Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. Jun 6, 2010 #441 of 2476

    HDJulie Icon

    Aug 10, 2008
    I called & asked for Promotions. I spoke with David, who had a fairly heavy spanish accent & he didn't tell me where he was so I might have gotten an offshore CSR office. I told David the spiel about hearing about the 24 months free HD access. I am not on auto-pay. David told me yes, he knew about this & said he needed to see "how loyal a customer I was" :-0. He came back & said he had given me the credit. Autopay was never mentioned. I don't yet see the credit on my account, though.
  2. Jun 6, 2010 #442 of 2476

    bossfan50 AllStar

    Apr 28, 2007
    Has anyone received the HD 2 year credit with an existing account credit? In April I received a 12 month programming credit as compensation for the Versus dispute. Will an HD Access credit stack with the existing credit I have? Since D* is in the middle of updating the web site for free HD I'm going to wait until later in the week to see if there is a press release but I thought I would inquire if my existing programming credit will prevent me from getting the HD Access credit.
  3. Jun 6, 2010 #443 of 2476

    Smoot Cool Member

    Jun 4, 2003
    Thanks to everyone for all the feedback on this deal. First, the front-line CSRs seem to be utterly clueless. The one lady I talked with said that since I had the Choice Xtra +HD DVR package, my HD was "already free and included with my price." If only she could have seen my blank stare. Even after trying to explain, rationally of course, how the Choice Xtra + DVR itself was $69.99 and how the $79.99 was the result of the $10 extra charge for HD, I realized that I was getting no where fast. So, I then remembered that I needed to cancel ESPN Gameplan prior to August. She couldn't do that and, instead, had to transfer me to "another division." Retentions, here we come!

    The guy at Retentions was really good, and when I told him to cancel Gameplan, he offered me $20 credit on my bill for 6 months to offset the charge. That was a done deal (even if I have to suffer through some of my school's games in craptacular sub-SD). Then, after inquiring about the Free HD for new customers and wanting to get a credit to my account, he said I could agree to autopay with my CC and get a $10 credit for 24 months. After a few periods on hold, everything is golden! I check my account activity, and both the $20 credit (for Gameplan) and $10 credit for HD show up.

    Again, thanks everyone . . . every bits of savings help these days.
  4. Jun 6, 2010 #444 of 2476
    Bob Coxner

    Bob Coxner Icon

    Dec 28, 2005
    Boise, Idaho, Oklahoma (Tulsa? I can't remember exactly) and Manila.
  5. Jun 6, 2010 #445 of 2476

    vbush AllStar

    Aug 21, 2006
    "To be eligible for Free HD for Life you must activate and maintain the CHOICE package or above, at least one (1) HD receiver, HD Access and enrollment in Auto Bill pay. To access DIRECTV HD programming, HD Access fee ($10.00/mo.), a DIRECTV Slimline Dish, HD receiver, and HD television equipment are required. Number of channels varies by package."
  6. Jun 6, 2010 #446 of 2476

    Hutchinshouse Hall Of Fame

    Sep 27, 2006
  7. Jun 6, 2010 #447 of 2476

    eneg Mentor

    Mar 14, 2007
    I got the deal too!

    I'll never leave DirectV as long as they have ST, but I hope that DISH never goes belly-up!
    I can only imagine what we would be paying without competition!
  8. Jun 6, 2010 #448 of 2476

    bjflynn04 Hall Of Fame

    Jul 27, 2004
    I called 1-800-531-5000 and asked for Promotions Department at the voice prompt. CSR came on the line and I asked about the Free HD for 24 months and he added it no problems even with the fact that I don't have autopay.
  9. Jun 6, 2010 #449 of 2476

    Maleman Icon

    Apr 17, 2007
    I think this is the reason for confusion on my acct when I called. I think I purchased CI or ST or some other package and was told I would be getting 6,8,12 months of ($-10 credit) thus one CS rep said I was already getting the discount *shrug*

    Oh well.

    I am also still in my first yr of service, maybe that makes a difference. I am currently subbed to Choice Extra + HDPVR
  10. Jun 6, 2010 #450 of 2476

    mrcon0728 Member

    Oct 19, 2007
    Jersey Shore
    I used the exact same script and got the same deal, no autopay and 24 months free HD $10.00 credit. Thanks for all the info. I love this site!
  11. Jun 6, 2010 #451 of 2476

    spartanstew Dry as a bone

    Nov 16, 2005
    Wylie, Texas
    Which offshore CSR office might that be?
  12. Jun 6, 2010 #452 of 2476

    bossfan50 AllStar

    Apr 28, 2007
    Yup, I'm going to call later this week if there is not any new info in a press release that all customers will get free HD. I'll try to push things to a promotions or retention CSR and tell them that the credit that I'm currently getting has nothing to do with the current free HD promotion.
  13. Jun 6, 2010 #453 of 2476

    mikeny Hall Of Fame

    Aug 20, 2006
    Yes! After talking to a CSR in billing who felt I was ineligible for 24 months free due to being bundled with Verizon, she transferred me to 'Promos' where I talked to a great CSR named Toshi.

    I told him how yesterday I was only put in for 6 months of free HD Access instead of the standard 24 that existing subs are getting. I wondered aloud if they could swap the promos:

    At first he said I met only 2 of the conditions: 1 year in good standing and choice or above programming but not the 3rd condition: auto bill pay. I explained that I'm on Verizon bundled billing and it is certainly paid automatically every month.

    He put me on hold and came back and said he had great news: He was able to enter the 24 months.
    HD Access - 24mosFreeHDAcc ($10.00)
    Yesterday they had put in HD Access - 6mosFree HDExist($10.00) call 2
    and apparently 06/05/2010 $10/6MSummerCRG ($10.00) from call 1????

    I wonder if yesterday's credits are going to disappear. I do not see any reversals of yesterday's credits.:D
  14. Jun 6, 2010 #454 of 2476

    tonymus Cool Member

    Dec 26, 2006
    I'm already on autopay, I called the 5000 number, and it was handled quickly and by the first person I got on the phone (2 years, $10/mo credit)...thanks, DBStalk!!!
  15. Jun 6, 2010 #455 of 2476

    compnurd Hall Of Fame

    Apr 23, 2007
    Evans City PA
    Bonus if they dont
  16. Jun 6, 2010 #456 of 2476

    marker101 Legend

    Nov 6, 2007
    Well, called in and asked, they said I didn't qualify for the offer because I don't have autopay. The CSR couldn't give me a straight answer as to when they would take payment, so I concluded the call with no credit applied.

    And I couldn't tell you my CSR's name either, even if i tried :(

    And for those who keep saying pay with a credit card... I CAN'T.
  17. Jun 6, 2010 #457 of 2476

    RAD Well-Known Member

    Aug 5, 2002
    I use a CC for autopay and the charge usually posts to my acocunt a day or two after the billing date at DirecTV and has been that way for years, at least for me.
  18. Jun 6, 2010 #458 of 2476

    marker101 Legend

    Nov 6, 2007
    Alright. I set up Autopay on my account again. I can't wait for this decision to bite me in the wallet. 24 month credit applied.
  19. Jun 6, 2010 #459 of 2476

    steve1a New Member

    Aug 30, 2007
    Thanks for the heads up - (I've been with DirecTv since 2001) &
    I just spoke with a CSR and got offered the $10 credit for 12 months without having the auto pay plus they gave me 3 months of the Starz/Encore channels all with no extra commitment -
    (which BTW is going to be up in July this year) :rolleyes:
    They also said they will review my account in 12 months and may offer an extension of the HD discount then.
  20. Jun 6, 2010 #460 of 2476

    bjflynn04 Hall Of Fame

    Jul 27, 2004
    That is weird because I was able to get a CSR to add it for me without adding Autopay.

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