Freezing/Pixelation issues on your Genie? Here's how you can help

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Sep 4, 2013.

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  1. Nov 9, 2013 #121 of 192
    docj

    docj New Member

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    0
    Oct 21, 2013
    Is this being rolled out over some time period? My HR44-500 still has 744
     
  2. Nov 9, 2013 #122 of 192
    bpratt

    bpratt Godfather

    664
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    Nov 24, 2005
    Salt Lake...
    Yes, they just started the 797 rollout less than a week ago.
     
  3. Nov 9, 2013 #123 of 192
    peds48

    peds48 Genius.

    20,073
    1,075
    Jan 10, 2008
    NY
    it could take up to 3 weeks.
     
  4. Nov 9, 2013 #124 of 192
    OnTheRidge

    OnTheRidge Cool Member

    21
    2
    Jan 10, 2009
    Playing back recordings from NBC4 (NY) on HR24 (0x740) from HR34 (0x744) results in frequent breakup, pixellation, A-B looping.
    Sent report 20131109-2A43. Has happened on other channels as well, but haven't kept careful notes.

    The HR34 is in a temporary location due to a remodeling project, so we rarely watch the TV it's attached to, but we will make a point of watching a recording with known issues directly from the Genie.
     
  5. kram

    kram Godfather

    690
    17
    Sep 3, 2006
    Finished watching this week's recordings of all the same shows that pixelated last week. For me, at least, it looks like this software update might have done the trick -- none of the six (6) recordings contained any pixelation. Will continue to monitor and report.


    Sent from my iPhone using DBSTalk
     
  6. Tom Servo

    Tom Servo Icon

    979
    13
    Mar 7, 2007
    Hope they roll out something for the HR34 as well, then. After about a week of smooth sailing after I sent the diagnostics report, it began looping and pixelating real bad during my local NBC newscast recording this evening.

    Sent from my A700 using DBSTalk mobile app
     
  7. AZ_Engineer

    AZ_Engineer Mentor

    40
    0
    Nov 14, 2007
    This weekend I started having a freezing video problem. It happened on Pro Football this afternoon and again on the Amazing Race that played tonight. The manifestation for me is the picture freezes but audio continues. With amazing race it froze at 7:13 and I could get the cursor to skip forward to the 15 min increments but it would keep jumping back to the frozen video section. I was watching live so I switched to watching the recording and it froze at the same spot and behaved the same way. Also if you leave it playing with the frozen video the audio continues. If you try to FF or skip it returns the the frozen video frame and starts the audio at that point again. I am running the disk diagnostic tests now so I can't share SW version.

    No pixelation issues for me and the frozen video screen never unfreezed (at least when left for about 30 min). the audio kept playing.

    I read on a DTV forum that there are issues with NBC but I think mine were CBS.
     
  8. Jason Whiddon

    Jason Whiddon Hall Of Fame

    2,322
    31
    Aug 17, 2006
    My genie has been fine since Sept when it was installed, but Im starting to see this one recordings from 2 weeks ago. HBO Boardwalk empire was BAD, but just skipping forward would make it OK until is started pixellating and freeze again. Also had it show up on live tv Saturday with ESPN. ESPN started getting real herky jerky, change channel, then change back its OK. I sure hope this new FW helps out, Ive not gotten it yet.
     
  9. docj

    docj New Member

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    Oct 21, 2013
    Quite a few people here (including me) have mentioned that Boardwalk Empire show of two weeks ago. It would be really interesting to know what about a particular episode of a specific show can make it more prone to these problems than other shows or even other episodes of the same show.
     
  10. Tom Servo

    Tom Servo Icon

    979
    13
    Mar 7, 2007
    It's has been my experience that the most likely time for this issue to occur, at least for me, is during scenes with a lot of movement... Like graphical transitions between news stores or noisy video segments.

    And also NBC. Almost never on other channels...
     
  11. VaJim

    VaJim Godfather

    733
    23
    Jul 26, 2006
    Virginia...
    We tried this (above) for awhile and it seem to fix the pix problem. Then took the record from the hr-21 and now the problem is back. Anyone experience this., Genie has 799
     
  12. Tom Servo

    Tom Servo Icon

    979
    13
    Mar 7, 2007
    Sigh. Now in addition to pixelated, jumpy segments, as of tonight I'm getting frozen images on both DVR and live content. Only way around it is to change channels on live or fast forward way beyond on recorded content.
     
  13. Tom Servo

    Tom Servo Icon

    979
    13
    Mar 7, 2007
    Sigh. Now in addition to pixelated, jumpy segments, as of tonight I'm getting frozen images on both DVR and live content. Only way around it is to change channels on live or fast forward way beyond on recorded content.
     
  14. jefte1

    jefte1 Cool Member

    90
    1
    Feb 10, 2010
    South Carolina
    I have a hr34 I have had it for about 1.5 months now at first my local news on NBC was fine, but here lately when I go to play ti back it pixilates here and there thru out the program. this is the only program to do this and we watch alot of recorded TV..
     
  15. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,541
    617
    Dec 2, 2010
    Monterey...
    Where are you located? (I have read a lot of posts that indicate NBC in particular, in some local markets, are prone to this.)
     
  16. Tom Servo

    Tom Servo Icon

    979
    13
    Mar 7, 2007
    I'm in the Mobile-Pensacola market. My NBC affiliate is WPMI ("Local 15") and they also happen to have a horrible audio problem they can't seem to fix. Everything sounds like it's AM radio. Really good AM radio, but still not like the other channels. It's that way on OTA and cable as well.

    I can't figure out what NBC affiliates might be doing to cause this. Each station's setup is usually pretty unique from the brand of transmitter to the subchannels they carry.
     
  17. jefte1

    jefte1 Cool Member

    90
    1
    Feb 10, 2010
    South Carolina
    I am from the greenville, SC area the local station is wyff. this is the only time it pixalates.and it only happens on playback as far as I can tell , of course i hardly ever watch it live. Hopefully they will fix the problem soon.
     
  18. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,541
    617
    Dec 2, 2010
    Monterey...
    My guess- and hopefully not just a WAG- is that there are encoding incompatiblities when the local redoes the national feed. Hopefully someone else from your area will chime in.
     
  19. AWAX1978

    AWAX1978 Cool Member

    25
    0
    Nov 23, 2007
    Had the same problem of random freezing on both live and DVR programs. I put up up with a handful of reboots, but near the end, it started to reboot itself. DTV scheduled a tech but I reset it once more and it wouldn't work but gave me an error code 14-220. I called them back and gave them the code and they sent me a replacement HR34. Yes I lost a ton of recordings but I have to praise DTV for always providing me with great service in resolving these type of issues (IMO).

    Sent from my SM-N900T using DBSTalk mobile app
     
  20. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    10,768
    1,558
    May 17, 2010
    USA
    My HR34-700 froze twice early this morning while watching live TV. This has been a problem since my Genie received 0x744. Time for a service call.
     
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