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Free HD For Life

Discussion in 'DISH™ High Definition Discussion' started by b177b80, May 13, 2010.

  1. 722921

    722921 Legend

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    Jan 3, 2008
    You can add HD Plat to DA Gold?
    I'll bet your dilema is very similar to mine as described in my above posts...
     
  2. drmckenzie

    drmckenzie AllStar

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    Aug 28, 2007
    As far as I can tell, it is possible to add Platinum to the all HD Gold package. At least, there's an open check box for Platinum on my programming page.
     
  3. gdub

    gdub Cool Member

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    Apr 26, 2005
    Ok, this free HD for life seems like BS to me. I came back to D* 5 months ago. Got HBO + SHO for 3 months free, top 250 for 62.99 (-$15 for 12 mo.) HD + Platinum for $10. 3 months later I kept the premiums for $22 a mo. My bill $102.99. My June bill arrived with a balance due of $106.99. It went up $4 because my 250 package went up $2 and my premiums went up $2. HD is free but now I pay $10 for platinum HD. So I end up getting the same HD for the same $10, plus they raised my gauranteed package price by $2 + my premiums by $2. So now instaed of saving $10, I am paying $4 more. Dish is so full of Sh*t:mad:
     
  4. ggotch5445

    ggotch5445 AllStar

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    Sep 27, 2009
    Well, in any service subscription, one can expect increases ultimately. We can only hope for reasonable increases each time.

    You can look at this as I did: the free Platinum was simply a promotion, and has gone back to a premium charge. Otherwise why have a "platinum" anything? The 16 channels involved would have just been added into the regular HD mix.

    So instead of paying for reg HD and the premium platinum HD (which has gone back to its $10 fee) you are just paying for the premium HD service, which you could drop if you choose to do so.
     
  5. gdub

    gdub Cool Member

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    Apr 26, 2005
    Yes but the 250 package was gauranteed $62.99 - $15 for 12 mo. How can they raise the price by $2.
     
  6. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    The people who signed up before last August paid $20 for the HD you got for $10 (some still do). The people signing up now have to do the autopay/paperless trick to get the "free" HD. Those who signed up in the window you signed up in get the Free HD offer without any commitment or cost beyond their normal install commitments.

    You're getting 16 channels more than the "Free HD for Life" subscribers. You can drop the Platinum HD part if you want.

    DISH had no price guarantee in place. But the confusion is common. The promise was $15 off for 12 months, not a fixed price.
     
  7. bill-e

    bill-e AllStar

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    Apr 13, 2006
    Sorry, I didn't read all the posts but here's another data point. I just checked my bill, I have neither Autopay nor Paperless Billing but I do have "Free HD for Life" so they automatically converted me. I have the AE and Platinum HD
     
  8. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Correct. Customers who had "HD and Platinum HD" before June 3rd were automatically converted to "HD Free" with the $10 Platinum add on. No obligation/autopay/paperless required. No phone call required either - the conversion was automatic. Basically a wash in price but you could drop Platinum and keep the "HD Free".
     
  9. Jul 7, 2010 #309 of 324
    invaliduser88

    invaliduser88 Welcome to Torchwood DBSTalk Gold Club

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    I had HD + HD Platinum on my account before the June 3rd deadline and was not upgraded to HD for Life. CSR was a waste of time.
     
  10. Jul 7, 2010 #310 of 324
    GrumpyBear

    GrumpyBear Hall Of Fame

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    Strange, I would call back then. Haven't seen posters that had HD and Platinum on there accounts not being able to go to the website and see that they were HD for life.
    Point out to the CSR, this little item from Dish's launch on HD for life.
    How do Existing Customers get HD Free for Life?
    Does the customer subscribe to HD now?
    • Yes - They subscribe to HD & Platinum
    • This customer will automatically be enrolled in HD Free for Life, with no
    additional requirements, and the HD Platinum package for $10 per month
    resulting in no price change.


    Also what happens when you login here? What does it say at the top of your screen after logging in?
    https://customersupport.dishnetwork.com/customercare/hdoffer/prepHDOffer.do
     
  11. Jul 7, 2010 #311 of 324
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    I'm assuming you had two separate $10 charges?

    Those with the single line item "HD & Platinum HD" for $10 were upgraded.

    Those paying $10 for Bronze HD, Silver HD or Gold HD were not upgraded.
    Those paying $20 total were not upgraded.

    Yes, *I* wish DISH would have at least automatically upgraded the $20 people over to HD Free but they didn't. If you want Free HD for life now you will need to make the two year commitment and change to autopay/paperless billing. Or pay the one time $99 fee.

    There have been threads on this site since August trying to get people to change from the $20 total package to "HD & Platinum HD" or upgrade their Bronze/Silver/Gold HD to "HD & Platinum HD" ... unfortunately some people missed the opportunity.
     
  12. Jul 7, 2010 #312 of 324
    invaliduser88

    invaliduser88 Welcome to Torchwood DBSTalk Gold Club

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    Seems like a dish shell game to me then...one package gets the free upgrade and another does not even though they provided the same level of service channel wise.
     
  13. Jul 7, 2010 #313 of 324
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    So, was I right about you (still?) paying $20 per month and are you planning on getting your bill reduced?
     
  14. TedWI

    TedWI New Member

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    Aug 30, 2010
    I'm new to this board and have a question I'm hoping someone can help me with. I currently have AT 120+ SD service with a 625 DVR. I want to upgrade to the same package to the free HD for life plan. I trying to figure out what all my costs will be.

    I called customer service and asked about getting the 722 DuoDVR. They said I would have to pay a $200 upgrade fee for it. Then there is also the installation charge of I'm guessing around $100. They tried to sell me on there service plan instead. After hearing these costs I decided not go through with the upgrade until I could come to discussion board like this and get more info.

    From what I can see I will be required to pay $200 for the 722 DVR, a $6 monthly charge for that DVR, a $100 installation charge, and the monthly cost of the AT 120+ package. I am correct? I'm already have paperless billing. Thanks for your help.
     
  15. RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

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    Sounds accurate to me. I would possibly jockey around with them and try to get the 722 for free since that's usually the going rate. Installation is usually free or $15 on the plan, but I don't know what status your account's in. $100 sounds like the no-DHPP rate.
     
  16. Sep 4, 2010 #316 of 324
    MikeHou

    MikeHou AllStar

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    Oct 18, 2006
    Wanted to pass along a positive CSR experience I had yesterday.

    Over the last year-plus I hadn't been checking this board as often as I used to, so I missed out on converting Gold HD to HD + Platinum. As a result I was not automatically upgraded to HD free for life (HD 250 in my case) back in June.

    As someone previously mentioned, I thought this was a shell game on the part of Dish, but since I'm paperless and autopay, I probably should be checking the web site, it not this forum, more often.

    Anyway, I got on a chat with CSR a couple of days ago and asked if they would upgrade me for free and with no committment. They wouldn't budge; even asked for a supervisor and he read from the same script.

    Yesterday I called. Was automatically passed to a CSR in the "loyalty" department, US based, and politely explained that I thought it was a raw deal for me as a customer of almost 8 years (HD for 4 years) to not be able to take advantage of this deal. She first said no, reading the same script as the chat CSR was, then as I was trying to press my case further, she said "oh, I see a note on your account where you are eligible for HD free for life at no cost or committment". Not sure why the chat CSR didn't see this "note", but whatever. They upgraded me right there and all looks good on my account.

    So a very positive experience for me, and reminder to other long time customers in the same position that it would be worth a call even if you missed all the prior opportunities to get this for free.
     
  17. Oct 7, 2010 #317 of 324
    palerider

    palerider AllStar

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    Mar 20, 2007
    I've had HD 250 and HD Platinum on my account since before the June 3rd and, like others have stated, was not upgraded to HD for Life. I've also had auto-pay paperless billing since I signed up with Dish in 2005. However, I'm still being charged $10 each for Platinum HD and HD 250. So I haven't been automatically grandfathered to HD Free for Life either because nothing has changed on my bill. Here are the line items on my September statement:

    America's Everything Pak: 99.99
    HD 250: 10.00
    HD Platinum: 10.00
    DVR Service: 6.0

    Shouldn't the HD 250 charge now be 0.00 with Free HD for Life? Or is the HD 250 something different? I'd love to be able to save $10/month.
     
  18. Oct 7, 2010 #318 of 324
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Log in to your account online and sign up for Free HD for life and it will be free. The usual autopay/paperless/2 year commitment will apply.

    Only those who had "HD & Platinum HD" (the combined $10 offer available August 2009-June 2010) were automatically converted to free HD. Existing customers could have dropped their HD and signed up for "HD & Platinum HD" during that window.

    When you get free HD it will show up on your bill as "HD 250 Free".
     
  19. Oct 7, 2010 #319 of 324
    coldsteel

    coldsteel Hall Of Fame

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    No, you would NOT have got the free conversion, since you had HD 250 and Platinum HD separately.
     
  20. Oct 8, 2010 #320 of 324
    cdoyle

    cdoyle AllStar

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    Feb 2, 2005
    I haven't read all 13 pages yet, but wanted to ask what my best option would be.
    I currently have 2 508's, one is finally starting to go bad.

    So I saw the free HD for life offer, and thought I would upgrade to HD finally.
    I looked at the HD boxes, the VIP922 looks cool. Can't seem to find what the price of it is, though.

    So with this free HD for life, I currently have the AT120. I'm just find with keeping that, so if I pay the one time $99 and whatever the cost of the VIP922 is. How much will dish charge me to come out and upgrade my dish?

    Any extra costs?
    I really shouldn't see any change in my monthly bill right?

    The promotion is a little confusing.
     

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