Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. Jun 6, 2010 #421 of 2476
    mikeny

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    I wonder if they simply don't have a code to enter a "for life promo" so the best they could do now is offer the 24 months. I am confident that they will either renew the offer upon expiration (provided you call) or the fee will disappear...whatever comes first..
     
  2. Jun 6, 2010 #422 of 2476
    pappy97

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    Some here insist that autopay is required, but we get people reporting that they are getting it w/o autopay. I'd suggest playing CSR roulette until you get it w/o autopay if you don't want to do autopay.
     
  3. Jun 6, 2010 #423 of 2476
    Hutchinshouse

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    I confirmed auto pay not active.

    [​IMG]
     

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  4. Jun 6, 2010 #424 of 2476
    Michael D'Angelo

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    Mine currently says the same thing but the lady I talked to said it would take 30 days for Auto Pay to start.
     
  5. Jun 6, 2010 #425 of 2476
    Doug Brott

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    Since Autopay is a requirement of the plan, don't be surprised if the discount falls off .. DIRECTV might do some sort of reconciliation from time to time.
     
  6. Jun 6, 2010 #426 of 2476
    sheureka

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    They got caught flat footed on this one. The same question page that says HD access "is now FREE for as long as you're a DIRECTV customer" also says that new HD channels will be covered by the $10/month fee. I'd guess within the next couple of days the website will get cleaned up. - sheureka
     
  7. Jun 6, 2010 #427 of 2476
    Davenlr

    Davenlr Geek til I die

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    My CSR specifically told me if I cancelled autobillpay, or changed credit cards, it would automatically remove the free HD. Also said if my account was suspended for any reason, the 24 month Free HD would not be, and will expire June 2012, regardless of suspension activity on the account.
     
  8. Jun 6, 2010 #428 of 2476
    Barcthespark

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    I called 1-800-531-5000 and spoke with a very knowledgeable and pleasant CSR named Tasha. I told her I saw on the website that HD access is now free and I wanted to see how to get it applied to my account. She knew exactly what I was talking about and explained it is free for life for new customers, free for 24 months for existing customers, and that she could take care of it for me right now.

    She also offered me either Starz or Showtime for free for 3 months. I asked which package has more HD channels and she explained the differences between the two packages.

    There was never any mention of auto pay or contract extension.

    Tasha also explained:
    1. If I cancel Starz before so many days (30?) I'll be charged a fee.
    2. I can cancel Starz after so many days (30?) and have it switched to Showtime for the remainder of the 3 month free period.
    3. I need to call in and cancel Starz just prior to the expiration of the 3 month free period to avoid being billed for the next month.

    The only reason I included all of this detail is to show how knowledgeable and helpful Tasha was. I complain when I get a bad CSR, so I want to give full credit when I get a great CSR!
     
  9. Jun 6, 2010 #429 of 2476
    Hutchinshouse

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    Mum's the word :lol:


    I'm confident I'm not setup for auto pay. I never had to provide a credit card or checking account #. The CSR never mentioned a word about AP.
     
  10. Jun 6, 2010 #430 of 2476
    sdirv

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    Cool......just got off the phone with D*, got free HD for 24 months, free HD Max Pack for 3 months.....

    Since my D* bill is bundled with my Qwest phone/internet/cellphone bill, I couldn't unbundle to do the autopay thing....D* had a written procedure for that and the supervisor was able to take care of it for me.....

    :):):)
     
  11. Jun 6, 2010 #431 of 2476
    Hutchinshouse

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    I agree.
    Here are two places stating it's free. No mention of auto pay requirement. Hopefully the "clean up" is removing the $10 fee. :D
     

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  12. Jun 6, 2010 #432 of 2476
    MysteryMan

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    Wonders how many versions of "Free" HD access there are?
     
  13. Jun 6, 2010 #433 of 2476
    camo

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    It would suck for stock holders if it was a 10,000,000 dollar mistake :eek2:. Wonder what stocks do if it was.
     
  14. Jun 6, 2010 #434 of 2476
    MysteryMan

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    I've seen this to.
     
  15. Jun 6, 2010 #435 of 2476
    MysteryMan

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    Now let me get this straight. Newbies get it "free" for life, exsisting customers get it "free" for two years. Some have to have auto pay. Some don't. Some got a great deal from csr Steve. Others got o great deal from csr Tasha. Hutchinshouse and myself have seen it with no strings attached. Looks like a Chinese Fire Drill to me!
     
  16. Jun 6, 2010 #436 of 2476
    Tusk

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    I called and asked for promotions. Told the lady that I wanted the free HD for 24 month deal. She said no problem and asked me to hold. After holding for a minute or two, she came back and said the best she could give me was 6 months free.

    I told her I knew for a fact they had a 24 month promo. She said that she was wrong and apologized and asked me to hold again. After about 3 minutes, she told me 12 months was the best she could give me. She said I had the option of speaking to an account specialist.

    She transferred me and the guy immediately knew what I was talking about. Told me that I had to maintain autopay and at least choice level of programming. Added the credit to my account with no problem.
     
  17. Jun 6, 2010 #437 of 2476
    MysteryMan

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    I get it. Monty Hall secretly bought DirecTV and we're all playing "Lets Make A Deal"!
     
  18. Jun 6, 2010 #438 of 2476
    TBlazer07

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    I was given a choice of 1 YR FREE HD without Auto bill pay or 2 years with ABP. I took the 1 year and will deal with it a year from now.
     
  19. Jun 6, 2010 #439 of 2476
    TheRatPatrol

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    Some say tomato, some say tomato. :lol:
     
  20. Jun 6, 2010 #440 of 2476
    MysteryMan

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    Maybe you and I should start a pool and take bets on which version is right.
     

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