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Friend needs hardware refund help

Discussion in 'DIRECTV General Discussion' started by laramr, Feb 8, 2009.

  1. laramr

    laramr Mentor

    40
    1
    Oct 20, 2005
    A young guy I know had to terminate his service. His box got lost during return shipment but it did eventually get to DirecTV. His last statement shows a $249 credit balance, but he can't get CSR to refund his money on the closed account. Who does he need to call? His parents have tried e-mails to CS VP but no response. Any ideas?
     
  2. Shades228

    Shades228 DaBears

    6,081
    46
    Mar 18, 2008
    If the account is disconnected he will be refunded automatically in 6-8 weeks. If it goes past that time frame then he can call in. It has to be 6-8 weeks after the last activity on the account. Hence if the refund just hit his account he has to wait.
     
  3. TaylorJ

    TaylorJ AllStar

    89
    0
    Nov 3, 2007
    when accountts are disconnected, credits are refunded 6-8 wks after last transaction on acct. When did the credit apply for the returned receiver
     
  4. TaylorJ

    TaylorJ AllStar

    89
    0
    Nov 3, 2007
    sorry posted the same info. started typing post b/4 other response was posted. gotta pay attention : )
     

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