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Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. Davenlr

    Davenlr Geek til I die

    9,139
    28
    Sep 16, 2006
    They sent me an Email confirming I now had HD Free for the next 24 months because I was such a valued customer (that reads dbstalk :) )

    This website has saved me way more than its subscription price. Got my parents the free HD, AND the $20 a month off NFL ST. Hear about those elusive deals here first!
     
  2. keithw1975

    keithw1975 Legend

    128
    0
    Oct 1, 2006
    Missouri
    I recently signed up for DirecTV after years of freeloading off my parents account. They gave me free HD for life which is great and all but my parents who have had continuous service since '96 are paying $10 a month for HD. This seems unfair and I am wondering if you call and complain they would be willing to give my parents the same deal I am getting as a new customer.
     
  3. matt

    matt New Member

    4,858
    1
    Jan 11, 2010
    If they sign up for autopay they can get 2 years of Free HD by calling in and asking for it.
     
  4. paulman182

    paulman182 Hall Of Fame

    4,846
    7
    Aug 4, 2006
    If they send me the email, only I see it. If they mail it, all the mail handlers see the advertisement of free HD. It may lay on my kitchen table for a few days and visitors to my home will see "Free HD." When I throw it away, the garbage men may see it, or it may fly out of the trash onto someone's windshield...
     
  5. Bofurley

    Bofurley Godfather

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    Oct 11, 2006
    KS
    I also received the card last Saturday.
     
  6. repoman75

    repoman75 Legend

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    Jan 27, 2008
    What about the $5 for the HD extra pack? Is it worth arguing that, since THAT is also HD, I should be getting those channels for free as well?
     
  7. DogLover

    DogLover Hall Of Fame

    2,510
    0
    Mar 18, 2007
    Since the HD extra pack is listed on their site as premmium channels, not a service like the HD access fee, I would have to think that you'd have little chance of convincing anyone that you should be getting those for free.
     
  8. Lee L

    Lee L Hall Of Fame

    3,134
    0
    Aug 15, 2002
    Well, they send me mail all the time asking me to sign up for new service. Our account is set up in my wifes name first, just because she is the one that called to set the first install appt. I am listed as a Authorized person on teh account and the address is the same, so obviously, they are not that careful scrubbing their database or concerned about wasting money on that stuff.
     
  9. djrobx

    djrobx Godfather

    507
    2
    Jan 26, 2009
    Me too. Really weird. Are they trying to make us feel special even though we're getting something that's not as good as what they're giving to new subs off the street?

    What's especially silly about this is that 2 years is just long enough that your contract will probably be over. In 2 years you'll be reminded that you weren't as good as a "new customer", and raising the bill might trigger people to re-evaluate changing providers.

    I'm guessing it will be easy to call in and get a new discount, but I hate having to do busy work to pay a fair price.
     
  10. paulman182

    paulman182 Hall Of Fame

    4,846
    7
    Aug 4, 2006
    1. Some CSRs are telling customers it will renew in two years (that's what they told me.)

    2. In two years there may not be a separate fee for HD.

    3. In two years, tell them you're thinking about cancelling and you'll almost certainly get discounts.

    4. Some customers will go blind within the next two years and not need HD, others will die, in which case they are fretting for nothing.:D

    Really, the point is, a lot can change in two years and it is pointless to be concerned about such a trivial matter so far in advance, IMHO.
     
  11. brainwaver

    brainwaver Cool Member

    10
    0
    Jul 8, 2008


    Signed up for autopay on the 22nd, called and got the discount on the 23rd. It didn't post immediately but looked today in my recent activity and it's the same as yours above. Someone had asked: I do not have the premier package; I have the older Choice Extra plus HD.

    Also, I was getting Showtime free for 12 months as my loyal customer anniversary gift. Showtime ended a few days ago and now I see they are giving me the Sports Pack for free. I haven't gotten a postcard yet so I'm not sure how long this will last. But it doesn't matter, thank you DirecTV!! :D
     
  12. Sim-X

    Sim-X Godfather

    381
    0
    Sep 23, 2009
    I called this morning and they said sure. She asked if I had auto-pay I said yes. Put me on hold for a min to check to make sure, came back and said will put it on there for 24 months no contract ext. Was pretty ez - I tried asking via ecare but they replied back with some dumb answer and told me to call in. What's the point of e-mail then?
     
  13. 1dersky

    1dersky Mentor

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    Oct 9, 2007
    When I called in to have something unrelated done, they pitched this offer to me, so it's something they're actively campaigning people to do.

    There shouldn't be any problem for anyone who wants this.
     
  14. Islandguy43

    Islandguy43 Legend

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    Oct 2, 2007
    Anyone heard if the HD for Life will return for new subs whom don't necessarily want the NFL ST?
     
  15. goober22

    goober22 Godfather

    544
    5
    Sep 8, 2004
    Sunny...
    I, a 2+yr sub, did the same and received a sales pitch email telling me how D* compares to E*. It said since HD was important to me I could call and see if I qualified for an offer. I fired off another and told them that was NOT what I asked for but had asked for the 2yr promo AND that email was an acceptable method of contacting support as it is promoted on their own website as an option.

    I received a follow email thanking me for my comments and telling me free HD was active on my account for 2yrs as I requested. I logged in to check and the credit was there. Don't know why some CSRs want to runaround folks.
     
  16. kd4ao

    kd4ao Legend

    139
    0
    Jun 12, 2004
    I think it is absolutly rediculous that they require autopay. Its not like they don't already have a hook in you with the required credit card. I in know will sign up for anyone to have direct access to my checking account and I can not understand anyone else doing it either.
    Just imagine what your checking account would look like if you returned a DVR and they say they didn't get it. Good luck with that one.
     
  17. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    So set up a credit card and have them pull from that ..

    The other alternative, of course, is to simply pay the $10 higher fee. You do have a choice.
     
  18. Blaze

    Blaze Legend

    195
    0
    Jun 9, 2010

    When i logged in to my Account on Directv HD extra was Free/12 months . don't know if you will have this listed.

     
  19. Barcthespark

    Barcthespark Godfather

    426
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    Dec 16, 2007
    Just remove it and then add it back to your package and you will get it free for 3 months. That's what I did.
     
  20. kd4ao

    kd4ao Legend

    139
    0
    Jun 12, 2004
    That is what I have been doing for the last 10+ years (closer to 13) and its OK. The point is, they, and a lot of other service providers, play these little games to try to increase subscribers with little regard for those that helped get them where they are.
    I won't change anything or ask for anything special. I will just 1 day pull the big switch, and I won't even owe them an explanation.
    In the meantime I enjoy my Directv and reading all the little gripes people have. Have a good day.
     

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