I called & asked for Promotions. I spoke with David, who had a fairly heavy spanish accent & he didn't tell me where he was so I might have gotten an offshore CSR office. I told David the spiel about hearing about the 24 months free HD access. I am not on auto-pay. David told me yes, he knew about this & said he needed to see "how loyal a customer I was" :-0. He came back & said he had given me the credit. Autopay was never mentioned. I don't yet see the credit on my account, though.