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Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.
Attempting that route. Will post how it goes.
The current crop of HD receivers can output 480, so there is no need to actually transmit both formats over the system. Smarter receivers could include custom cropping for 4:3 display. Why do you think the networks moved their logo "bugs" closer to the center of the screen?
Don't people understand what the following says?........
Read the bold highlighted print..... :hurah:
Let me ask again - in case the post got buried in all the excitement ... has anyone on MDU service (with Choice Extra equivalent base plan) managed to get free HD service? I tried and was denied ...
So, what is going to happen with the Choice HD+DVR plan?
Call them up and ask........
I called and got the free HD credit added to the next 24 months. Thanks for all the posts.
Congrats on your 24 month HD access i got mine for the lifetime..
I tried that method and was informed to call in to see if I qualified. Took less than 10 minutes to get it taken care of and that was Tuesday night after the "mass outage."
Blaze, speaking for myself, I got your point earlier.
How much crap do you want people to go through? We have a whole thread of CSRs not knowing what's going on regarding this promo. Others write about how easy it was to get 24 months free. And you want people to now call in and say, hey, the website says lifetime. Where's my Lifetime Free HD?
(BTW, how was your experience about getting this, Blaze? You could do everyone a big favor by posting here the promo code you'll see on your account on DirecTV's website for this. It would make it a whole bunch easier for others to get Lifetime Free HD with that promo code.)
Now, if somebody wants to call DirecTV and ask for Lifetime Free HD, please do. I'll be very interested in reading your post on the experience. But for me, 24 months is the same as lifetime. I agree with the conventional wisdom here that within the next two years, the HD Access fee will go away. And if I could get 24 months free through 5 minutes on the phone, I'd be a happy camper. It seems that after a week of customers asking for 24 months free, maybe the CSRs actually know about this promo by now. Glory, be! :engel07:
One thing that has been very apparent is how the HD Access fee payment has rapidly changed over the last week. In response to Dish's promotion, we've gone from $10 A Month to Lifetime Free for New Customers to 24 Months Free With Auto-Pay to 12 Months Free Without Auto-Pay to now what looks like Lifetime Free For Anybody (do we know about Auto-Pay with this option?). Somehow I'm sure the story will have evolved further in another week. If the scuttlebutt can be believed, DirecTV planned to drop the HD Access fee at the end of the year anyway, and with Dish's promotion, they moved things up. DirecTV has confused their current message as much as they can, but the path is clear. We're moving to free HD.
For me, Blaze, it isn't worth confusing the crap out of a CSR over this promo. Pick your saying: Life is short / Time is money / 24 months is a lifetime.
Carl someone posted this on page 38 the minute they posted it, i called customer retention and they said i can get it no questions asked, i did ask CR is this "lifetime" she stated yup.
Ok so then what is the code that shows up on your account?
I called Thursday at 2:50 p.m. EST to the basic line and talked to a CSR. I explained to them that I was already on Autopay and have the Total Choice Plus (grandfathered). He said I was eligible for the HD Access 24-month credit and that he was transferring my call to the "Promotions" department.
I was on hold for 62 minutes waiting for someone to pick up in the "Promotions" department before I gave up and hung up.
I tried back again around 7:40 p.m. and when I dialed in, I asked the automated system for "Promotions" and it took me right there where I spoke to a CSR. After telling them what happened earlier, she also said I was eligible and needed to forward me again to a higher rep.
After being on hold for 7 more minutes, I was getting the feeling everyone was out to dinner, just like they were out to lunch earlier, but finally another rep picked up.
This rep told me that due to my anniversary gift from DTV, a $7 off DVR coupon for 6 months (my sign up date is late Feb.), that she couldn't apply the 24-month HD Access coupon immediately. She had to e-mail another CSR to get approval and said it would take three business days to apply to my account. She said to sign in on Monday and look for the credit then.
The curiosity got to me late tonight to see if any changes had taken effect on my account so I logged in and I didn't see an HD Access fee credit, but oddly I saw an MLB Extra Innings credit, $10/6 mo. with the 6/10/10 date on it. I don't know how that got there and we didn't speak of it during any conversation earlier, that night but it's nice to have. Perhaps it was applied because one of the CSR's felt bad that I was on hold for over an hour earlier in the day and didn't have a resolution. Who knows.
This still leaves me to wonder if the HD Access fee will get applied. If not, I'll call back on Monday.
Just sharing with you boys!
I called yesterday and asked for the Promotion Dept. Got right thru - no problem. Was first asked who referred me to them (not once but 3 times) and I said from the Internet. CSR gone for a couple of minutes and then asked if I wanted the 6 months or 12 months credit - I said i wanted the 24 month credit - I had auto-pay, everything except the movie packages, and had been with them since 1996! Ops, another 3-4 minutes on hold and she finally came back and confirmed the 24-month credit. Also wanted me to take either HBO or Showtime for 3 months with $5 off the price. Said no thanks but she kept pressing. Finally, I said I was 85 years old and already seen all the movies I ever wanted and no thanks. End of story.
May I use this in the future?
I tried the e-mail route. D* replied confirming the offer, but told me to call to check my eligibility. I called and the CSR had me setup with the credit within about 5 minutes.
...so is anyone getting FREE HD WITHOUT auto-pay?
Some people think they are, but the first time D* audits their account, they will most likely lose it (if they ever had it).
I was told in no uncertain terms that if at anytime in the future, I stopped auto-pay, the $10.00 per month credit would stop with it. I was also told that if I suspended my services, the clock would still run on the 24 months. That is, if one suspends the account for 3 months during the summer, one would still have lost 3 months of the 24 months of free HD access.
I find this more believable than "I got it without auto-pay", but stranger things have happened.
I called yesterday and it took about 10 minutes to get me set up for autopay and the credit for 24 months. I was also told if I cancel auotpay, the credit will go away.