Freezing/Pixelation issues on your Genie? DATA COLLECTION

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Dec 16, 2013.

  1. Jul 2, 2014 #201 of 317
    riprecked

    riprecked Mentor

    76
    1
    Oct 11, 2009
    For me it was our local CBS station first (Minneapolis). Later NBC started to do it. I never had an issue with the cable only stations. I did a test last week of CBS and it appeared to be better but I ditched the HR34 yesterday. The HR44 is very nice. Faster and much smaller.
     
  2. Jul 2, 2014 #202 of 317
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,541
    617
    Dec 2, 2010
    Monterey...
    20140702-2PSS
    HR44-200

    Freezing from time to time on last nights Giants BB game. Could get past it via 30 Skip, but not FF, RW or jump back.

    Also: Second time in three days it went to scan mode. First time, it "found" 62 errors and "fixed" them. Today the numbers were ca. 250.
     
  3. Jul 2, 2014 #203 of 317
    peds48

    peds48 Genius.

    20,073
    1,075
    Jan 10, 2008
    NY
    looks like your 44 is going south
     
  4. Jul 4, 2014 #204 of 317
    evans5150

    evans5150 Mentor

    50
    0
    Feb 9, 2006
    So the tech showed up this morning and hopefully all is fixed. He only had HR44-500's on the truck so he swapped my HR34 out for the HR44. He said he hasn't had any service calls on the 44-500's yet so hopefully this is a strong box. He also swapped out my SWM 16 for a SWM8 since we are only using 7 lines in the house. He left the SWM16 for me so I'll put that in my closet and hold onto it. The 16 was getting VERY hot in the cabinet inside the house so hopefully this brings down some of those heat issues. He said that he just had a bunch of refurbished 34's on his truck until Thursday when DirecTV PULLED them all from him and gave him the 44's. There you have it!
     
  5. Jul 4, 2014 #205 of 317
    tonydi

    tonydi Mentor

    62
    0
    Jul 10, 2010
    Oh well, so much for the June 19th "fix".

    Today's British F1 practice session telecast on NBCSN was suffering from the same pixelation/stuttering it has all year. I recorded the same broadcast on the HR34 and the HR24 and the one on the HR24 is perfect.

    Guess I'll be calling the Executive CSR back on Saturday and see if they can somehow come up with an HR44.
     
  6. pappasbike

    pappasbike Godfather

    573
    6
    Sep 19, 2006
    I had my HR 34 replaced yesterday with an HR 44. I had started seeing the video breakup/freezing again on NBC and one or two other networks. That had previously been fixed by the two software updates prior to 870. However after that was released the issue popped back up so I decided to just request a replacement since I had paid upfront for that one and why should I put up with the issue. I've noticed that on the same shows I was getting the freezing and breakup on the 34, I am getting a momentary breakup, maybe a second or two, on the 44. Nothing like the 34 fortunately but it makes me believe that 870 that was ostensibly released to deal with the auto delete issue introduced its' own issue. That is the most annoying thing about DTV's software, they seem to always introduce as many problems as they may fix.
     
  7. samthegam

    samthegam Cool Member

    136
    10
    Dec 11, 2011
    Well I had an HR34 which was replaced by an HR44 for the NBC pixelation issue but that one had hard drive issues so DirecTV sent me an HR34 to replace it which I sent back thinking I would have better luck with a local tech he too replaced my HR44 with an HR34. He commented all Genie's are the same. Had other issues with HR34 mainly NBC pixelation and the tech only seems to replace them with HR34 and told me HR44 only for new installs or upgrades not for equipment swap. Nice to know the techs only have HR44 now. To gurantee I have an HR44 I purchased one for $159 and already spoke with DirecTV and will be receiving $200 credit upon activation of HR44. I sat down to watch "Beauty & The Beast" season finale on channel 5 KTLA and it displayed a pixelated frozen picture of the channel I was just watching 7 KABC in this case. Tried forwarding it then it displayed "The CW Summer Nights" logo for the rest of the episode. Other recordings made that night played back fine. I tried playing back the recording on HR24-500 and H25-100 and got the same results. I even rebooted the HR34 and did a clearmybox and the recording was still screwed up!!! Luckily, I have Hulu Plus so I was able to watch the episode.
     
  8. tonydi

    tonydi Mentor

    62
    0
    Jul 10, 2010
    After one failed attempt to send me an HR44 to fix the NBC issues on our HR34, the executive customer care people really put the pedal to the metal. They sent a supervisor with a brand new HR44 and a higher level tech to install it. He spent two hours here checking every last thing on the rest of our system and tweaking the dish to get the absolute highest signal strengths possible. Then he swapped out the box.

    So far, so good. This is the first time since Feb where all the sports I recorded over the weekend on NBCSN played back perfectly.

    I'm not even sure how I got involved with the executive customer care people. They originally said I'd filled out a survey but I actually don't recall doing that. The only place I've ever discussed this was here on DBSTalk. Regardless, this was, by far, the best customer service experience I've ever had. Everyone was determined to make me happy at whatever cost and people called back and showed up when they said they would and multiple people followed up after the visit to make sure I was happy.

    Keeping my fingers crossed.
     
  9. riprecked

    riprecked Mentor

    76
    1
    Oct 11, 2009
    Good for you Tony. My experience was just the opposite. I even told them I would cancel.

    The HR44 I purchased from Solid Signal has been flawless so far. No issues. Fingers crossed!
     
  10. pappasbike

    pappasbike Godfather

    573
    6
    Sep 19, 2006
    My experience since I had the 44 installed has also been very good ( except for HBO on demand, another issue for another day ). From what I've read here and from personally speaking to several installers in my neighborhood, as well as the one that did my install, the 34s should all be replaced and nobody should accept one as a replacement for another 34.
     
  11. FriscoJohnny

    FriscoJohnny AllStar

    73
    0
    May 6, 2007
    I have been having intermittent pixelation and stuttering throughout my system. It appears on the HR34. It appears on the minis. I have linked to a video I captured to show specifically what is happening. I confirm it is not weather related. My signal strength is consistently in the high 90s as well.

    Has anyone had issues similar to this? http://bit.ly/1nTaNpp Trying to explain this to a customer service rep on the phone is very difficult.

    Completed the SENDREPORT as well: 20140913-J9KZ The Google Doc, however, appears to have been removed.
     
  12. peds48

    peds48 Genius.

    20,073
    1,075
    Jan 10, 2008
    NY
    You have a bad connector somewhere in your system
     
  13. SomeRandomIdiot

    SomeRandomIdiot Godfather

    1,348
    37
    Jan 6, 2009
    If I were you, I'd have them do a truck roll and try to get them to replace the HR34 with a HR44, though agree with peds48 that it is most likely a connection issue somewhere between the Dish and the HR34.

    Have also seen similar during rain fade, but you say it is not weather related.

    Finally, have also seen it, though not that bad, when programs on an 1TB or 2TB HD is cloned to a 3TB or 4TB in a Genie, but then it is the previously recorded material that has the issue - not live or anything recorded after the clone.
     
  14. riprecked

    riprecked Mentor

    76
    1
    Oct 11, 2009
    While I am the first to rip the HR34, I agree that it is something else. My HR34 had a pattern to it on certain channels.

    That said, my HR44 has been perfect and DirecTV has not requested the HR34 back. It did ask for my old H24 and HR24 back. Interesting...
     
  15. chicagojim

    chicagojim Legend

    234
    2
    Sep 13, 2006
    I also am seeing this exact issue on my 34. It started about five months ago. Here is what I have been able to figure out for a pattern: Weather/temp is not an issue. It only happens on NBC. It is happening on the 34 and all its clients. Other units are fine. The issue I have is, it only seems to happen once every several days and only for 10-30 minutes. How's that for random. That is going to be nearly impossible to track down IMO. I was seriously thinking it was an issue with the NBC transmission, but it happened last night during AGT and there were no rantings on the interwebs about a broadcast issue. For reference, a sound issue during last week's AGT broadcast lit up Twitter immediately.

    Tie this together with absolutely horrific performance of remote functions and I want to throw this system into a fire. This one has me stumped.
     
  16. FredZ

    FredZ Mentor

    59
    0
    Aug 22, 2007
    I have been having this problem on my HR34 for at least a year. It only happens on 1 station (WCCO - the CBS affiliate in Minneapolis). The problem will go away for weeks at a time and then return. I have not seen a problem since May; however, last week, it started happening again. The symptoms are just as in the video posted by FriscoJohnny above. It only shows up when watching a recording from that station and never live. I have been recording all content from that station on both my HR34 and my HR21 so that I have a back-up recording that I can watch when the problem occurs. The recording from the HR21 never shows the problem.
     
  17. FriscoJohnny

    FriscoJohnny AllStar

    73
    0
    May 6, 2007
    Thanks to all for the feedback.

    My issue certainly comes and goes and does not appear at all related to weather. It happens with live TV and recordings. What I have not done is recorded the same show on my HR34 and on my HR24 to see if the issue pops up on both at the same time. With regard to the video clip that I posted above, on that same day, I did go view the SEC Network on my HR24, and the issue did not present itself for the short amount of time I watched. At the same time, the issue was happening pretty persistently on my HR 34.

    I have a truck rolling out tomorrow morning. We will look at the connectors (on both sides of my wall plates), the splitter in the attic, power inserter, LNB, and the HR34. I also wonder if it has anything to do with proper grounding of the dish. I will report back when done.

    Thanks again.
     
  18. Oct 5, 2014 #218 of 317
    Bajanjack

    Bajanjack Icon

    695
    1
    Oct 22, 2006
    I had the first experience today, on my HR34, while watching my recording of the Giants game on Fox- bad pixelation and frame freezing- I fast forwarded through halftime and strangely the problem went away
     
  19. Oct 6, 2014 #219 of 317
    pappasbike

    pappasbike Godfather

    573
    6
    Sep 19, 2006
    Well now with certain ABC shows this issue is occurring on my 44. Not as bad as the 34 was, the episodes are watchable. But I'm convinced this is a genie issue, not a 34 or 44. Worse on the 34 but still a genie issue. I'm on 8c2. Hopefully something else comes out that doesn't make this worse.
     
  20. Oct 8, 2014 #220 of 317
    Gofastr

    Gofastr Cool Member

    70
    1
    Sep 19, 2006
    It's been a good 10 months now that freezing and pixilation have been occurring. DTV needs to fix this problem already. Is it hardware or is it a software issue. What gives ?


    Sent from my iPad using DBSTalk mobile app
     

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