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Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. Jun 7, 2010 #681 of 2476

    retromzc Legend

    Sep 6, 2007
    Took about 8 minutes and 2 csrs but got the promo with no hassle!
  2. Jun 7, 2010 #682 of 2476

    Hoosier205 Active Member

    Sep 3, 2007
    Easy as pie
  3. Jun 7, 2010 #683 of 2476

    finaldiet Hall Of Fame

    Jun 13, 2006
    I believe the HD free are channels 560-567. Your regular HD service isn't free. Its channels I don't watch anyway.
  4. Jun 7, 2010 #684 of 2476

    Ken984 Active Member

    Dec 31, 2005
    No it is the HD access $10 fee. Not the HD extra $5 fee.

  5. Jun 7, 2010 #685 of 2476
    Carl Spock

    Carl Spock Superfly

    Sep 3, 2004
    Huh? Those are the HD Extra Pack channels and most everybody who wants them has to pay for them, outside of DirecTV's standing offer of the first three month's free.

    Those are the ones which still cost, not the ones that are now free.
  6. Jun 7, 2010 #686 of 2476

    sigma1914 Well-Known Member DBSTalk Club

    Sep 5, 2006
    Allen, TX
    Try again.
  7. Jun 7, 2010 #687 of 2476

    morgantown Icon

    Nov 15, 2005
  8. Jun 7, 2010 #688 of 2476

    pappy97 Icon

    Nov 14, 2009
    You know they changed the thing you quoted to say new customers ("As long as you're a new DIRECTV customer"), right?
  9. Jun 7, 2010 #689 of 2476

    pappy97 Icon

    Nov 14, 2009
    The same thing happened to me today (Signed up in Nov 09), although yesterday I talked to a CSR who was ready to give me the credit provided I did autopay.

    It's beyond ridiculous that ANY existing customer that has autopay and paperless billing enabled are being denied the credit regardless of when they started their DirecTV service.
  10. Jun 7, 2010 #690 of 2476
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    Jan 24, 2007
    It does today, but didn't yesterday. ;)


    Attached Files:

  11. Jun 7, 2010 #691 of 2476

    vbush AllStar

    Aug 21, 2006
    Click on How do I get HD channels? next to Free HD and it still says:

    First, make sure you have a High-Def TV. You'll also need HD service. DIRECTV HD service is now FREE for as long as you're a DIRECTV customer. To add HD service, just check the "HD service" box when selecting your TV package. If you're already a DIRECTV customer and do not currently get HD channels, sign in to My Account. On your Account Overview page, click the My Services tab to learn how to add HD service to your TV package.
  12. Jun 7, 2010 #692 of 2476

    Maleman Icon

    Apr 17, 2007
    Has anyone been able to get the $10 credit that already has a discount of some sort? Meaning I got a $10 off for 6-8 months awhile back.

    I signed up for something, I believe it was for signing up for CI.

    Can they be added?

    Thank you
  13. Jun 7, 2010 #693 of 2476

    usnret Icon

    Jan 16, 2009
    It was easy, just called and they gave me the 24 month deal. Interestingly, I then ask about MRV. I explained that I have an HR22 and R22 (HD enabled). The CSR advised me that I could get it for $99 installed, but that I would "only be able to stream from the HR22 to the H22, but not the other way". I said that was interesting and hung up.
  14. Jun 7, 2010 #694 of 2476

    pappy97 Icon

    Nov 14, 2009
    Decided I couldn't wait and I added autopay online.

    Then just now I called. I believe I got a CSR in the Phillipines. After 5 minutes of him asking me to hold/be patient he said I wasn't eligible. Said you had to be a customer for 2 or 3 years to get the promo. I told him I was offered it Sunday afternoon provided I added autopay, so now I am calling after having added autopay to get it. He said he couldn't do anything.

    I asked for his supervisor. Had to wait 5 minutes then explain to him the situation. He said the same thing about not being a customer long enough and I explained to him it was offered to me yesterday and blah blah blah.

    Then all of a sudden I hear a silence, some ringing, and music. Then another CSR comes on. I asked him if he was a regular CSR, and he said he was a retention CSR. The supervisor without telling me transferred me to retention. I explained the situation to the retention CSR and how upset I was and how this is ridiculous and luckily the nice CSR from yesterday did enter a note saying that I was offered the promo and he was easily able to honor that. Thank you to the nice CSR from yesterday, finally a note on my account from a CSR does me a favor!!

    Whew. BUT unlike others here, he didn't offer me anything. Since he was helpful and was a retention CSR, I thought I would ask about NFL ST. He just said I could get the early bird price with 1 or 7 payments. No offer of $20/6 or $20/12 which I thought might come considering how much BS I was put through today to get this credit and I explained the hassle, including being transferred to retention by a supervisor without even being told that it was happening.

    Put aside the autopay issue for a second. The fact that some CSRs are saying that you need to have been a customer for 2 or 3 years, at least, is preposterous and obviously not true based on the experiences here and that many people who have been subs for less than 1 year are getting it.
  15. Jun 7, 2010 #695 of 2476

    dcandmc Legend

    Sep 24, 2008
    Did you read his post again? He said that he likes credit cards for the consumer protection that they provide (in most cases)- I got that and apparently so did you. He then said that he doesn't like autopay or debit cards. He then provided a lucid explanation of why he doesn't like autopay, whether it's set up with a credit card or a bank account. Do you see that now?
  16. Jun 7, 2010 #696 of 2476

    dcandmc Legend

    Sep 24, 2008
    My post was poorly worded. I wasn't stating that new customers don't need to sign up for autopay in order to get free HD for life; I was asking whether or not that was the case. If the answer was "no," I was then explaining why such a situation would lead to frustration on the part of existing customers who are told that they must have autopay to get 24 months of free HD. My apologies for the confusion.
  17. Jun 7, 2010 #697 of 2476

    bigbrother52 AllStar

    Jan 19, 2008
    When I first dialed the number my phone was in hands-free mode, after I got a human I picked up the handset. When the call was completed and I had received my $10 credit I pushed the off button on the handset.

    While talking to my wife and bragging about how I just beat DirecTV out of 10bucks/mo. for next 2yrs. we hear ''excuse me'' could you please hang your phone up, I can't seem to disconnect! :lol:
    Needless to say I was mortified, I'm still wondering exactly how and what I said to my old lady during this period of time :sure:

    How come they always manage to drop a call when you don't want them to.
  18. Jun 7, 2010 #698 of 2476

    sheureka Legend

    Dec 22, 2007
    My bank treats my debit cards and my credit cards exactly the same for unauthorized use and disputes. So check with your bank. They could have changed their policy. - sheureka
  19. Jun 7, 2010 #699 of 2476

    spartanstew Dry as a bone

    Nov 16, 2005
    Wylie, Texas
    I already had $41 in credits from other things when I called yesterday for the free HD. No problem, took 2 minutes for another $10 credit.
  20. Jun 7, 2010 #700 of 2476

    Blackwing AllStar

    Oct 24, 2007
    12 years with D* and no credit for me I have 2 10 credits that expire next month and no autopay.
    I turned autopay off as I'm still trying to recover 20 from an overcharge 4 months ago they keep saying i'm sorry we are woking on it but....
    called bank and since its a credit/debit card the process is different.:(

    I might try virtual numbers and limit it to my bill amount but they will never get my card number again.:(

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