I get the vast majority of my HD programming off of the 61.5 bird (because I already had that dish up so that my wife could get French programming). When FSN South went live I immediately noticed I wasn't getting it. On 4/7 I sent a message to Dish through the website explaining my problem (which I correctly guessed that FSN South isn't on 61.5) but after 5 days I had received no reply. On 4/12 I sent an e-mail to ceo@echostar and voila in 3 hours I had a reply with an offer to put up a dish to "see" 129 at no charge. Flash forward to yesterday at 10:45 EDT... The installer arrives, fiddles around outside my house for a few minutes and then starts a series a BS stories on why I can't get FSN South. 1st BS story -- "I don't need a dish to look at 129 since all of the HD programming already comes through 61.5" I already knew this was bogus but I showed him that FSN South HD wasn't in my guide. He then calls "HQ". 2nd BS story -- "FSN South HD isn't being offered at this time" I informed him that the Dish website said other wise" another phone call to "HQ" 3rd BS story -- "FSN South isn't available in Knoxville, TN" I then showed him that FSN South is available in SD on 420 so that doesn't make sense. 4th BS story (the most outrageous) -- "I should put up a OTA antenna" (I already have a big honking one on my roof) at this point I was amazed but I did ask how would this help to pick up a satellite. I got no answer 5th BS story (the real truth)-- "I don't have a DP-44 switch to hook up a Dish 1000 etc..." After 20 minutes of this BS I finally had a plausible answer. As I went to print out my e-mail offer of the a dish to see 129 and the Dish announcement of FSN South HD the guy just left. Now completely Pi$$ed Off I start a series of phone calls and e-mails to dish at 11:30 EDT. Finally at 7:00 PM EDT I get a call from Dish HQ in Colorado. I'm told that I'm certainly entitled to receive FSN South HD and that my dish to see 129 WILL BE installed on 4/17. I'm going to guess my e-mail yesterday afternoon with a promise to re-examine my programming options finally did the trick. The lady that called my was very courteous and ensured me that she had chewed out the local "HQ" for not having a clue. I guess I will find out tomorrow if people in Colorado can take care of incompetence in Knoxville.