1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Genie, 0x0797/0x799, Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Nov 7, 2013.

  1. Nov 30, 2013 #81 of 117
    Strog

    Strog Mentor

    42
    2
    Dec 20, 2011
    Just FYI... Since my C31s got upgraded to 0x734 my issues are resolved, no more freezing or grey screens, everything works great. It's been about 10 days since I got the new firmware on the clients.
     
  2. Nov 30, 2013 #82 of 117
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,365
    580
    Dec 2, 2010
    Winters,...
    Excellent! Thanks for posting.
     
  3. Nov 30, 2013 #83 of 117
    acostapimps

    acostapimps Hall Of Famer

    1,866
    50
    Nov 5, 2011
    Illinois
    Until they decide to update again :)

    Sent from my SAMSUNG-SGH-I317 using DBSTalk mobile app
     
  4. Dec 1, 2013 #84 of 117
    mrphil

    mrphil Cool Member

    55
    0
    Dec 11, 2011
    0x797 HR44/500
    Report #: 20131130-1BD9

    This may not be a new issue with this release, but observe when manually switching to a channel not in your favorites list, then going to another channel included in the favorites list, pressing [Prev] (to go to last channel) does not return to the previous non-favorites-list channel, but one previously tuned to that i-s in favorites. Changing your guide list to either all subscribed to all channels does not exhibit this issue.
     
  5. Dec 1, 2013 #85 of 117
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,365
    580
    Dec 2, 2010
    Winters,...
    It's not new, and it's not clear that this is even an issue. Some feel it's intended and desired behavior.
     
  6. Dec 1, 2013 #86 of 117
    mrphil

    mrphil Cool Member

    55
    0
    Dec 11, 2011
    I corrected my post from 'last channel' to the proper name of the button on the remote....'Prev'. I also have had an HR24/500 for over 3 years and it never has nor does it exhibit the reported issue.
     
  7. Dec 1, 2013 #87 of 117
    aldiesel

    aldiesel Mentor

    52
    0
    Oct 27, 2006
    Have had the update for a while and now have had my fourth recording from four different channels freeze on the video but keep playing the audio. After a restart from the menu, one of the recordings started to play but the others did not. Just for information, I could not fast forward or 30 second skip past the frozen part of the recording.
     
  8. Dec 1, 2013 #88 of 117
    plutodc

    plutodc Cool Member

    15
    0
    Sep 24, 2007
    just started having issues with this release of the software my box would not give me any guide info or show my recordings... i downgraded by accident did not know they put the old version back out and lost most of my recordings and have to reset everything up i had setup to record!
     
  9. Dec 2, 2013 #89 of 117
    inkahauts

    inkahauts Well-Known Member

    22,661
    1,102
    Nov 13, 2006
    I have never seen the prev button take you to a channel that isn't in the currently used favorites list. How odd....
     
  10. Dec 2, 2013 #90 of 117
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,365
    580
    Dec 2, 2010
    Winters,...
    Sorry to hear this.
    What steps did you take before the disaster occurred?
     
  11. Dec 3, 2013 #91 of 117
    bondoo0

    bondoo0 Cool Member

    16
    0
    Apr 16, 2012
    Having a weird problem with whole home since I got this update. When watching a recorded show on one of the other receivers (either HR24 or H25), the show will stop (picture and sound freeze). I can then hit stop, and restart the program, and it will work fine for some period of time (sometimes 5 minutes, sometimes 25 minutes). This is corrected by rebooting the HR-34, which lasts for a few days, then I have to reboot the HR-34 again. I have also noticed that when I reboot, I get the errors found screen on boot, and it says it found 15 errors, and seems to only ever show 9 corrected, but continues to boot, so I guess it could be a hard drive issue, but just seems to have started after the software update.
     
  12. Dec 4, 2013 #92 of 117
    aldiesel

    aldiesel Mentor

    52
    0
    Oct 27, 2006
    Happened on two more recordings and live TV. I restarted the receiver and the recordings had an hour on the bar but could not skip past the first ten seconds. The video was frozen but the audio kept going. Same thing happened on a channel that we were watching live. It froze and continued to buffer but you could not rewind. Audio kept playing but video frozen. Checked all 5 tuners on all sat's after the menu restart nad all were in the 90's.
     
  13. Dec 4, 2013 #93 of 117
    usnret

    usnret Icon

    603
    2
    Jan 16, 2009
    HR34-700. Received the 799 update this am (Dec 4th). The receiver just "froze up" and would not respond to
    remote or front panel (I was watching Fox live att). Had to do a red button reset.
     
  14. Dec 4, 2013 #94 of 117
    RoyGBiv

    RoyGBiv Icon

    692
    6
    Jul 24, 2007
    I am using an HR44 with an AM21 for locals. I can get both Providence and Boston locals. I only had the HR44 for two weeks before getting the current software, so I am uncertain if this is only with the current software or also with the previous, but I have had issues with watching either of the NBC stations or FOX stations OTA (either being Providence or Boston). If tuned to those channels after somewhere between 45 and 60 minutes the video and audio disappear. The screen turns black. If I press info the channel info appears on top, and the time bar on the bottom. I can rewind and go forward, but no picture or sound re appears. Changing channels and returning to the affected channel will restore picture and sound. I have not recorded anything yet on these channels to see if there is a problem recording, but I suspect there will be. I will try that this weekend.

    SMK
     
  15. Dec 6, 2013 #95 of 117
    fyrfyter

    fyrfyter Cool Member

    14
    0
    Nov 24, 2006
    Cincinnati
    I have a ton of issues, and well, DirecTv has been less than responsive. 4 times this week, the HR34 has tried to update to latest software, and each morning I have to do an rbr to get my system responsive again. Such a pain in the butt. So I guess I am in a catch 22. Good News, I can't get the software update. Bad news, I can't get the software update. Tech Support is clueless. Told me they are open 24 hours. Funny, the phone message when I call the 800 number says otherwise. Who do I talk to, to get this matter fixed?
     
  16. Dec 6, 2013 #96 of 117
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,365
    580
    Dec 2, 2010
    Winters,...
    Well, you can start here. Thousands of calls and time on the phone have been obviated by fixes found here.

    So, we need details. When did it try to update? What was the message, if any? What does History show? What is the version you do have?
     
  17. Dec 7, 2013 #97 of 117
    RoyGBiv

    RoyGBiv Icon

    692
    6
    Jul 24, 2007
    I have reset the receiver several times, and this morning I redid antenna setup. The good news is that the FOX stations now seem to be OK. Unfortunately, the NBC stations still suddenly just go blank. Interestingly, I just noticed that even though there is no picture or sound, the subtitles will keep working normally.

    SMK
     
  18. Dec 7, 2013 #98 of 117
    gully_foyle

    gully_foyle Hall Of Fame

    1,301
    5
    Jan 18, 2007
    Los Angeles
    I note that in some recent update my Samsung D-model plasma is now able to get 1080p HDMI signals from an HR34, just as it used to from an HR21.
     
  19. Dec 8, 2013 #99 of 117
    usnret

    usnret Icon

    603
    2
    Jan 16, 2009
    This AM I turned on my HR34 (that received the new update Dec, 4th) and there was no sound or picture. I could see the
    guide and recordings, but nothing else. Tried changing channels to no avail. Turned it off and on several times to no avail.
    Checked my HR24 and HR22 and had everything. Did a menue reset and the audio and video worked. Second problem
    that I have had since the new update (see my Dec 4th entry). Have had hardly any problems with the 34 since Feb., 2011
    and wondering if the thing is starting to go south on me...
     
  20. Dec 8, 2013 #100 of 117
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,365
    580
    Dec 2, 2010
    Winters,...
    A few hiccups after an update doesn't indicate much at all. But always good to keep an eye on things.

    - If you do not hit return/enter as the cursor nears the edge, the formatting is done automatically. Hitting return bollixes it up.
     

Share This Page