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Freezing/Pixelation issues on your Genie? Here's how you can help

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Sep 4, 2013.

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  1. bpratt

    bpratt Godfather

    650
    6
    Nov 24, 2005
    Salt Lake...
    I don't think a service call will do any good, the problem is with the Genie and 0x0744 or 0x0797 or 0x0799. I had several problems watching recordings from last night on my HR44-500. One major freeze was right at the start of Almost Human and about 1 minute of the start would not play. I had a backup recording on my HR21-700, and that played without problems.

    DirecTV has a serious basic function problem with the current firmware levels of the Genie. My wife and I have about had it with the Genie and I'm now wondering if two HR24s would be a better option. Or maybe a class action suit against DirecTV to get out of my current contract.

    By the way, the Boardwalk Empire that recorded on 10/27 that was commented about earlier in this thread was unwatchable on my HR44 and played without problems on my HR21.
     
  2. dean P

    dean P Cool Member

    15
    0
    Aug 19, 2006
    I have had Directv for about three years now. My HR34 was occasionally acting up with freezes with 744. I now have 799 and it is much worse! If I have to replace my DVR I will be very upset. I have a few, almost completed, seasons of shows that I was saving for later viewing, all of which will be lost with a receiver change. If it wasn't for Sunday Ticket I would seriously be considering going back to Dish. At least with Dish I could be using an external drive married to my account rather than the idiotic way Directv does it being married to a buggy receiver. They really need to pull their heads out and at least follow Dish's lead on this one feature at least. I don't really care what their reasoning is because it is faulty reasoning. If Dish can do it so can they. If I do lose all these recordings there will be only Sunday Ticket keeping me here. When Directv loses the exclusivity I'll be gone, unless they change that policy.
     
  3. Kevin L

    Kevin L AllStar

    97
    4
    Nov 16, 2005
    Southwest...
    I have a TiVo Roamio Pro (6-tuner) with Comcast basic cable that I use to backup all the network shows I record on the HR44-500. Since many of them are unwatchable on the HR44, we use the TiVo to watch them. Unfortunately, there are a lot of non-network shows I record on the HR44 and they freezing is awful. Fox News Channel freezes a lot. I hope this gets fixed soon.

    Kevin
     
  4. bpratt

    bpratt Godfather

    650
    6
    Nov 24, 2005
    Salt Lake...
    So why keep DirecTV if your TiVo Roamio works well with Comcast? Are you having any problems with your TiVo?
     
  5. Getteau

    Getteau Icon

    862
    10
    Dec 19, 2007
    Houston
    HR44-500
    firmware 0x797
    report 20131120-126E

    Got the 797 firmware this morning at 2:35AM and I just started noticing freezing and pixelation as I was watching TV tonight. The screen is frozen black as I send this report. The pixelation started right after the box gave me a message along the lines of loss of Signal on sat in 1 and then a couple of seconds later it gave me the same message for sat 2. The black screen went away when I hit the channel up. I was watching The Big Bang Theory on Chanel 26 in Houston when the screen froze black.

    Also posting to the issues thread.
     
  6. Getteau

    Getteau Icon

    862
    10
    Dec 19, 2007
    Houston
    HR44-500
    firmware 0x797
    report 20131121-1309

    Black screen happened again tonight. The screen is frozen black as I send this report. I got the message about loss of Signal on sat in 2 and then it went blank. The black screen went away when I hit the channel up. I was watching Fox Business on channel 359 when it occurred. Posted to the issues thread as well.

    Edit to add
    It happened again and while I was on the frozen black screen, I went to the signal meter. I didn't stay long, but it looked like I was losing signal on the odd transponders on 101 for at least tuner 1, 2 and 5. I went to my HR24 in another room that is on the same leg of my SWM-16 and the signal for 101 on tuners 1 and 2 were in the 97's to 100's. So it looks like this release is knocking out the tuners somehow.
     
  7. Kevin L

    Kevin L AllStar

    97
    4
    Nov 16, 2005
    Southwest...
    I really like the programming and PQ with DirecTV. I've been a sub for ten years or so, and have gone through my share of receivers, including HDVR2s, MS Ultimate TVs, three HR10-250s at $900 a piece, three HR20s, and now the HR44-500. I'm a Premier subscriber and have always had all the movie channels. The HR44 is the first receiver that drives me crazy. I've had it since May or June (ordered from Solid Signal) and gradually retired my three HR20s (two owned, one leased) and now use only the HR44 without any clients. The features are great; it's the freezing problem that is maddening. Plus, on Fox News Channel (360) the time doesn't sync. Most of the time the bar displays about 5 minutes slow (show starts 5 mins early) whether using the buffer or recorded viewing. On the recorded shows, it starts 5 mins into the show. On Wednesday night, it was off by a half hour.

    About three years ago, Comcast called to say they could upgrade my cable internet to Ultra for free if I added basic cable for $2 per month. I didn't use the cable at first, but then bought a TiVo Premier 2-tuner and used it to supplement the six tuners from the three HR20s, and as backup in case sat went out. When the TiVo Roamio with 6 tuners came out, I swapped out the Premier. I still only get basic cable (basically the major networks) and don't intend to add more. Where the TiVo and Comcast are supposed to be backup to the HR44, for major networks the TiVo is now the primary until DTV fixes this freezing issue.

    In some respects I like the TiVo Roamio (it's much faster) over the HR44, and it works as advertised.

    Kevin
     
  8. jborchel

    jborchel Legend

    187
    0
    Oct 7, 2005
    I'm having same problems. I have 0x799. About a month ago I had a bunch of disk errors show on the screen after resetting. Got up to over 600 errors that were corrected according to the screen. So when the freezing continued to happen over the last month and it seemed like I had to unplug the thing to get it to unfreeze. Direct is sending me a replacement HR34. After reading this thread I'm not sure it will fix things and I am going to loose a lot of recordings.
     
  9. jrangel

    jrangel New Member

    19
    0
    Nov 25, 2012
    I'm having the same problems. I have 0x797. This morning is the worst. The HR44 was locked up. It did not record any of the Saturday morning shows. It has been freezing on live tv. I have not seen the pixilation. I just had to do the red button reset as it did not respond to remote. It just booted up and looks like it happened last night. I have only had this a month as it was a replacement for the HR34 that was acting up.
     
  10. ilovfriday

    ilovfriday New Member

    12
    0
    Feb 11, 2005
    This has regrettably caused me to decide to leave DirecTV, this problem has been happening for several months with no acknowledgment from DirecTV. During this time I have been trying to figure out where else I can get TV from (options are Dish, Comcast and U-Verse) but each has their own issues and I finally decided that I am going to be a cord-cutter; 90% of the stuff I watch can be had OTA or from Hulu/Amazon/Itunes. I have had to resort to those options as most of my shows are not watchable so the ineptness of DirecTV showed me I am paying way to much for their service.

    I know many friends and family members experiencing this issue who are fed up; most I recommended so some of their angst is directed at me. I am not sure I will ever be able to suggest people sign up for DirecTV again. I wish everyone well; I hope they get this issue fixed soon for the rest of you guys.
     
  11. bpratt

    bpratt Godfather

    650
    6
    Nov 24, 2005
    Salt Lake...
    Did you figure out a way to get out of your 2 year contract without having to pay DirecTV a lot of money to leave?
     
  12. ilovfriday

    ilovfriday New Member

    12
    0
    Feb 11, 2005
    I am out of contract thankfully (or will be in January)...
     
  13. kram

    kram Godfather

    663
    10
    Sep 3, 2006
    Have not had any pixelation/freeze issues since getting 797. That said, however, what's really driving me crazy is all recordings start late. I use the start "on time" setting, but every recording starts about 45 seconds to one minute late. I also have to rewind all recordings because they all start playing after the recorded start time.


    Sent from my iPhone using DBSTalk
     
  14. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,397
    585
    Dec 2, 2010
    Winters,...
    This on every single show, network or cable entity?
    So hitting RW before starting works? (I see few shows that I don't FF through the first minute or two.)
     
  15. drehrlich

    drehrlich New Member

    15
    0
    Feb 26, 2007
    Just got off the phone for my third round with DirecTV. They are still saying that others are not reporting this problem. Given what has been posted here I find that hard to believe. Latest send report is 20131127-3A0E, software is 0x744.

    -- Dan
     
  16. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,397
    585
    Dec 2, 2010
    Winters,...
    They being CSR's on the frontlines, so to speak. Even though it's somewhat widely reported here, I bet the over all number of complaints or reports to DIRECTV is on the small side. CSRs don't get told of every issue.

    I have a strong sense that this is being worked on and will be less and less a problem. And, Welcome to DBSTalk!
     
  17. drehrlich

    drehrlich New Member

    15
    0
    Feb 26, 2007
    How many times does one need to call before you get to speak to the next level of support. It is very frustrating having to go through the same script every time with the same result. One of the reasons I picked DTV over Dish because they are supposed to have better customer service. To date, that has not been apparent to me.
     
  18. damondlt

    damondlt New Member

    5,455
    233
    Feb 27, 2006
    Newfoundland...
    My Hr34 has none of the issues stated above. Guess I'm lucky.

    Sent from my PantechP8010 using DBSTalk mobile app
     
  19. bpratt

    bpratt Godfather

    650
    6
    Nov 24, 2005
    Salt Lake...
    When I first got my new HR44-500 about 3 months ago, I recorded 1 show and then attached an external 2 TB drive. When I started watching the recordings on the external drive I had lots of freezing problems. Many of the freezes were right at the start of a show. The freeze would last 20 to 30 seconds and I would lose that part of the show. As time went on, I had fewer and fewer freezes until now, I haven't seen one for a couple of weeks.

    I know the DVR does not format a new drive, so the formatting has to take place when additional sectors are required for the recording. After a drive has been used for a while and many recordings have been deleted, there are an abundance of formatted free sectors available. I'm just wondering if the freezing problems with the Genie might have something to do with the way they get sectors when there are no formatted sectors available.
     
  20. Dec 1, 2013 #160 of 192
    kram

    kram Godfather

    663
    10
    Sep 3, 2006
    Well, looks like I spoke too soon. Watched a couple of recordings yesterday and had two freezes. One of them occurred just as the recording started.
     
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