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Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.
Thats my point....just make HD Free!!!!
On their website it now says:
DIRECTV HD service is now FREE for as long as you're a DIRECTV customer.
Where do you see that? It still says it cost $10.00 a month, on their web site: http://support.directv.com/app/answers/detail/a_id/1150
I've read about 5 pages in this thread and haven't come across an answer to my question.
I have the Premier package and have been grandfathered in to free DVR service. When I called up to inquire about the 24 months of free HD Access the CSR stated that I was not eligible b/c I am currently getting a discount on the DVR service. I asked if she would check with someone else, but she refused, stating that someone else would just be seeing the same thing she was
Does this sound right?
click on "How do I get HD channels"
And for more confusion there is this page:http://www.directv.com/DTVAPP/content/hd/overview
I also have the Premier package w/ grandfathered DVR service and when I called on Friday afternoon they had no problem with adding the 24 months of free HD Access to my account. Now it did take a frontline CSR, a "specialist", her supervisor and about 40 minutes to get it done as they were having a issue of some sort, but they were all very helpful and got it worked out in the end.
Yeah, appears that if you update your package to one of the "new" packages you get HD free for the term you keep that package (dare I say life?). I've been on TC+ for a long time now and don't plan on leaving Directv for a while. A package change might be in order.
One more page for DirecTV to correct.
I was told there was an "account history" requirement and that as a new customer I wasn't eligible.
I'm calling back on Monday.
Okay, thanks. I guess I will call again tomorrow and try my luck with CSR roulette.
Hadn't heard of that specifically, but DirecTV does sometimes treat new customers a little bit different than long-term customers. That can be seen in sometimes they will charge a premium fee if you get an additional receiver or try to switch from SD to HD too soon after subscribing.
Guard that grandfathered free DVR service with your life!
I have had more trouble with this issue with D* than anything else--EVER. When something is done to my account for some reason that grandfathered free DVR service gets dropped off. And I have an awful time getting it back! Someone on this Forum gave me a number to call at D* and I explained my situation. I got the grandfathered free DVR service back, but NO ONE at D* can figure out why my account acts like it does :eek2:
To add further to the confusion, one of the current packages is "Choice XTRA + HD DVR" which bundles the $7 DVR fee and the $10 HD fee onto "Choice XTRA" for $16 additional.
I called on Thursday to get my free HD for 24 months, yet I see nothing on my account regarding it. Do I have to downgrade to "Choice XTRA" and then add DVR and HD to that to get the HD for "free"?
Some people have had to do that, but there are definitely others that did not change their package. Within minutes of having the credit giving, you should be able to see it in your Recent Activity section of your account on-line.
Looks like some pages of the web site still need changing. I also just looked at DirecTV's flier in today's paper and it still shows a $10.00 fee for HD. It must of been printed before they changed things.
Grandpa died. :lol:
No, you just got the wrong CSR. I have the free DVR service with Premier and got the 24 month deal.
I have been an auto pay customer for a few years. I called yesterday about the HD Access and the CSR transferred me to the promotion department and he immediately added the credit. He also told me that it will eventually be free for everyone. He then voluntarily asked me if I was renewing my NFL Sunday Ticket and I told him yes but to remove the Sunday Ticket To-Go option. He did that without any questions and then told me that he was going to give me a $20 credit for 6 months for renewsing Sunday Ticket. All the changes immediately was displayed in my account info on the web site.