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Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. Jun 9, 2010 #921 of 2476
    camo

    camo Godfather

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    Apr 15, 2010
    Directv twitter page:

    " For a limited time, DIRECTV is offering free HD to existing customers! Call us at (800) 531-5000 to see if you qualify. "
     
  2. Jun 9, 2010 #922 of 2476
    bixler

    bixler Hall Of Fame

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    $480 during the first year? Thereafter $275? Let's see the math. No way you are comparing like packages and receivers between the two companies.
     
  3. Jun 9, 2010 #923 of 2476
    heidic

    heidic Cool Member

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    Apr 21, 2009
    I have a grandfathered package (TC+); have used AutoBill Pay for about 5 years.

    First rep I talked to said I wasn't eligible because I already had the auto pay, and the promotion was for people who were just now signing up for it. I thanked him nicely and hung up.

    Second rep said I was eligible, but the call got disconnected before he could complete the transaction.

    Third rep didn't know what I was talking about and transferred me to Fourth rep, who gave me the credit immediately.

    So for everyone who is being told no, if you think you're eligible, keep trying, eventually you'll get the right person.

    (A big Thank You to everyone who posted about this promotion in the first place. I saw the thread yesterday when I came here to see what catastrophe had struck my DVRs, and may have never learned about this HD credit otherwise.)
     
  4. Jun 9, 2010 #924 of 2476
    Blaze

    Blaze Legend

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    Jun 9, 2010
    Is this confirmed?
     
  5. Jun 9, 2010 #925 of 2476
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Allen, TX
    You can't be serious? :nono2:

    You were given the offer! You declined!
     
  6. Jun 9, 2010 #926 of 2476
    susanandmark

    susanandmark Godfather

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    It is on their Twitter page: http://twitter.com/DIRECTV/status/15798924567.

    I might have to send another email for them to find another excuse to deny me. Life is too short for another 40 minute phone call.
     
  7. Jun 9, 2010 #927 of 2476
    Blaze

    Blaze Legend

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    Jun 9, 2010
    So far i know that's any user saying that?
     
  8. Jun 9, 2010 #928 of 2476
    vthokies1996

    vthokies1996 Legend

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    Oct 6, 2008
    From http://twitter.com/DIRECTV


    @wonderboylb DIRECTV is offering free HD to existing customers! Call us at (800) 531-5000 to see if you qualify for this exciting new offer.
     
  9. Jun 9, 2010 #929 of 2476
    Hoosier205

    Hoosier205 Active Member

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    They offer has been listed on the front page of their website for four days. :rolleyes:

    It was confirmed a few days before it went live as well.
     
  10. Jun 9, 2010 #930 of 2476
    Hoosier205

    Hoosier205 Active Member

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    Or you could just call and get it applied in as little as five minutes. Complaining is more fun though! :hurah:
     
  11. Jun 9, 2010 #931 of 2476
    chedlin

    chedlin New Member

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    Mar 22, 2010
    So I finally read the details of the Free HD for life offer, with the continuing $10 credit, etc...

    But the funny thing is that if you sign into your account, select change packages, go down to where it says "Free HD Channels" and click on "How do I get HD channels" it pops up with

    "First, make sure you have a High-Def TV. You'll also need HD service. DIRECTV HD service is now FREE for as long as you're a DIRECTV customer. To add HD service, just check the "HD service" box when selecting your TV package. If you're already a DIRECTV customer and do not currently get HD channels, sign in to My Account. On your Account Overview page, click the My Services tab to learn how to add HD service to your TV package."

    I have a screen capture. Isn't it a bit deceptive to say that to a signed in current customer if they make you jump through hoops even for a 24 month credit?
     
  12. Jun 9, 2010 #932 of 2476
    vthokies1996

    vthokies1996 Legend

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    Oct 6, 2008
    Has anyone with a grandfathered package that received the $10 credit for HD, changed their package to one of the current packages online?

    If so, what happened? Does it make you select HD service at $10 which is then canceled out by the credit, does it include the Free HD service and remove the $10 credit, or does it give the Free HD and keep the $10 Free HD credit?
     
  13. Jun 9, 2010 #933 of 2476
    RonH

    RonH Godfather

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    Jul 25, 2007
    I called back again this afternoon and went to "Promotional Offers" at voice prompt. I talked to a GREAT CSR named David and when I asked about HD Promotions for existing customers he told me that there weren't any but since I was a loyal customer(been with them since '04) that he could give me $10 off for 12 months. Though it not the 24 months I wanted I took the offer because I didn't have to sign-up for AutoPay. In 12 months I'll call back again and see what I can get then.
     
  14. Jun 9, 2010 #934 of 2476
    jeffreytz

    jeffreytz Cool Member

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    Feb 3, 2007
    I called and got the $10 HD access fee waived today, but why should we have to call if we meet the crieteria? Why doesn't DIRECTV just update their system that if you have Choice or better and AutoPay it automatically waives the $10? A lot of people are going to miss out on this I think.
     
  15. Jun 9, 2010 #935 of 2476
    Carl Spock

    Carl Spock Superfly

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    And one guess as to who wins when folks miss out...
     
  16. Jun 9, 2010 #936 of 2476
    Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Same reason you have to mail in manufacturer rebates...
     
  17. Jun 9, 2010 #937 of 2476
    HarryD

    HarryD Icon

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    Lehigh...
    I called today...took a while to finally talk to someone (on hold for 15 minutes)...no problems.
     
  18. Jun 9, 2010 #938 of 2476
    grendl2000

    grendl2000 New Member

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    Jun 12, 2008
    It's a way to take care of the squeaky wheels without having to grease everyone. The more "aware" customers can feel like they're getting special treatment.

    I got transferred to a second-level CSR, but otherwise no problems getting the 24-month credit. Total time about 5 mins. That's at least two days of good will before I find something else to grouse about.
     
  19. Jun 9, 2010 #939 of 2476
    Groundhog45

    Groundhog45 Hall Of Fame

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    Carl, I can't believe you went over there. You don't know where it's been. Go wash your hands immediately. :lol:

    Called today to request the discount. Talked to two people, plus about 15 minutes hold time, and signed up. I already had auto pay. No problems.
     
  20. Jun 9, 2010 #940 of 2476
    Araxen

    Araxen Icon

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    Dec 18, 2005
    You need to be on auto-pay to qualify for this? I hate being on auto-pay because they charge you the day they bill you instead of the date your bill is due.
     

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