Genie, 0x0744/0x746 - Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Oct 8, 2013.

  1. Oct 22, 2013 #61 of 121
    maddy

    maddy New Member

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    Hi Lax Guy,
    Thanks for the welcome.
    The install happened yesterday @ 11AM central and I have reset my receiver about 6 times since then. I continue to get the same error with You Tube. I am able to go into the app, it is just when i try to view the videos there, that the system throws the error. BTW, i did confirm that web videos was enabled in the settings menu.
    When you said over time it may fix itself, are you referring to the same symptom that i explained above? Is this a common occurrence as, being able to get into you tube but not play a video?
     
  2. Oct 22, 2013 #62 of 121
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Sorry, can't answer for usual occurrences, as rarely do Youtube on big screen. But perhaps it needs a day or so with no restarts....

    You have OK download speeds?
     
  3. Oct 22, 2013 #63 of 121
    maddy

    maddy New Member

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    yeah. I am measuring 16-18Mbps on a hard wired network. On Demand HD movies work without issues.
     
  4. Oct 22, 2013 #64 of 121
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    You're several times the minimum required. It still just may be a matter of time.
     
  5. Oct 23, 2013 #65 of 121
    sangs

    sangs AllStar

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    My HR44 had been working flawlessly until yesterday. Received this new update at 4:17 am on 10/22 and twice yesterday it rebooted spontaneously - once while watching in the afternoon and the second time during a recording of SHIELD last night. Literally, it was flawless until this. Sigh.
     
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  6. Oct 23, 2013 #66 of 121
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    One or two reboots following an update may be inconvenient and annoying, but those alone don't mean you will for sure see more problems. Good luck!
     
  7. Oct 23, 2013 #67 of 121
    rmmccann

    rmmccann AllStar

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    I had this problem on 740. It hadn't bothered me for a while. Two nights ago my Genie (34) was updated to 744 and the following night I had this problem again. Really weird (and annoying) bug, but at least a quick pause/play fixes.
     
  8. Oct 23, 2013 #68 of 121
    Jason Whiddon

    Jason Whiddon Hall Of Fame

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    Ive just been doing two menu resets after a SW update to flush the data. Nice to start from scratch, same reason I reboot my phone after an app update.
     
  9. Oct 23, 2013 #69 of 121
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    A good practice, but overkill for some. I reboot my phone several times a week, as I shut it down completely several nights a week, when it is near full charge at bed time.
     
  10. Oct 23, 2013 #70 of 121
    AndrewSi

    AndrewSi Cool Member

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    So following up on my problem with disconnecting mini-Genie's, it seems like the suggestion to go with hardwired Ethernet rather than the DECA may be a good one - no new disconnects in the last 48 hours or so. Fingers crossed.
     
  11. Oct 23, 2013 #71 of 121
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Good news! Keep the DECA/CCK kit in case you change your whole configuration, though.
     
  12. Oct 23, 2013 #72 of 121
    inkahauts

    inkahauts Well-Known Member

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    I had a HR44/700 receiver installed and updated with the 0x744 FW version. Followed the double reset workaround. Everything seems to be working fine including Pandora and on demand movies. But You tube app is causing problems. Everytime i click on teh app and try to view a video, i keep getting the "Cannot connect to the internet error". Any thoughts on resolution?
    while on live tv press the dash key. Does it say internet connected?
     
  13. Oct 24, 2013 #73 of 121
    JohnBoy

    JohnBoy New Member

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    I just noticed that movie trailers play fine on my HR-44 but on my clients the trailers dont play but just get the grey light screen.
     
  14. Oct 25, 2013 #74 of 121
    richall01

    richall01 Godfather

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    Went to look at History and found that there was a software download Wed night. Show 0x744... on the more info screen. Looks like it fix the "cannot connect to Internet" problem. Also channel 125 The Screening Room is now in HD 1080p.
     
  15. Oct 26, 2013 #75 of 121
    RoyGBiv

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    I've had my HR44 for a week. I am still getting used to it because it is a little different and quirky compared to the HR2x's I'm used to, but there is one problem which is very annoying. I am unsure if it is related to the latest software or a problem others have encountered prior.

    I record games on NHL CenterIce. It is very common that the broadcast doesn't begin exactly when it is supposed to. It might start 20 or 30 seconds later. For the HR2x's this was not an issue. They would start playing the recording, and the program might take a few seconds to appear on the screen but no problems with playback.

    With the HR44 I get an error message "all or part of this program did not record" and then it skips to the end of the recording. If I am starting a game for example an hour in, it will take me to that point in the recording where I can readily see the score. There is no way to start at the beginning of the program. If I stop it and choose start over, the same thing happens. If I choose resume, it will go back to the end of the recording.

    I have gotten into the habit of playing a recording as the game is to start, and when the picture appears, I press pause. Then I exit, and when I go back to the recording later and choose resume, it will start at the beginning where I paused it.

    Has anyone else had issues like this with any of the sports progamming? and if so, how did you get it fixed?

    SMK
     
  16. Oct 27, 2013 #76 of 121
    inkahauts

    inkahauts Well-Known Member

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    That is weird. And shouldn't happen. Do you record the games in the 799s or do you'use the RSN channel numbers?
     
  17. Oct 27, 2013 #77 of 121
    RoyGBiv

    RoyGBiv Icon

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    I record them in the 700's. I know people have suggested in the past using the RSN, and I will try that, but I've had issues in the past with missed recordings that way. I will give it a try, though, and I am also considering setting these up as manual recordings.

    Interestingly, I tried this last night. If I record a game on the HR44 but watch it on one of the HR20's, it plays normally.

    SMK
     
  18. Oct 28, 2013 #78 of 121
    inkahauts

    inkahauts Well-Known Member

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    Well it's a bug of some sort.

    Curious what teams do you record. I may have a better suggestion for you to grab games.
     
  19. Oct 29, 2013 #79 of 121
    Justin23

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    My GenieGo can't see my HR-34 recordings since the 0x744 download. I also have an HR-22 and I can see those recordings.


    Sent from my iPad using DBSTalk mobile app
     
  20. Oct 29, 2013 #80 of 121
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    I'm still experiencing multiple freeze ups when watching live TV since my HR34-700 received 0x0744. Happened on Sunday while I was watching the Giants game. During the commercial break I tried to use TV Apps to check my local weather. Receiver froze and I had to do a reset, causing me to miss a series of plays. Happened again this morning while I was watching the NFL Network. Went to the Guide to see what was on another channel and the receiver froze, causing me to do a reset. After the receiver reset I called DirecTV (second time regarding this issue). I explained the situation to the rep. She asked me to go to Info & Test. When I attempted to do so the receiver froze again, causing me to do a second reset. Wound up doing a SENDREPORT and was told if this happens again they will be scheduling a service call.
     

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