To be fair, when I (and several others) called, we weren’t begging for free stuff. I politely asked if there was any promotions going on for ST for my account, which they typically offer every year. I didn’t expect it for free. In the past (very few times), I got it for free, but they usually applied mutilple credits to offset the $416 cost for me over a span of 3-6-12 months, not a one time full credit. You could’ve still refused to accept the free ST and they would accept your refusal and not activate it to your account. Maybe then it would have allowed other credits like 6 free months of Epix. I’ve done that in the past when they only offered like a $10 off for 6 months of ST. Sometimes I politely declined and called later to achieve a more desired outcome.