of people.

    And then, of course there is the majority of people who don't even know about the HD credit.
     
  15. Jan 5, 2013 #2455 of 2476
    tigerwillow1

    tigerwillow1 Legend

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    Jan 26, 2009
    I called yesterday to try to lower the monthly bill (free HD expired last month). The retention person, as usual, was cordial, knowledgeable and professional. She explained that the free HD was simply not available at this time. Offered me a 3- month credit and free movie channels for a while, with the possibility of the HD credit again becoming available in the future. I'm a 17 year user and ended up cancelling. In a month or so I'll be able to give an informed comparison of the Dish DVR vs. the HR-22. Between the rising monthly rate and unresponsive DVR I reached the limit of my tolerance.
     
  16. Jan 5, 2013 #2456 of 2476
    dpeters11

    dpeters11 Hall Of Fame

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    And if Dish raises their rates next year, etc?
     
  17. Jan 5, 2013 #2457 of 2476
    tigerwillow1

    tigerwillow1 Legend

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    Jan 26, 2009
    I expect E* prices to go up next year, and assume D* will have a similar increase. I'm just looking at it over a 2-year horizon. The best that retention could do for me was dropping to the Entertainment package, which would have lowered my 2-year average by 13%. The Dish setup will lower my 2-year average by 41%, or if I include the $50 refer-a-friend bonus, 47%. This is also for a lower package than I have now, but good enough for us. I don't know how to put a dollar value on being liberated from the up to 15 second response to button presses on the remote. After 2 years, I'll look at what's best for the next 2 years.
     
  18. Jan 5, 2013 #2458 of 2476
    drkashner

    drkashner Cool Member

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    Nov 16, 2008
    My free HD ran out with my Dec. bill. I called retention last Fri. and was given an extension for 1 year. She said the 2 years wasn't available anymore, but she could give me 1 year and suggested I call back when my year is up. I've been with them since they were available in my area, I think 17 or 18 years. Mine was the first Directv dish the store sold and I installed it myself.
     
  19. Jan 5, 2013 #2459 of 2476
    pdxBeav

    pdxBeav Godfather

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    And that's exactly how you should look at it. Too many people have some strange emotional attachment to providers. They are just a corporation providing a service and looking to maximize their profits. If a different entity provides what you want for a lower price then it only makes sense to switch. :)
     
  20. Jan 5, 2013 #2460 of 2476
    n3vino

    n3vino Godfather

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    Leon...
    let us know what you think of Dish after you've had time to evaluate it, especially the HD quality. Who knows, I might have to jump ship after my two years are up.
     

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