What is going wrong? 1. I have a 2-3 year old Seagate FreeAgent GoFlex 1T USB hard drive. Because it's USB-powered, I bought a new powered USB hub. Problem: When I connect the hub/hard drive to the Hopper 1, I'm told it needs to be formatted. I do that. After formatting, A) It doesn't appear as a Source; B) When I attempt to transfer a recording to it, I'm told a USB device is not connected; C) External Hard Drive doesn't appear under Menu (New UI, if it makes a difference). I have a second Hopper 1 and the problem is the same. Dish Support could not get it working. 2. I bought a new Western Digital My Book 2T powered USB hard drive. Cable has a tag saying, "USB 3.0 compatible with USB 2.0." Problem: When I connect the hard dive to the Hopper 1, the problem is the same as above. Dish Support could not get it working. First Tier 1 Support, then Tier 2 Support, give up and tell me that I must use a USB 2.0 hard drive (They both simply read me the list of specs). Can anyone offer some advice or help?