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Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.
Took about 8 minutes and 2 csrs but got the promo with no hassle!
Easy as pie
I believe the HD free are channels 560-567. Your regular HD service isn't free. Its channels I don't watch anyway.
No it is the HD access $10 fee. Not the HD extra $5 fee.
Huh? Those are the HD Extra Pack channels and most everybody who wants them has to pay for them, outside of DirecTV's standing offer of the first three month's free.
Those are the ones which still cost, not the ones that are now free.
You know they changed the thing you quoted to say new customers ("As long as you're a new DIRECTV customer"), right?
The same thing happened to me today (Signed up in Nov 09), although yesterday I talked to a CSR who was ready to give me the credit provided I did autopay.
It's beyond ridiculous that ANY existing customer that has autopay and paperless billing enabled are being denied the credit regardless of when they started their DirecTV service.
It does today, but didn't yesterday.
Click on How do I get HD channels? next to Free HD and it still says:
First, make sure you have a High-Def TV. You'll also need HD service. DIRECTV HD service is now FREE for as long as you're a DIRECTV customer. To add HD service, just check the "HD service" box when selecting your TV package. If you're already a DIRECTV customer and do not currently get HD channels, sign in to My Account. On your Account Overview page, click the My Services tab to learn how to add HD service to your TV package.
Has anyone been able to get the $10 credit that already has a discount of some sort? Meaning I got a $10 off for 6-8 months awhile back.
I signed up for something, I believe it was for signing up for CI.
Can they be added?
It was easy, just called and they gave me the 24 month deal. Interestingly, I then ask about MRV. I explained that I have an HR22 and R22 (HD enabled). The CSR advised me that I could get it for $99 installed, but that I would "only be able to stream from the HR22 to the H22, but not the other way". I said that was interesting and hung up.
Decided I couldn't wait and I added autopay online.
Then just now I called. I believe I got a CSR in the Phillipines. After 5 minutes of him asking me to hold/be patient he said I wasn't eligible. Said you had to be a customer for 2 or 3 years to get the promo. I told him I was offered it Sunday afternoon provided I added autopay, so now I am calling after having added autopay to get it. He said he couldn't do anything.
I asked for his supervisor. Had to wait 5 minutes then explain to him the situation. He said the same thing about not being a customer long enough and I explained to him it was offered to me yesterday and blah blah blah.
Then all of a sudden I hear a silence, some ringing, and music. Then another CSR comes on. I asked him if he was a regular CSR, and he said he was a retention CSR. The supervisor without telling me transferred me to retention. I explained the situation to the retention CSR and how upset I was and how this is ridiculous and luckily the nice CSR from yesterday did enter a note saying that I was offered the promo and he was easily able to honor that. Thank you to the nice CSR from yesterday, finally a note on my account from a CSR does me a favor!!
Whew. BUT unlike others here, he didn't offer me anything. Since he was helpful and was a retention CSR, I thought I would ask about NFL ST. He just said I could get the early bird price with 1 or 7 payments. No offer of $20/6 or $20/12 which I thought might come considering how much BS I was put through today to get this credit and I explained the hassle, including being transferred to retention by a supervisor without even being told that it was happening.
Put aside the autopay issue for a second. The fact that some CSRs are saying that you need to have been a customer for 2 or 3 years, at least, is preposterous and obviously not true based on the experiences here and that many people who have been subs for less than 1 year are getting it.
Did you read his post again? He said that he likes credit cards for the consumer protection that they provide (in most cases)- I got that and apparently so did you. He then said that he doesn't like autopay or debit cards. He then provided a lucid explanation of why he doesn't like autopay, whether it's set up with a credit card or a bank account. Do you see that now?
My post was poorly worded. I wasn't stating that new customers don't need to sign up for autopay in order to get free HD for life; I was asking whether or not that was the case. If the answer was "no," I was then explaining why such a situation would lead to frustration on the part of existing customers who are told that they must have autopay to get 24 months of free HD. My apologies for the confusion.
When I first dialed the number my phone was in hands-free mode, after I got a human I picked up the handset. When the call was completed and I had received my $10 credit I pushed the off button on the handset.
While talking to my wife and bragging about how I just beat DirecTV out of 10bucks/mo. for next 2yrs. we hear ''excuse me'' could you please hang your phone up, I can't seem to disconnect! :lol:
Needless to say I was mortified, I'm still wondering exactly how and what I said to my old lady during this period of time :sure:
How come they always manage to drop a call when you don't want them to.
My bank treats my debit cards and my credit cards exactly the same for unauthorized use and disputes. So check with your bank. They could have changed their policy. - sheureka
I already had $41 in credits from other things when I called yesterday for the free HD. No problem, took 2 minutes for another $10 credit.
12 years with D* and no credit for me I have 2 10 credits that expire next month and no autopay.
I turned autopay off as I'm still trying to recover 20 from an overcharge 4 months ago they keep saying i'm sorry we are woking on it but....
called bank and since its a credit/debit card the process is different.
I might try virtual numbers and limit it to my bill amount but they will never get my card number again.