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Freezing/Pixelation issues on your Genie? Here's how you can help

109K views 191 replies 64 participants last post by  Stuart Sweet 
#1 ·
If you're experiencing freezing or pixelation issues on your Genie, post a description here. Also, do a keyword search for SENDREPORT -- this will give you the opportunity to send a report to DIRECTV engineers. I can't guarantee it will help, or that they'll even see the reports, but if you do that and post the report here I'll try to get the attention of the right people.
 
#102 ·
We have been seeing freezing of the picture on live shows on our Mini Genies (Clients) . It started first started a few days ago.
I'd be watching a show on the HR34 Genie in the Great Room and all was fine, the Wife would tell me her picture in the other room kept freezing for 10-15 seconds.
I have not seen a picture freezing event on the Genie only with the clients C31.
 
#104 ·
FWIW, no freezing here in NY. HR34
 
#106 ·
peds48 said:
FWIW, no freezing here in NY. HR34
Interesting because I get freezing on my 34 for practically any recording on channel 4. When I double record the same episode on one of my HR2x receivers, there's no freezing or pixelation on the non-Genie dvrs. I haven't had a clean recording of Revolution since the new season began. We're both on LI so geography shouldn't be that much of an issue.
 
#107 ·
While watching the world Series on Fox on main tv connected to a HR 34 (Genie) @ 10:20PM and a second tv also watching the same program but connected to a C31 client , the picture froze on the client.
The freeze lasts for 10 seconds or so. The software version is OX744, we never had this problem till this latest version of software was applied.
Come on Directv, this shouldn't,t be happening.
Go back to your previous software version. It was working just fine.
 
#109 ·
I'm having all kinds of pixelation/jumpy playback but only on recorded programs and more on my local NBC affiliate (WPMI Mobile). It's been getting worse over the last couple of weeks.

I'm filing a report now, 20131031-2D24. Software version is 0x744, updated 10/22.

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#111 ·
A new kind of freeze-up happened tonight on a playback of a recorded Rachel Maddow on MSNBC. Instead of the usual pixelation, tonight we got a momentary blue screen with the audio continuing with the picture resuming after a few seconds. I never had time to use the remote, but the blue screen repeated several times in the space of ~10 minutes of the show.
 
#112 ·
We've been getting this on a couple of shows lately. A Daily Show recorded Wednesday night was so badly pixelated after about half way through, it was unwatchable. And tonight we were watching an episode of Boardwalk Empire recorded Sunday and it froze up about 2/3 of the way through and wouldn't let you fast forward in further. We then started watching the same episode recorded on an HR24 and it started pixelating at the same place, but didn't freeze and was, more or less, watchable till the end.
 
#114 ·
Pattern has emerged:

Last week I recorded four shows that started around 9PM. All four recordings started pizelating at almost the exact same point in the recording. Could this mean something?
 
#115 ·
I have a case open with DirecTV's case management as I am having problems right now with recordings and live TV except when I skip back on the recording...the freezing will not occur on that recording again. My HR44-700 received a software update that it wasn't supposed to get last night, it received 0x797. Apparently it's still being tested by the engineers and it didn't solve my problems. So for now they are just monitoring.
 
#123 ·
docj said:
Is this being rolled out over some time period? My HR44-500 still has 744
it could take up to 3 weeks.
 
#124 ·
Playing back recordings from NBC4 (NY) on HR24 (0x740) from HR34 (0x744) results in frequent breakup, pixellation, A-B looping.
Sent report 20131109-2A43. Has happened on other channels as well, but haven't kept careful notes.

The HR34 is in a temporary location due to a remodeling project, so we rarely watch the TV it's attached to, but we will make a point of watching a recording with known issues directly from the Genie.
 
#125 ·
Finished watching this week's recordings of all the same shows that pixelated last week. For me, at least, it looks like this software update might have done the trick -- none of the six (6) recordings contained any pixelation. Will continue to monitor and report.


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