Freezing/Pixelation issues on your Genie? DATA COLLECTION

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Dec 16, 2013.

  1. Dec 7, 2014 #241 of 317
    GregAmy

    GregAmy AllStar

    72
    0
    Jan 7, 2008
    Freezing/pixellation 8AM EST today watching World Touring Car Championship. Velocity, ch 281.

    Software 93D.

    SENDREPORT 20141207-BDJL.

    Only appeared in the 1/2 hour playback, I have not yet noticed any issues with live TV on that same channel since.
     
  2. Dec 7, 2014 #242 of 317
    JerseyBoy

    JerseyBoy Legend

    179
    2
    Sep 1, 2006
    SENDREPORT 20141207-SHJ6 HR34. Has frozen several times since last night. Nothing recording at the time. Initially just a frozen picture of whatever show was on. If I switch channels just a black screen. I can still get to menus and playback recorded stuff. If I unplug the PI the 775 error will pop up at that time and go away after I plug it back in. To get live TV back I have to reset the HR34. The other DVRs in the house continue to work when the HR34 is frozen.

    PS: the link in the OP to the google form does not work.

    Update: I had been trying to get the live TV back on the HR34 by unplugging the PI for 15 - 20 seconds but that had not help. Doing that and resetting the HR it would work but only for a short period of time before freezing again. After this post yesterday I unplugged the PI for about 4 minutes, I did not reset the HR34. The HR unfroze and has been working OK now for over 24 hours.

    Update 12/23/14: No problems since 12/8 (the update above) till this morning. The HR34-700 froze. All other HRs in the house still working OK. Unplugged the PI for 4 minutes and the HR34 starts working again but froze again within a few minutes. After the 3rd freeze I unplugged the PI and reset the HR34. The HR34 has now been OK for several minutes. Hopefully I will be OK for another few weeks before it happens again and maybe DTV will fix the FW by then.

    Update 12/23/14: After the update above was OK for about 20 minutes then the HR34 froze. This time I did nothing and it unfroze after approx 15 minutes.
     
  3. lacibaci

    lacibaci New Member

    33
    0
    Apr 3, 2008
    HR34. Amazing Race (CBS) totally unwatchable tonight.
     
  4. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,541
    617
    Dec 2, 2010
    Monterey...
    Time? Channel No./location?
    Nature of unwatchable?
     
  5. lacibaci

    lacibaci New Member

    33
    0
    Apr 3, 2008
    I thought it was obvious in this thread. Heavy pixelation/freezing from about 8 to 10. Both, Amazing Race and Hawaii 50. Commercials in between looked OK. Blue Bloods starting at 10 also looks good.
     
  6. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,541
    617
    Dec 2, 2010
    Monterey...
    Your location?
     
  7. lacibaci

    lacibaci New Member

    33
    0
    Apr 3, 2008
    15632
     
  8. lacibaci

    lacibaci New Member

    33
    0
    Apr 3, 2008
    BTW both shows came perfect OTA.
     
  9. lacibaci

    lacibaci New Member

    33
    0
    Apr 3, 2008
    Just received a replacement DVR after calling D. Looks like a refurbished HR34-700 (Same as what I had). Will see how it goes.
     
  10. lacibaci

    lacibaci New Member

    33
    0
    Apr 3, 2008
    A week later and I didn't have a single problem. Must have been some kind of hardware problem as this persisted through bunch of software updates.

    Update 1/4:
    Pixelation is back in exactly the same way.
     
  11. JerseyBoy

    JerseyBoy Legend

    179
    2
    Sep 1, 2006
    Updated my status above. No problem for a little over 2 weeks now it is back again. (more detail in status update above)
     
  12. Jan 5, 2015 #252 of 317
    GregAmy

    GregAmy AllStar

    72
    0
    Jan 7, 2008
    05 Jan 2015, 4:30PM EST recording of NBC Sports HD Channel 220, "The Dakar Rally".

    Freezing/pixellation.

    SENDREPORT 20150105-BVT6

    HR34/700
    0x987
     
  13. Jan 6, 2015 #253 of 317
    lacibaci

    lacibaci New Member

    33
    0
    Apr 3, 2008
    Got a technician come out. He replaced LNB, cable and also DVR. We'll see...
     
  14. Jan 6, 2015 #254 of 317
    GregAmy

    GregAmy AllStar

    72
    0
    Jan 7, 2008
    Again today....

    06 Jan 2015, 4:30PM EST recording of NBC Sports HD Channel 220, "The Dakar Rally".

    Freezing/pixelation.

    SENDREPORT 20150106-SRG6

    HR34/700
    0x987
     
  15. Jan 7, 2015 #255 of 317
    GregAmy

    GregAmy AllStar

    72
    0
    Jan 7, 2008
    And we have a trend...

    20150107-R3FJ.

    Any value in continuing to report these? This rally goes on for two weeks.
     
  16. JerseyBoy

    JerseyBoy Legend

    179
    2
    Sep 1, 2006
    I am still having freezing problems with my HR34. When it freezes the other three HRs (HR2x models) in the house still work OK. Have to power cycle the PI to get the HR34 working again although a couple times I was able to get it unfrozen by using the skip forward button on the remote. On Friday I ran all new cables from the dish to the SWiM16 and from the SWiM16 to the house cables. Was OK till Saturday night and then the HR34 froze again several times and then twice again this morning. Seems to happen when there is a complete scene change. I rebooted and ran diagnostics.
    On the HDMI test I got a 0004 TIMEOUT on the Vendor ID (CEC)
    Sat Tuner Test with SWM all had error (7805). After I power cycled the PI all had 95%
    AV Decoder Test (7805) Fail
    SWM Registration Stability test (7812)


    Saw an earlier post saying that this cannot be a software issue because of the small % of units having a problem. As a firmware engineer with over 30 years of experience I can tell you that is not proof that it is not a SW problem. I have seen SW bugs that only affect a very small number of units. I have even found and fixed a SW bug that was only affecting 1 customer on a product that had over 100000 units shipped and installed.
     
  17. Gofastr

    Gofastr Cool Member

    70
    1
    Sep 19, 2006
    Stay with DTV or back to dreaded cable ?


    Pixilation and freezing issues are driving us crazy. Have a HR 34-700 with C-31 clients.
    Contract is up this week. We've been dealing with these issues for well over a year now. I'm in N. Myrtle Beach area of SC.
    Tech has been out twice and dish is fine , signal is as good as it gets. Genie is about 1 year old was new out of the box then. DTV has said that their aware of these issues, but seem to not be able to correct them.
    DTV wanted to send out a new receiver but had too many hours of recorded shows. So stuck with
    Annoying picture issues.
    Have now caught up and we're ready for something else that will provide a reliable picture.

    What's the answer?
    Go with a replacement HR-34 or HR-44 or jump ship and return to dreaded cable ?
    Ask DTV to throw in some free programming ?

    What can I expect when I call later this week.

    Thanks




    Sent from my iPad using DBSTalk mobile app
     
  18. lacibaci

    lacibaci New Member

    33
    0
    Apr 3, 2008
    I was in the same boat. A technician came out and replaced HR34 with HR44. Everything has been great since.
     
  19. pappasbike

    pappasbike Godfather

    573
    6
    Sep 19, 2006
    When I was going through these issues with my 34 I was hesitant as well to replace my DVR because I had read about so many issues with the 44s. I thought I'd just be getting another set of problems. Eventually a software update was released that seemed to fix my 34. But then of course came the subsequent updates that just triggered the issue again. If you look back at the time period between 34s and 44s there have been a ton of software releases, practically every month for a while. They obviously have had more problems with the genies than any other product. But at least the 44s, mine anyway, seem pretty stable. They've given up on the 34s, no one even installs them anymore. You might get a refurb as a replacement if they haven't trashed them all. But don't accept this, have a record of when you've called in and tell them you're not playing this game, that you want yours replaced with a working device which right now is the 44. If you have the protection plan you shouldn't have an issue getting this done, even if you don't they all know the 34s are toast so you still shouldn't have a problem. That's what I did. On my second call to them about the issue with my 34 I told them my third call would be for a new 44. It's been fine, not as problem free as some of the non genies but a lot better than the 34s.
     
  20. peds48

    peds48 Genius.

    20,073
    1,075
    Jan 10, 2008
    NY
    Oooooohhh that could not be any more further from the truth. Last week I install about 11 HR34s and have 4 left in my truck. 4 more lucky customers to give 34s to.....
     

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