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Friend needs hardware refund help

Discussion in 'DIRECTV General Discussion' started by laramr, Feb 8, 2009.

  1. laramr

    laramr Mentor

    Oct 20, 2005
    A young guy I know had to terminate his service. His box got lost during return shipment but it did eventually get to DirecTV. His last statement shows a $249 credit balance, but he can't get CSR to refund his money on the closed account. Who does he need to call? His parents have tried e-mails to CS VP but no response. Any ideas?
  2. Shades228

    Shades228 DaBears

    Mar 18, 2008
    If the account is disconnected he will be refunded automatically in 6-8 weeks. If it goes past that time frame then he can call in. It has to be 6-8 weeks after the last activity on the account. Hence if the refund just hit his account he has to wait.
  3. TaylorJ

    TaylorJ AllStar

    Nov 3, 2007
    when accountts are disconnected, credits are refunded 6-8 wks after last transaction on acct. When did the credit apply for the returned receiver
  4. TaylorJ

    TaylorJ AllStar

    Nov 3, 2007
    sorry posted the same info. started typing post b/4 other response was posted. gotta pay attention : )

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