Freezing/Pixelation issues on your Genie? DATA COLLECTION

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Dec 16, 2013.

  1. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    Dec 2, 2010
    Excellent news, and thanks for the update!
  2. Jun 2, 2015 #282 of 317

    bjthadj New Member

    Jul 5, 2007
    For a good few months I had no issue of the sort and I assumed (mistakenly) techs had fixed the problem with a software update. Clearly not. For the past two weeks the pixelation is back with a vengeance. I've only noticed it on the NBC Nightly News and local WMAQ 6PM news...but this is the only NBC programming I record. I've been hesitant to push for the HR-44 replacement because of the large number of saved recordings but I may have to reconsider.
  3. Jun 2, 2015 #283 of 317

    pappasbike Godfather

    Sep 19, 2006
    That was my dilemma also a couple of years ago. A few software updates seemed to fix my 34 but the next update would bring it back. My advice is the same as it has been, especially if you have their protection plan, call in make certain they register your complaint. Tell them if it continues you'll want a replacement. Watch your shows as soon as you can. Call back and say the issue continues and you've been following the reports of this issue for several years now and you want a tech appointment for a replacement. If you get them to send you one it may well be another 34 but if you have someone come out he/she will probably have 44. Don't accept anything else. In my area in Baltimore I've been told by all the DTV guys that are doing installations in my neighborhood that they only have 44s now. That may not be the case everywhere but be firm. I was straight up on my last call in that if this 34 was not replaced by a 44 I would just cancel the account and not look back.
  4. Jun 2, 2015 #284 of 317

    GregAmy AllStar

    Jan 7, 2008
    HR44 was the only thing that fixed mine. Zero probs since.
  5. Jun 2, 2015 #285 of 317

    eileen22 Godfather

    Mar 24, 2006
    Same here, HR34 has been pixelation-free for several weeks, but is back over the past few days. I have only seen it on NBC recordings. Also, my HR34 has been noticeably slower since the last software update.

    Sent from my iPad using DBSTalk mobile app
  6. Jun 3, 2015 #286 of 317

    djmaxwell Cool Member

    Jun 24, 2010
    We've had trouble over the last week with NBC recording as well, although last night it appeared to work. We've also had some issues with Deadliest Catch this season. The first few episodes had intermittent corruption (not weather related, appeared at the top like the NBC shows), but overall the shows were watchable. The NBC shows were a complete loss. I believe on difference this week for NBC, is that we started recording them on both the 34 and our 24.
  7. Jun 9, 2015 #287 of 317

    STEVED21 Godfather

    Feb 6, 2006
    So, starting last week I'm having this problem on my HR34. I try a few resets but it won't stop. It's on recordings, live TV and also my 2 mini's. On Sunday I call for service and a truck roll is scheduled for Friday.

    While I'm at work yesterday, they call the house to discuss the problem. My wife who knows little about the system asks them to call me at work but they don't. I come home and the problem seems to have been fixed.

    Can they fix this through the system? I did not get a software update according to the info screen.
  8. LarryS

    LarryS Legend

    Apr 22, 2002
    With a02 rollout on my hr34 the pixelation problem has returned with a vengence. Search function is still broke it records on national broadcast channels that we can't receive. And the autoplay next episode is still a pita. Maybe time to take a break from direct and try cable with tivo.
  9. Sep 3, 2015 #289 of 317

    cypherx Hall Of Fame

    Aug 27, 2010
    PA - Berks...

    About 20-25 minutes into most recordings at night, there's stutters and pixelation. This is view-able on the HR24-200 via MRV as well. HR44-500 is on the NR.

    Mostly its CBS Big Brother which is interrupted by pixelation and it starts exactly 20 minutes in. No weather events happening. Look at signals when it occurs via a bookmarked shef command and after the HEX to DEC conversion my signal level is usually between 91-94.

    CBS, Palladia, Bravo, MTV, food, AMC are all culprits... maybe becasue those are most watched/recorded.

    New LNB and cable from LNB to ground block was installed a few months ago. Signals remain excellent in the high 90's. I keep forgetting but I want to set a recording on the HR24 and compare it to the recording on the Genie and see if they pixelate at the same time. I'll try that with tonight's airing of Big Brother, since that show always pixelates 20 minutes in.
  10. Sep 4, 2015 #290 of 317

    cypherx Hall Of Fame

    Aug 27, 2010
    PA - Berks...
    Ok I recorded Big Brother last night on my HR24-200 and watched it on the HR44 via MRV. No freezing / stuttering or pixilation issues at all. I'll have to do more testing to make sure, like watch the same recording on the HR44 to make sure, because maybe it was a good night.
  11. Sep 4, 2015 #291 of 317

    lyradd Legend

    Mar 20, 2006
    HR44/500 started having freezing issues a few weeks ago. Most recent was at 11:22 AM PST, Fox News CH 360. An Ortho commercial was playing. Picture froze and I was able to F/F briefly and program continued. About 20 minutes later I went back in the buffer to 11:22 and it froze at the same place. Has also happened on HGTV.
    1 person likes this.
  12. Sep 4, 2015 #292 of 317

    lyradd Legend

    Mar 20, 2006
    Happened again at 7:19 PM PST, HGTV 9/4.
    1 person likes this.
  13. Sep 7, 2015 #293 of 317

    toneman Legend

    Oct 23, 2007
    I get freezing on my HR54-500 on the same local commercial (Elk Grove Auto Mall) when I switch to the other Double Play channel; I don't recall the exact channel the freezing occurred on but I do know it's happened at least three times because I can easily recognize the graphics for that Auto Mall commercial. Had to press rewind and FF to get the picture to go past the commercial.
  14. Sep 9, 2015 #294 of 317

    ThaPhenom Mentor

    Aug 21, 2006
    I was having it on my HR34 intermittently since June. Finally I had enough when it started doing it while watching college football. I called customer service Friday morning and a tech came out to replace it with an HR44 the same day.

    Coincidentally my HR21 was doing the same thing. I had a spare HR22 I wasn't using so I swapped it with the HR21 on Saturday and haven't had any issues...yet.
  15. HDJulie

    HDJulie Icon

    Aug 10, 2008
    We are having lots of pixelation & audio dropouts on the HR44 during the Patriots game tonight.

    Turned on the TV with an HR24 to the same channel. Pixelation on the HR44, none on the HR24.

    This is awful. It happens during commercials too. It pixelates about every 5 minutes. Did a rbr & no help.
  16. Gofastr

    Gofastr Cool Member

    Sep 19, 2006
    I have a Hr 44 Genie whole house which is now my 3 rd. receiver in about 30 months.
    Lately we have had freezing, and Pixilizing occurring on just about all channels.
    So I've contacted DTV and have done RBR with no changes in problem.
    They claim they have no known problems with service.
    Does this sound like its my receiver or is it still on their side as a software issue.
    The weather has been perfectly clear when it freezes.

    Sent from my iPad using DBSTalk mobile app
  17. peds48

    peds48 Genius.

    Jan 10, 2008
    Pixelation is caused mostly by poor cable/connector.
  18. Gofastr

    Gofastr Cool Member

    Sep 19, 2006
    Am I the only one still having freeze frame and pixilation issues on the HR44 Genie whole home setup .its been a real pain of late ! Appreciate any feedback . Thanks .

    Sent from my iPad using DBSTalk mobile app
  19. texasbrit

    texasbrit Well-Known Member

    Aug 9, 2006
    See peds48 post. This is almost certainly a problem with a cable/connector, and/or dish alignment. You need a service call from DirectV.
  20. Gofastr

    Gofastr Cool Member

    Sep 19, 2006
    So we went a week with little to none freezing and pixalization issues ! Tonight while watching local ABC channel World News Tonight the pixalization was the worst its ever been . I have HR44 Genie.
    So why is it that this only occurs every now and then ?I am on the 3 rd. receiver in 2 1/2 years.
    Driving us crazy.

    Sent from my iPad using DBSTalk mobile app

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