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Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. gnahc79

    gnahc79 Godfather

    283
    0
    Jan 11, 2008
    I do not have a combined bill, I called to get the AT&T discount around a year ago. There is no more combined billing, just the discount. The AT&T discount does not extend the contract. Well it should not, it seems like you get a different answer each time you call DTV about nearly everything. On my DTV bill there is a line for the AT&T discount. The HD discount should not interfere with the AT&T discount, but we'll see what happens in the next few billing cycles.
     
  2. notnufbw

    notnufbw Legend

    111
    0
    Dec 10, 2006
    Yes, at least it's similar to what I just went through to get it. A little history...when I first read about this promotion 2 or 3 days ago I called and was turned down flat because the CSR could not find anything about it on her computer but said she could offer me a one time $5.00 credit. I declined.

    After getting a Jack Daniel's or two under my belt I called an hour ago and was told right away I was "eligible"(7 year customer and buy every freaking thing they sell, most expensive packages, etc.). So, I had to wait about 10 minutes while this gal typed furiously and kept apologizing for the time it took. Then she said I needed to talk to someone else up the ladder for, "just a few seconds". I swear to God Almighty I waited 15 minutes before someone came on the line and she asked, "how can I help you?". I went through the whole freaking thing again...again the furious 10 minutes of typing, and she had no clue why I had to wait for her....but it took her forever to verify that I had already been signed up through the previous gal.

    Dear God please help DirecTV straighten themselves out!

    VR
     
  3. mikeren1

    mikeren1 AllStar

    73
    1
    Sep 13, 2008
    Jax, Fl
    Called today..Had to get auto-pay..Took 13 minutes..Thx DBS !!
     
  4. nettodtv

    nettodtv Mentor

    39
    0
    May 27, 2010
    Made probably my tenth call for free HD for 24 months. The supervisor I talked to this morning pissed me right off. She came on the phone bitchy and that just set me off and almost to retentions. I was nothing but polite and patiently waiting for the supervisor and was treated like a piece of garbage. Two phone calls and I get the 20 off for 6 months on ST. This free HD deal is like pulling teeth with them. My fingers are crossed this guy seems like he is going to be able to help me.;)
     
  5. nettodtv

    nettodtv Mentor

    39
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    May 27, 2010
    Son of a Gun once again I was turned down. What is the deal here?
     
  6. camo

    camo Godfather

    1,137
    93
    Apr 15, 2010
    Do you have choice extra, and auto pay set up?
    Back on the 9th Directv twitter page:

    " For a limited time, DIRECTV is offering free HD to existing customers!
    Call us at (800) 531-5000 to see if you qualify. "
     
  7. whieb

    whieb Cool Member

    13
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    Mar 17, 2010
    nettodtv do you currently have free hd or dvr service on your account?
     
  8. MacUserG

    MacUserG Cool Member

    11
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    Mar 28, 2008
    Will do. I'm scheduled for installation this Saturday. (keeping fingers crossed)
     
  9. hbeard

    hbeard New Member

    2
    0
    Jun 14, 2010
    Confused...

    Currently have Total Choice (listed as $57.49) plus $10 HD fee (and DVR fee)

    Under Total Choice list on current website it says 'Free HD Channels' but lists fewer HD channels than I am currently getting.

    I'm getting what appears to be the list under Choice Xtra (includes NatGeo) "40+" HD channels.

    If I call CSR and ask for free HD with current package...would that pop me back to the "35+" list that's under Choice?

    Or am I better off switching to Choice Xtra for $63.99, which APPEARS to be more total channels for a few less $ than I'm currently paying.

    All these different packages, specials, drive me nuts (no to mention upcoming MRV).
     
  10. nettodtv

    nettodtv Mentor

    39
    0
    May 27, 2010
    I have choice ultimate with hd and dvr access but I pay for both hd and dvr service.
     
  11. utvnut

    utvnut Cool Member

    11
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    Feb 17, 2010
    Auto pay is NOT required. Been with DTV since the beginning and went off auto pay years ago after a billing screw-up.

    Got the free HD along with a couple other discounts, but no autopay.

    (I don't post much here, been on Tivo, AVS and ultimate TV forums over the years, this is a really good site for DTV info now, thanks to all.)
     
  12. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    :welcome_s to DBSTalk!

    You can keep your package just as it is. As long as you are using AutoPay, you should be able to receive the credit. It just becomes an additional line item on your bill.

    - Merg
     
  13. Carl Spock

    Carl Spock Superfly

    4,567
    0
    Sep 3, 2004
    Next time tell them to throw in a dozen donuts. With the way the deal keeps evolving, I think that's now a reasonable request.
     
  14. GregAmy

    GregAmy AllStar

    72
    0
    Jan 7, 2008
    Called, requested, received $10/mo credit for 24 months.

    10 minutes. Max.


    (Already had an HD package, and already had credit card billing. Took her longer to type in all the info than it took for her to say "OK, no problem"...)
     
  15. utvnut

    utvnut Cool Member

    11
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    Feb 17, 2010
    Maybe a good idea when calling back for a Sunday Ticket deal except they don't go with football!
     
  16. stflush

    stflush Cool Member

    24
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    Nov 19, 2007
    Just called, took two minutes max for 24 months free HD, no questions asked. 10 year sub and already had credit card auto pay set up.
     
  17. ATARI

    ATARI Hall Of Fame

    1,876
    0
    May 10, 2007
    I guess that all of us who got the credit without autopay will have to keep a close eye on next month's bill and see what happens.
     
  18. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    45,945
    1,024
    Apr 17, 2003
    Michiana
    A good idea. Hopefully a bill will be produced before the deadline to sign up for the offer - just in case you need to sign up again next month.
     
  19. gphvid

    gphvid Godfather

    498
    0
    Jun 19, 2007
    Thousand...
    I wrote an email to Customer Service inquiring about the draft dates for Autopay with credit card vs with debit card or electronic funds transfer. I got back this response:

    - Recurring Electronic Funds Transfers. Signing up is easy. Simply fill out the form on the back of your DIRECTV bill or sign up at DIRECTV.com and follow the instructions listed. You can choose the transmission days from 15 - 25 days. The default transmission days is 15 days after your bill is generated. If you will set the transmission days to 15, your payment will be applied approximately every 20th of the month since we generate your bill every 5th.

    - Recurring Debit Card. To sign up, simply fill out the form on the back of your bill or at directv.com. You can also enroll by calling 1-800-531-5000. The payment would be deducted 15 days after your bill is generated each month. Unlike Recurring Electronic Funds Transfers, there is no transmission days and the payment date cannot be changed.

    Credit card occurs when the bill is generated which for me is the 5th of every month. Don't see why that has to be different but it is...
     
  20. irish316

    irish316 AllStar

    55
    0
    Nov 7, 2007
    Brownsburg, IN
    I signed up for combined billing with AT&T and just got a letter in the mail yesterday confirming it. It does clearly state that your contract is extended 12 months IF you have less than 12 months remaining on your contract.
     

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