Freezing/Pixelation issues on your Genie? DATA COLLECTION

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Dec 16, 2013.

  1. inkahauts

    inkahauts Well-Known Member

    Nov 13, 2006
    I am guessing you may have something else going on...
  2. codespy

    codespy Go Pack Go!!!! DBSTalk Club

    Mar 29, 2006
    We are now getting freezing/pixellating on our HR34 after the last software changes made to the infrastructure on our system. It was working fine for several months, and now it is back again. This sucks. It has to be a bug in the software. Signal strengths strong, no trees and no changes to our setup. Bummer.
  3. mlm1938

    mlm1938 New Member

    Feb 17, 2007
    I have HR44 using 1TB external drive plus 3 clients. I had freezing and pixelating. First visit, changed out the LNB. checked the SWIM. Freezing, pixelating started again next day, took several days but tech finally came out and replaced dish and realigned everything. Confirmed that signal from block to dish was OK. No freezing or pixelating.

    After tech left, about 4 hours later, freezing started again. Same tech came out 2 days later and this time replaced the wiring from the dish all the way to the entry to the house. Still no consistent signal. Finally came inside and checked from the house entrance to the tuner. Wiring was dead (or very intermittant), obviously had been cut or chewed on by squirrels. He did not want to replace that wiring feed from house entrance to box (in wall and up in flat roof area) so hooked up to the SWIM and that was good. So far 4 days later, everything is OK.

    So real message is (if you have HR44) check your wiring at every junction. I think the problem from the beginning was the wiring (and the tech as much as admitted it). So 3 tech visits, everything outside replaced before the wiring from the tuner to the entrance to the house was checked and found to be faulty. Fortunately I have the service plan, so no cost, but the expense must have been out of sight.

    Tech was pretty good, but he did spend a lot of time on the phone with his help desk. I also did not know that the SWIM has a pass through for the feed to the tuner.
  4. ThaPhenom

    ThaPhenom Mentor

    Aug 21, 2006
    This issue is rearing its ugly head again. This time on my HR44.

    Oddly enough, I have an AM21 and the freezing/pixelation does NOT occur if I'm tuned to an AM21 channel.
  5. cypherx

    cypherx Hall Of Fame

    Aug 27, 2010
    PA - Berks...
    We see freezing every single day. Just last night the wife was watching something, I forget what but at one point the whole playback paused for 4 whole seconds and then it resumed. No on screen indicators of the actual pause button getting pushed either. Every day there is something on some channel (any channel really) where the whole audio/video stream pauses anywhere from 1 whole second to 4 seconds long. Usually the pause is around 3 seconds. Its not necessarily "pixelation" its an actual complete stop of audio and video and then a resume. Once in awhile it may jump a second or two when it resumes, but sometimes its just a pause and you don't actually miss anything. It just seems the HR44 is under load at some points where it just can't always keep up or something. Signals always look good. If the cabling was bad or the dish was not aligned, I don't think I would see constant 95% signals.
  6. RxMan1

    RxMan1 Godfather

    Jun 1, 2005
    I am experiencing the same. The pixelation seems to be a regular intervals. Over the weekend it was unwatchable due to the frequency of the pixelating.
    Signals are all in the high 90s and it does not happen on my other receivers.
  7. RxMan1

    RxMan1 Godfather

    Jun 1, 2005
    I did a complete reset everything. Deleted all recordings and all. Still freezing and locking up for 10 seconds or more every 3 to 4 min.
    About ready to put the piece of junk in the garbage and move on.
  8. bearcat250

    bearcat250 Legend

    Feb 19, 2004
    I had a new HR54-700 for about 4-5 weeks which did the same thing. I suspected a bad hard drive. When the tech arrived he told me that he received a message from D with a code that said the same thing. Got it replaced with an HR54-500. Two weeks later and everything OK so far
  9. cypherx

    cypherx Hall Of Fame

    Aug 27, 2010
    PA - Berks...
    I had my HR44-500 swapped out for an HR44-700 and so far the freezing stopped. I suspect the hard drive was bad in the HR44-500.
  10. RxMan1

    RxMan1 Godfather

    Jun 1, 2005
    Thanks for the feedback.
  11. lgb0250

    lgb0250 Legend

    Jan 24, 2010
    Same problem here with my HR44. Lots of pixilation unless I'm tuned to an AM21 channel also!!
  12. Aug 8, 2016 #312 of 317

    clueless Legend

    Dec 6, 2004
    Is this still a widespread problem? I haven't noticed it lately. But the past few days my local NBC affiliate (WSAZ in Huntington WV) has had periodic pixilization/freezing. It is the ONLY local having the problem. I asked a couple of my neighbors that have cable and they haven't seen any issues so I believe the problem is between WSAZ and DirecTV.
  13. Aug 8, 2016 #313 of 317

    Indiana627 Hall Of Fame

    Nov 18, 2005
    My NBC has been having lots of these issues this past weekend during the Olympics. I'm not seeing them OTA so I started a twitter conversation with D* Service last night and then a few other people from around the country joined in saying they're having issues with their NBC too. Maybe it's an NBC issue originating in Rio?
  14. Jungle Jim

    Jungle Jim AllStar

    Mar 9, 2006
    HR34 freezes often on 360 Fox News Channel. Have not noticed it on any other channel. Changing to another channel and then back fixes the issue for a while. Have done menu reset, power off reset, and unplugged for eight hours, but nothing helped.
  15. tylorert

    tylorert Active Member

    Sep 7, 2016
    Im lucky here in Peru Illinois! HR44-200? No issues except minor freezing in DVR Menu and res
  16. tylorert

    tylorert Active Member

    Sep 7, 2016
    Yes, The wiring in my home is from very early comcast. The lines are NOT RG6 to the rooms! Being replaced as we go!
  17. Oct 2, 2016 #317 of 317

    cmylxgo New Member

    Sep 24, 2007
    ‚ÄčI've been having issues since Dec of 2015 and just got the run around with support for 10 months. It took me stating I was going cancel that they decided to send a tech out. As soon as the tech showed up he said I'm not wasting any time and swapping your box for an HR54 because we know those units have problems. They also swapped my C31 clients for C61s.


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