GB SF Game Blacked Out Yesterday in Boston Area

Discussion in 'DIRECTV Programming' started by stik6873, Oct 5, 2015.

  1. raott

    raott Hall Of Fame

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    Oh, I don't know. If there is adequate communication between the front line CSRs to whatever department controls the blackouts, seems like a couple of interns could be monitoring this type of stuff. Ie - hey we've had 10 calls from Jacksonville that our blackout is wrong, intern Smith, go look at what is being shown locally.

    My guess is the communication is the issue.


     
  2. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Easy? Yes.

    As James P. Hogan wrote, the easy way to get rid of the cat's fleas is to throw the cat into the fire. Yet it doesn't really solve the problem...

    Peace,
    Tom
     
  3. yosoyellobo

    yosoyellobo Icon

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    Throw the cat into a furnace. That should solve you problem.
     
  4. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    You're right. Communication (and training--another form of communication) could solve this. If one person calls in, the CSR could be enabled to trigger a check within the control center.

    My guess is this problem is rare enough that DIRECTV lost it in the shuffle of other training.

    Peace,
    Tom
     
  5. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    It is never quite as simple as it seems.
     
  6. texasbrit

    texasbrit Well-Known Member

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    True, mea culpa, , but they are not going to watch every affiliate to see if they are actually broadcasting what they said they would. Or monitor when it changes.
     
    1 person likes this.
  7. Ken984

    Ken984 Active Member

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    Bossier...
    They need to come up with a way to get someone to verify on the broadcasters end. The local affiliate needs to sign off on their plans at least 48 hrs in advance. Then DirecTV would know what was going on in each local market. There also needs to be some small group of dedicated techs on DirecTV's end to handle issues when they crop up. I had to suffer thru the overtime of the Cleveland-Baltimore game yesterday and miss almost the entire first quarter of the Patriots-Cowboys game. Why? No idea, the early local game on CBS as St Louis at Green Bay. When that ended they went to the Cleveland game at about 3:10. At 3:25 they SHOULD have switched to the Patriots-Cowboys but they left secondary early game on until the bitter end.

    That is not what they are supposed to do. DirecTV had no clue they had done this and blacked out the Patriots-Cowboys like they are required to do. Now, who do I complain to? DirecTV sold me Sunday Ticket with the promise of every snap of every game, but they did not deliver. I blame the local(KSLA), but getting anyone there who cares about what the viewers think is a joke. I have tried to talk to them in the past and basically what the head engineer was saying was that I was stupid for paying for tv and I should be happy with whatever they provide. DirecTV has the direct numbers to the station control rooms and they need to be able to take care of this sort of thing. You cannot charge me $350 a season and promise me every snap and then say its up to me to make the local follow the rules.
     
  8. trh

    trh This Space for Sale

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    An interesting article about DIRECTV's LA broadcast center. You'd think with 350 DIRECTV people running ST and people monitoring all the HD (and SD) channels, they'd know if the wrong game was being aired.

    http://forums.solidsignal.com/showthread.php/1911-Hands-on-at-the-DIRECTV-Los-Angeles-Broadcast-Center-%28LABC%29

    DIRECTV has a number you can call for closed captioning problems (I guess required by law), but why can't they have something similar for premium sports packages? The front-line CSRs know very little. I had one tell me last year that a hockey game was blacked-out because the game hadn't sold out (for those that don't follow hockey, not selling out a stadium has never been a reason to blackout a hockey game).
     
  9. AngryManMLS

    AngryManMLS Well-Known Member

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    To be fair DirecTV did after a few minutes into the game open the Pats/Cowboys Sunday Ticket channel up for everyone for the rest of the 1st quarter. Trust me I was very frustrated until I flipped over to the ST channel randomly and suddenly was able to watch it on there while the pathetic game in OT was going on.
     
  10. bill buckner

    bill buckner Cool Member

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    There is no excuse, Directv should be in contact with the networks(CBS & FOX) and know exactly what they are going to do. The Dallas/Pats game should have been open from the beginning. They have been doing this way too long for this to keep happening.
     
  11. Ken984

    Ken984 Active Member

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    Bossier...
    I checked in over and over it never opened up for me. And even so, every snap of every game is the wording. I did not get every snap of every game. They need to develop a plan to address this. This happened to me last season on the local Fox station as well. These local affiliates are the problem, but DirecTV needs to be proactive making sure the affiliate is following the rules. There needs to be some kind of financial penalty for the affiliates if they don't do what they are supposed to do. That is the only way they will ever take it seriously.
     
  12. texasbrit

    texasbrit Well-Known Member

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    I doubt the affiliates have any sort of contract with DirectV, their agreements will be with the networks/NFL. And DirecTv isn't going to employ people just to watch the signals from the affiliates to make sure they follow the rules.
     
  13. Ken984

    Ken984 Active Member

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    Bossier...
    No they do not have a contract with DirecTV. But they do pay the NFL through the main network CBS or FOX and the NFL definitely has rules in place for who can see what where. The affiliate has to declare the game they will show and then DirecTV has to blackout or allow the games accordingly. If the affiliate doesn't do things the right way then DirecTV is left to try and fix it. That would be fine if DirecTV could have someone watching every local in every market as the late games start. That is a lot of burden on them. It would be a lot simpler for the locals to have a direct line and be required to call and say hey we are staying on an early game switch it over. Or even easier follow the protocol and switch to the late game when they are supposed to.
     
  14. blackhawkzone

    blackhawkzone Godfather

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    from what a representative of cbs4 here in indy posted, the local affilates have no decision as to whether to stay with the early game or not once it went into overtime.

    It was a network decision to keep everybody with the overtime last sunday, expect for the markets of the 4 teams playing. It was CBS itself that decided that so in theory they should have communicated that with directtv.

    The affilates mostly choose by tuesday what games they are showing on Sunday but they can switch at the last minute.

    lot of folks without directtv were pissed that they missed the first quarter of the broncos/raiders game.
     
  15. Ken984

    Ken984 Active Member

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    Bossier...
    If that is true that is a STUPID thing to do. If CBS decided that they should easily be able to tell DirecTV before they make a lot of paying ST customers mad. DirecTV needs to talk to the NFL and have the NFL tell CBS and FOX they cannot do that without alerting DirecTV. $2+ billion should get DirecTV some love from the NFL.
     
  16. ladannen

    ladannen Legend

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    I can't believe that is accurate for this reason:
    I live in the Madison, WI DMA. Madison is not the "home team" of any NFL team, yet our local CBS or FOX affiliate will always show every Packers games in their entirety. If they are the late game, they will cut out of the early game to switch, and if they are the early game, will wait until the end no matter the score or who is playing the late game.
     
  17. blackhawkzone

    blackhawkzone Godfather

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    madison is in the packers tv market arent they? (secondary) . They arent in the bears or vikings. based on your post you have to be in the packers tv market.

    this is from their facebook page:

    CBS4 Indy Hi Lisa. Due to NFL broadcast rules, CBS Sports was not able to switch over to the Broncos game until the conclusion of the early games.
     
  18. ladannen

    ladannen Legend

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    I've always been under the impression that secondary markets only factor in for blackout purposes.
    But no, Madison is not a secondary market for the Packers (or any other NFL team).

    Edit: I guess Madison probably is designated an "unofficial" secondary market, but not subject to NFL broadcast rules.
    https://en.wikipedia.org/wiki/National_Football_League_television_blackout_policies#.22Unofficial.22_and_.22temporary.22_secondary_markets

    But since Indy is a clear primary market for an NFL team (although maybe a secondary market for the Bengals?) the local station may be correct in their statement.
     
  19. AngryManMLS

    AngryManMLS Well-Known Member

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    The thing tho is that many markets including mine got moved over to "bonus coverage" of the Ravens/Browns game in between the early and late game. And even then I would have to imagine for markets that are stuck on "bonus coverage" going into OT it does take time for unblacking out the Sunday Ticket channel to cycle through the system. It took several minutes into the Pats game before the ST channel opened up for me but some others never got it opened. To me I blame CBS for keeping us stuck on the pointless OT game. CBS is the ones who decided to keep the OT game on instead of switching the "out of market" Pats/Cowboys (and Broncos/Raiders as well) feed over to those respected games.
     
  20. Ken984

    Ken984 Active Member

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    Bossier...
    I agree with you Angryman. My local did the same thing, bonus coverage of the Browns Ravens. The Bonus coverage should and has ALWAYS ended at kickoff of the late game. At least up until last season. And if that is the new "rule" then DirecTV should be allowed to automatically open the channel to everyone until those early games are over. We should not have to wait until someone notices it, calls it in and then it cycles thru the system. It should be automatic. We are paying a premium price for a premium product. If the locals are able to hold us hostage until they deem us worthy of seeing the late game then they should pay part of my ST fee.
    :bang
     

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