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Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.
Second attempt. Didn't get pass first CSR before auto-pay came up.
You are mistaken.
Supposedly both new and old customers who sign up for free HD have to have auto-pay. Seemingly some here have gotten by without having auto-pay but that's not the program. The rule is you get free HD, for either life or 24 months, which many here feel will amount to the same thing in the long run, by having auto-pay.
His biggest problem is Pegasus. Pegasus is one of the few companies, anybody in the family has had a problem with in a Autopay situation(other being AOL). Parents had Direct through Pegasus, dropped Direct, and went back to Dish, turned IN there equipment to the Local Pegaus reseller, who signed them up, who proceded to LOSE the equipment. Following month, Pegasus and Direct are calling for the missing equipment, Dad told them he didn't have the equipment as he had, given it back to the reseller, Dad even made his own receipt that somebody signed for.
Thinking the problem was resolved, he ended up going through the Roof for right at $1000 charge on his account, as Pegasus charged him for missing equipment, and an extra month of service, and they did all this through Autopay. Took over 8 months to straighten things out.
Yes things can be staightened out, but it can take time, and sometimes an extra $1000 bill, over somebody else's mistake isn't money people have extra. Oh and if you keep the balance on your account, the law works in favor of the company, they do not have to pay for interest, after they credit back your card.
Most of the issues I have seen with Autopay, is after somebody ends there account, and the old company continues to keep on billing. AOL, and Pegasus are two that come to mind. Instead of Autopay, I would rather see a discount for online paying, thats what they really want anyways, is to get the conformation in the system by a certain date that your bill is paid for, instead of having to wait on the mail, and there own internal proccessing sytem.
Yes, brand new customers just enroll in autopay to be eligible for "Free HD for Life".
"From my point of view, you're willing to lose your DirecTV service over auto-pay."
"They're not willing to lose a customer. You're willing to lose them."
<don't see the difference... but, yes>
"They aren't forcing you to have auto-pay to be a customer. They are insisting you have auto-pay to get two years of free HD."
<agree, said as much>
If you don't want to have auto-pay, fine, don't have auto-pay.
<don't... and won't>
Then don't complain when you don't get the benefits of auto-pay.
<not sure there what benefits you're referring to of auto-pay, in itself... assume you're referring to the HD credit>
You can't have it both ways.
<so far, you've been proven right... as with any goods or services, have to make a decision whether to buy / continue to buy or not... if auto-pay had been a condition for DTV service when I signed up in '95, I wouldn't have... not that it is now... I understand that it is specific to the HD credit, but I have taken it into consideration whether I will continue to buy or not.>
<... I suppose my post qualifies as a complaint, so I'll concede there... but that wasn't my primary intent, only to point out some critical "non-benefits" of auto-pay... and why I included "off-topic" debit cards, which were not previously discussed...the post was primarily about relinquishing consumer protection... the auto-pay is a show-stopper (literally for me), obviously it isn't for you, but may be for others... just thought they should be aware of some of the ramifications.>
Maybe the ones that have good credit (bills paid on time), with DirecTV, are the ones not needing 'auto pay". Others can only get it with auto pay. just a guess.
If you have a problem with a company with auto-pay, here is the perfect solution.
(1) Put the current transaction in dispute. Credit card companies immediately take the side of their customer. If you can document that you are right and the charges are wrong, you will win the fight, and rather easily.
(2) A day or two later, tell the credit card company you lost the card. They will cancel the number and send you a new card. Without the new number, the company can't enforce their auto-pay. You are off the hook.
And nice response to my post, Michael Hilley. You made excellent points.
ugh no go with 2. The first CSR didn't find it, the 2nd said that since i've only been a member since janurary I dont qualify
Made third attempt. This time to 1-800-DirecTV. Got pass first CSR, but put on hold for second CSR specialist. Lost connection after about ten minutes.
Laughs...Think your having fun with that? Try correcting a billing error with them!
I wondered this too.
Wow what a difference between call one and two. First call the guy I talked to was playing dumb and I couldn't get off the phone fast enough with him, no reason to waste both of our time. Second lady I talked to was great. I just asked if I she could please add the free HD for 24 months onto my account. She took a couple of minutes came back and said I was all set. Thanks a lot I love this forum.
Good idea, but I like my method better, don't sign up for auto pay, and view the bill for errors before you pay it. :sure:
No he said he likes credit cards.
Nothing wrong with that. I have only two things on auto-pay, DirecTV and Netflix. Netflix is hard to screw up. And I review my DirecTV bill monthly. Everything else I pay online but I put in my credit card number each time. I do feel better that way.
Just got off phone with DirecTv and after 5 mins I have free HD access on my account.
24 months, no auto-pay since I bundle with Qwest, no change to grandfathered package.
"First, make sure you have a High-Def TV. You'll also need HD service. DIRECTV HD service is now FREE for as long as you're a DIRECTV customer. To add HD service, just check the "HD service" box when selecting your TV package. If you're already a DIRECTV customer and do not currently get HD channels, sign in to My Account. On your Account Overview page, click the My Services tab to learn how to add HD service to your TV package."
Would you then have free HD for as long as you're a Directv customer?
Unbelievable! :hurah:Took me longer to get thru the phone menu than it did for the CSR to give me the 24 months, w/no auto-pay, and not change my grandfathered program package. WOW you go D*
We don't have auto pay but we are doing paperless billing (thanks to a mistake on my part WITHOUT getting prior approval from the CFO). Don't know if that makes a difference or not but we got the promotion.
I do wish everyone would consider that sometimes people don't like to have or use credit cards.
I would also like to point out that people all live differently and not everyone has the financial resources others do and by stating things like "if you're credit card is maxed out, you probably should not have DirecTV..." may offend. People simply live with the priorities they choose and some view TV as more of a necessity than others.
At any rate, if mine falls off at some point before the 24 month period due to not having auto pay, I'll have to figure out how to proceed.