Free HD For Life

Discussion in 'DISH™ High Definition Discussion' started by b177b80, May 13, 2010.

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  1. Jun 4, 2010 #221 of 324
    GrumpyBear

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    You are in the Grandfathered in group, HD and Platinum on your accont, nothing at all for you to do, and nothing for the CSR to do for you either. CSR probably didn't know what to do with you as it was already activated. You can drop the Platinum and save $10 now if you want to.
     
  2. Jun 4, 2010 #222 of 324
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    Except HD Net ... which remains at the basic level.

    I've been enjoying watching Enterprise three times a day on HDNet.
     
  3. Jun 4, 2010 #223 of 324
    tlowecats

    tlowecats Cool Member

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    Thanks everyone!! I had to call and just cancel the HD Plat service over the phone as apparently you can only change programming once in a 12 month period on line. I do get a $10 drop and still did not have to meet any of the options. No paperless billing, autopay, 2 yr commit, or one time fee. This forum is great, as I would not have been Grandfathered in without your advice.
     
  4. Jun 4, 2010 #224 of 324
    GrumpyBear

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    HD Net is part of Platinum too. Wonder what the agreement was when that one was signed.
     
  5. Jun 4, 2010 #225 of 324
    tlowecats

    tlowecats Cool Member

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    HDNET movies is part of the package, but not HDNET. I confirmed before I cancelled the HD plat, or I would be paying the extra bucks.
     
  6. Jun 4, 2010 #226 of 324
    transplant

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    That is only for new customers. I called Dish and being a present Dish subscriber ask if I could get HD for free and they said I could if I paid them $99. RIPOFF. I told them to stick it. If they are going to give it free to new customers, then present customers should also get it free.
     
  7. Jun 4, 2010 #227 of 324
    coldsteel

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    Dude, new customers have to pay the $99 too, or you can enroll in autopay/paperless billing and agree to a new 24-month commitment, just like new customers have to also.
     
  8. Jun 4, 2010 #228 of 324
    BillJ

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    Once again DISH creates chaos for its customers. Have tried to login to the website several times today but it's apparently swamped by people trying to figure out what's going on. How hard would it be to send an email explaining the new HD rules and how it affects us?
     
  9. Jun 5, 2010 #229 of 324
    oldanbo

    oldanbo Cool Member

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    They should pay us $99 for allowing them direct access to our money.
    Come to think of it.....99 isn't enough. It's like, I won't xxx, fill in the blanks, TRUST me.
     
  10. Jun 5, 2010 #230 of 324
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    An email causing MORE people to overwhelm their servers?

    Right now the majority of customers are blissfully ignorant of any changes. Their only clue to visit the website would be if they were tipped of to the changes through discussion sites or seeing the ads on TV. Unfortunately many of those customers were ignorant of "HD & Platinum HD" for $10 starting last August so they will need to commit/pay to get the "free" offer "HD & Platinum HD" subscribers are getting without any action at all.

    Sending an email would send millions of clueless customers to the website to sign up for "Free HD for Life". If the servers are having trouble now that would probably grind them to a halt.
     
  11. Jun 5, 2010 #231 of 324
    GrumpyBear

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    Right, HD Net, 362, MMA and K1 head quarters on Fridays for me.
    HD Theater 383.
     
  12. Jun 5, 2010 #232 of 324
    GrumpyBear

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    Did you ignore this thread until today? Lots of reminders to combine or add Platinum to your account prior to June 3rd. You would have recieved HD for Life for free, that way. Its up to you now rather you want to pay the $99 or a 2yr commitment, with Autopay and Paperless. Either way, you are getting the exact same deal as a new user. Pay $99 now, and break even in 10 months.
     
  13. Jun 5, 2010 #233 of 324
    BillJ

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    Finally able to login in the wee hours of the morning. The four block overview shows America's Top 250 plus HBO, Showtime, Cinemax and Starz - IOW, my America's Everything Pack. Under Add-Ins I see HD Platinum and HD 250 Free. I've had autopay and paperless for quite some time, and switched to HD plus Free Platinum last year, so it appears I've been grandfathered. However, I can't verify the cost structure because when I click View/Change Programming it says changes are not available online and "please call null". (Who's null?)

    Apparently I must wait until the next bill comes out and pray it's right. If it isn't, I get the thrill of trying to convince a CSR to fix it retroactively. That was my point earlier, though not stated very clearly, in suggesting they ought to explain to existing customers what's happening. Waiting until their customers get the new bill is not going to make for happy customer relations.
     
  14. Jun 5, 2010 #234 of 324
    l8er

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  15. Jun 5, 2010 #235 of 324
    BillJ

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  16. Jun 5, 2010 #236 of 324
    Paul Secic

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    So I should be golden. I've had HD and Platinum plus autopay/paperless since September when I dropped U-verss.
     
  17. Jun 5, 2010 #237 of 324
    nmetro

    nmetro Godfather

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    I just checked and my account has been flagged with "Free HD for Life". It is nice that I did not have to jump through hops to get this implemented.
     
  18. Jun 5, 2010 #238 of 324
    GrumpyBear

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    Autopay and paperless aren't that important in your case, you had HD+Platinum.
    You can always check by going here
    https://customersupport.dishnetwork.com/customercare/hdoffer/prepHDOffer.do

    To just double check.

    Nice that existing HD+Platinum customers, don't have to do anything on thier parts to get the HD for life. No Commitment, nothing.
     
  19. Jun 5, 2010 #239 of 324
    uss growler

    uss growler Duplicate User (Account Closed)

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    I am really confused about this HD for life. her is what I have :

    Basic Programming: America's Top 250 $64.99

    Premiums Channels: 3 Premiums $33.00

    A La Carte and Add-ons: Fox Sports Rocky Mountain $0.00
    Altitude Sports $0.00
    HD 250 $10.00

    If I go for free HD for life will the hd250 $10.00 fee go away ?
     
  20. Jun 5, 2010 #240 of 324
    phrelin

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    Yes, but you will either be making a 24 month commitment or paying $99. As someone pointed out, one breaks even on the $99 in ten months if you just hate making a 24 month commitment.

    What's confusing is that those of us who had HD & Platinum got HD for Life automatically without doing anything but we are still paying $10 a month for the Platinum add-on package.
     
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