Free Platinum HD?

Discussion in 'DISH™ High Definition Discussion' started by l8er, Aug 1, 2009.

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  1. alxlevin

    alxlevin Cool Member

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    Jan 12, 2008
    3 mins chat worked for me. I am on Bronze HD.
     
  2. olds403

    olds403 Godfather

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    Nov 20, 2007
    I have(had) Classic 250, gold HD + Platinum HD. I am bundled through my phone company for satellite/phone/internet and I got the charge removed on the first phone call. No issues or arguments, was on hold for about 5 minutes while the CSR did a little investigation but other than that no problems.
     
  3. BillJ

    BillJ Icon

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    May 5, 2005
    Looked at my account yesterday to see if the new bill was up yet. It wasn't but my account balance showed a $6.12 credit. I was in the middle of a billing cycle on Aug.1 and waited a few days before using chat to get the $10 Platinum charge removed. I figured I wouldn't see any change until the next billing cycle, but apparently the CSR gave me a credit from the date he made the change. Still waiting to see if the new bill is correct. Probably will be online Monday or Tuesday.
     
  4. jdmart

    jdmart AllStar

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    Jan 9, 2004
    Best way to change to HD & Platinum programming for EXISTING customers: (I helped two friends do this and it worked fine.)

    1. Sign into your online account and click on “Programming” link on the left side of the page.
    2. Under HD Programming options uncheck all of your current HD package(s).
    3. Click “Review and Order” at the bottom of the page. (Verify all HD Package(s) were removed)
    4. Click on the red “Back” button at the bottom of the page. You should see the “HD & Platinum” option.
    5. Click on HD & Platinum for $10.
    6. Click on “Review and Order” button. (Verify combined “HD & Platinum” package was added.)
    7. Click on “Order” button. You should see the Platinum HD channels on your screen in 5-15 minutes.
     
  5. purtman

    purtman Hall Of Fame

    1,951
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    Sep 19, 2006
    I just called and spoke to a CSR. I told him I had seen where existing customers with HD are now eligible for this. He said he would check and get right back to me. Within a minute, he said I was correct and added platinum to our package. We currently have the gold package.
     
  6. harsh

    harsh Beware the Attack Basset

    22,919
    453
    Jun 14, 2003
    Salem, OR
    I just tried to use chat to convert and was told that it was a new customer promotion only. I went to My Account and used jdmart's method and was able to make the conversion with a few clicks and some scrolling (extra clicks required to get out of paperless billing and a commitment extension).
     
  7. drmckenzie

    drmckenzie AllStar

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    Aug 28, 2007
    I tried JDMART's technique. Unfortunately, I have HD Gold only, and there doesn't seem to be any way to uncheck it (the check circle is grayed out).
     
  8. puckwithahalo

    puckwithahalo Hall Of Fame

    1,286
    1
    Sep 2, 2007
    Do you have HD Gold, or Turbo HD Gold?
     
  9. harsh

    harsh Beware the Attack Basset

    22,919
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    Jun 14, 2003
    Salem, OR
    Was there a "none of the above" option???
     
  10. drmckenzie

    drmckenzie AllStar

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    Aug 28, 2007
    I have Turbo HD Gold.

    Unfortunately, the drop-down menu for Turbo HD Gold didn't have any other selections, such as "None of the above."

    The only way you can deselect the Turbo HD Gold is to select another type of package from the "American" or "International" lists.

    I had another session with Dish Chat. I was told that all the Turbo packages have been discontinued, and that there was no way to get the Platinum channels without switching to Classic Gold 250 with HD.
     
  11. l8er

    l8er Icon

    624
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    Jun 18, 2004
    That seems very unfair to all the TurboHD subs who did not have the Platinum HD add-on prior to 8/1/2009, since the Platinum HD channels are now free for everyone else.

    TurboHD class action lawsuit? (just kidding). :D
     
  12. spacedadoftwo

    spacedadoftwo New Member

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    Jun 17, 2005
    I did the online chat. Dropped the HBO, Showtime deal (been three months), and asked very politely about getting the Platinum free. Said no problem and took care of it. Took two minutes!:)
     
  13. Paul Secic

    Paul Secic Hall Of Fame

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    23
    Dec 16, 2003
    So what do you have Turbo? The whole Marketing dept should be fired for dreaming up Turbo packages.:confused::confused:
     
  14. Jim5506

    Jim5506 Hall Of Fame

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    Jun 7, 2004
    They should be sent back to the drawing board for the way they structured Turbo.

    It was and is a good idea, in fact a brilliant idea, but they did not take extraneous factors into account and it collapsed of its own weight when program providers threw their monkey wrenches into it.
     
  15. phrelin

    phrelin Hall Of Fame DBSTalk Club

    15,548
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    Jan 18, 2007
    Northern...
    Nothing's happened to Turbo that wasn't foreseen by many of us. It wasn't designed two years ago within the context of three years from now. It was done when Dish started bleeding subscribers and lost it's HD competitive advantage in a predictable marketing effort by DirecTV.

    From the outside it appears that everything Dish has done in the past three years lacked adequate communications within the organization and shows a failure to assess the external competitive environment at a predictably critical time - notice I didn't say a failure to correctly assess, I said a failure to assess the competitive environment at a predictably critical time.

    One has to wonder relatively speaking just how much time and money was spent on the Platinum freebie as opposed to the 922. Techie Dish customers who like their hardware will love/hate the 922 while not really adding to the Dish customer base.

    If and when the unaware Turbo customers, who were all new, realize they don't have access to a lot of Dish Network HD without absorbing a huge rate increase, one has to expect customer alienation. If there are Classic HD customers paying the extra $10 for Platinum who discover months from now that it could have been free, one has to expect customer alienation.

    Charlie's brain, heart, and soul is in Echostar. Dish Network needs to be run by a retail service oriented person with a strong marketing background who can hire tech types to explain the tech issues. We all know that Dish Network was spun off to be sold because of a lack of interest on the part of the primary shareholder who still remains in charge.
     
  16. BillJ

    BillJ Icon

    910
    22
    May 5, 2005
    E* is hardly alone in poor handling of customers. Have a cousin who has always gotten TV OTA. With the advent of digital TV they could no longer pickup anything OTA so they installed TimeWarner cable. They even went out and bought a nice HDTV. TW never told them they would not get HD unless they paid an extra $10/month. So far my cousin has been so mad about this that she's refused to pay the extra $10. I suppose she'll give in eventually but TW would have done a much better marketing job if they'd included the HD in the original quote with the option to pay $10 less if she didn't want HD.
     
  17. puckwithahalo

    puckwithahalo Hall Of Fame

    1,286
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    Sep 2, 2007
    Just a minor correction. The turbo packages have not been discontinued, they just can only be added or removed by CSR's/TSR's and not through the website. They were correct in that to get the Platinum channels, you would have to switch to a class + hd rather than one of the turbo packages.
     
  18. l8er

    l8er Icon

    624
    1
    Jun 18, 2004
    A major flaw with TurboHD is one that I didn't see when those packages first came out. I would have assumed that the most expensive TurboHD package would have included ALL the HD available and that any new HD channels added by Dish Network would automatically be added to that package. (Much like America's Everything Pack works for SD channels).

    Now, however, it looks like the TurboHD packages are frozen in time - the channels you got when you signed up are the only channels you're ever going to get. In general terms, I could be wrong, but the Platinum HD channels are a case in point - free to all new or existing subs now EXCEPT TurboHD subs who did not subscribe to the Platinum HD add-on prior to 8/1/2009.
     
  19. lparsons21

    lparsons21 Hall Of Fame

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    Mar 4, 2006
    Herrin, IL
    TurboHD was one of those very nice marketing ploys that should have been a real feather in Dish's hat. Unfortunately, some marketing guru most likely came along later and decided that freezing it was a good thing. Which just goes to show that pinheads still exist no matter how quickly we try to eradicate them! :)
     
  20. dakn2

    dakn2 Cool Member

    30
    1
    Sep 20, 2002
    Thanks for the information about the upgrade; I wasn't aware - as is most often the case with Dish. In fact I'd say it's far worse since I went to auto-billing and don't get any information at all from them.

    Upgraded via chat in 5 mins; 3 mins to get someone; and then 2 mins to process the request.
     
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