I don't think a service call will do any good, the problem is with the Genie and 0x0744 or 0x0797 or 0x0799. I had several problems watching recordings from last night on my HR44-500. One major freeze was right at the start of Almost Human and about 1 minute of the start would not play. I had a backup recording on my HR21-700, and that played without problems. DirecTV has a serious basic function problem with the current firmware levels of the Genie. My wife and I have about had it with the Genie and I'm now wondering if two HR24s would be a better option. Or maybe a class action suit against DirecTV to get out of my current contract. By the way, the Boardwalk Empire that recorded on 10/27 that was commented about earlier in this thread was unwatchable on my HR44 and played without problems on my HR21.