Very frustrated with D*'s level of support for service issues. Last night, my area experienced some very bad storms and we lost our signal. We anticipated that it would return after the storm but it hasn't. I have reset all my receivers and went through all the troubleshooting steps to no avail. Since our internet is also down, I believe we may have experienced a lightning strike near our home which has damaged lines. I called Directv customer service this morning to request a service call (I pay extra for the Protection Plan) and was told that the EARLIEST a Tech could arrived would be Monday night, August 10th.....ALMOST 4 days from now. I expressed my dissatisfaction with this timeframe and was basically told "sorry, nothing we can do". I escalated to a "supervisor" but received the same response. I asked why D* didn't prioritize their service calls (i.e., reserving slots for emergencies or after hours issue) but was told it all gets lumped in together. As I stated, my internet is also affected by this and my internet provider will be at my house LATER today, no problem. But it will take Directv almost 4 days to come out? Unbelievable. I also contacted my local cable provider (Charter) as well as Dish Network, and they both indicated they could come TODAY and install a whole new system if I should choose to do so. Yet, again Directv can't be here earlier than Monday. I have been a Directv customer since 2003 and love my service. I pay almost $150 per month for my service (more during football season as I am a Sunday Ticket subscriber), and consider myself a "premium" customer as I have 5 receivers (including an HD DVR), the Starz pak, HD Extra Pak, etc. I find it hard to believe that "emergencies" (i.e., no service at all) isn't considered a priority and that a service call cannot be scheduled within 24 (or even 48) hours. Most service providers certainly do better than this. I have a service contract with my HVAC service provider (which I'd say is comparable to D*'s "Protection Plan") and if I lose heating/cooling, they'll come out same day and fix it. I have further escalated this issue to Ellen Filipiak at the Office of the President but I don't hold out much hope. Just venting I guess, but it's frustrating to deal with this especially facing a weekend without service.