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Genie 0x07E5, Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Jan 23, 2014.

  1. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006
    This is the official Issues and Discussion thread for all Genie DVRs.

    HR34 & HR44 All manufacturers

    Release notes: http://www.dbstalk.com/topic/210250-genie-0x07e5/

    We ask that you keep polite and focused within this thread, and post as much detail as possible. If your receiver is set up for network issue reporting, please post the key generated by the receiver.

    Being part of the DBSTalk community means working together to help each other document issues and come up with solutions. While everyone gets upset from time to time, this is not the appropriate place for vents or rants. All off-topic posts and discussion will be deleted.

  2. codespy

    codespy So much for the 2017 season!! <Crying> DBSTalk Club

    Mar 29, 2006
    While this is a significant improvement compared to x0740 and x079E, I have sporadic pixelation/video freeze on WHDVR from other HR24-100's on my SWiM-32 setup when I play programs from my HR34.

    One smaller issue I have seen is remote/receiver response has slower response time navigating through the menu's than in the past. I have had x07E5 for several days now and did the double RBR to flush everything out already.

    I stress again, this release should be a significant improvement for HR34 Genie users like me.

    Sent from my iPad using DBSTalk
    2 people like this.
  3. Ed Campbell

    Ed Campbell Hall Of Fame

    Feb 17, 2006
    Last update had me using "Native On" for the first time ever. Switching between SD and HD channels had picture pulsing on and off when I used "Off". And just about as slow as "On".

    Rec'd new version yesterday and just tried returning to "Off" - not worth it. Time spent with Samsung so-called SMART TV handling the adjustments takes just as long with some new artifacts/distortions during adjustment.

    Prior to last 2 versions, never had this happen. And, not so incidentally, the use of "On" is not bothering me at all.

    Sent from my iPad using DBSTalk
  4. aldiesel

    aldiesel Mentor

    Oct 27, 2006
    After the update all channels were black and no audio. I had to do a menu reset to get the channels back. I lost some recordings because I did not get home in time to se the issue and correct it. Hopefully, this update will correct the freezing issues.
  5. samthegam

    samthegam Cool Member

    Dec 11, 2011
    Have been trying to force download the update since yesterday but I keep getting unable to download software error - I think the RID is verified before the update happens because it seems to be taking a lot longer for the unable to download error to appear
  6. peds48

    peds48 Genius.

    Jan 10, 2008
    If your receiver is not authorized to get an update it won't get it. however, at the very least it should be getting the same copy. Also keep in mind that some updates for some receivers are not on the stream 24/7
  7. aldiesel

    aldiesel Mentor

    Oct 27, 2006
    Trick play is freezing during rewind, fast forward, and thirty second skip for about ten seconds. After that, both audio and video pick up normally.
  8. Feb 1, 2014 #8 of 93

    kram Godfather

    Sep 3, 2006
    Still haven't gotten this release in Denver. How long does it usually take for a national roll-out to complete? Anyone else in Denver metro get it yet?

    Sent from my iPhone using DBSTalk
  9. Feb 1, 2014 #9 of 93

    kikkenit2 Icon

    Oct 25, 2006
    My hr34 says 0x7e5. A search didn't find this thread. Isn't 0x07E5 a typo?
    Genie is still messed up.
  10. peds48

    peds48 Genius.

    Jan 10, 2008
    it can take a couple of weeks
  11. inkahauts

    inkahauts Well-Known Member

    Nov 13, 2006
    Can you expand on still messed up?
  12. kikkenit2

    kikkenit2 Icon

    Oct 25, 2006
    There are a couple of threads going that cover it, but I can't quote or copy and paste here lately (ie 11?).
    When coming out of playing a recorded show the live video is corrupted. Not every time, but sometimes.
    And when playing a recording the audio is fine, but the video freezes. Again just sometimes. The mods
    here started a report to directv thread about the first problem. It may be a heat problem so I quit stacking
    a dvr on top of the genie. Hard not to stack when you have 8 boxes on 1 tv. Genie internal temp said 120 degrees.

    That was normal when I had seven hr20's. Now I have seven hr24's and they are much cooler and faster.
    Haven't really paid attention to normal internal temps since all hardware got upgraded. Just noticed several
    users are having exact same problem. Recently my windows 7 home got corrupted and had to restore. Ever
    since then this website doesn't work right either. What's up with that? Avsforum.com works fine. That's my
    main 2 hangouts on the internet.

    Ever since I could share playlists with all 8 dvr's I set up most of my series links on hr24's and reserve hr34 for
    last minute/one time recordings and use genie 100% for playback. The video problems started a few weeks ago
    and the new firmware didn't fix it.
  13. itzme

    itzme Hall Of Fame

    Jan 17, 2008

    Skip to Tick feature has a confusing 3-4 second lag that prevents the user from comprehending where the tracking actually is, compared to where the tracking display bar is. This issue has existed in the past 3 or so upgrades.

    The call waiting ghost calls persist, displaying sporadic Caller Unavailible.displays that interrupt both TV watching and any interaction the user might be having with the Genie or the remote. Reproducible ever time the phone line is in use.

    Audio delay of about 3 seconds when using Pip or Doubleplay and switching to a buffered tuner.
  14. RoyGBiv

    RoyGBiv Icon

    Jul 24, 2007
    I got this update a few days ago. I am using the AM21 with an HR44 and still have the issues people have previously reported. Watching some OTA stations, the picture and audio disappear when the program changes. You have to change channels up or down to get it to come back on.

    Now, though, I have an even worse problem. At least in the past you could record something even o n those channels and expect to get the full recording. Now, and so far it seems only on the two FOX stations I get, a minute or two into a recording the recording will stop. It shows the orange bar as a full recording, but you can't go by this point. There is no "delete/don't delete" message, but the recording can't be accessed and deleting is the only option. This happens with every recording. Luckily, I have an HR20 in the same room, and I use that for all recordings on FOX.

  15. Phil T

    Phil T Well-Known Member DBSTalk Club

    Mar 25, 2002
    I received this push Monday night on my new HR44. I lost Pandora and You Tube and the shows you might like listings. I did a menu reset this morning but still the same. Internet connection shows fine along with TV Apps.
  16. itzme

    itzme Hall Of Fame

    Jan 17, 2008
    If you've already waited 36-48 hours, then what you need to try is TWO resets within a 30 minute period. That flushes the Guide and more. Then you need to wait another 36-48 hours to get back to normal. You can expect to lose many of your posters and some other data during that period, but your Scheduled Recording should work the whole time.
    1 person likes this.
  17. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    May 17, 2010
    My HR44-200 received 0x7e5 thirty six hours ago. My DirecTV/Genie Recommends, TV Shows, and Movies are still reloading. YouTube, Pandora, Sports, and Allow Web Videos are still missing. Looks like I'm doing a double reset tomorrow morning. :mad:
  18. SoCalWJS

    SoCalWJS New Member

    Jan 7, 2013
    This software was pushed to me on the 4th (HR 34-700) and I didn't notice it and no significant problems since then.

    This morning if I hit pause, it completely freezes up on the channel - FF, REW, play - nothing works. I have to change channels to get it to work, then come back. We pause live TV all the time, so this will be a PIA until resolved. I'll try a menu reset in a bit, then an RBR later if that doesn't work.

    Strange - anybody else getting anything similar?
  19. Phil T

    Phil T Well-Known Member DBSTalk Club

    Mar 25, 2002
    I did the double reset yesterday and this morning everything is back to normal in less the 24 hours. It was strange that after 36 hours after the push things were still missing. So far no other issues.
  20. mcampers

    mcampers New Member

    Oct 14, 2007
    Received this on the 4th; HR44/700. I am getting constant freezing since the update (like every five minutes) which then goes to blank screen on live TV; hitting previous channel will restore picture, but clears the buffer. I have checked signal strength, and all is good. Numerous 771-signal loss on sat 1/2 errors, that clear after a couple seconds. All cables are tight and in good shape. I had zero issues before this update.

    Recordings playback pixelated, freezing occasionally, but nowhere near as bad as the live tv issues. Have tried numerous resets, ( both guide, and RBR) ran all smart tests, all internal hard drive tests, etc. and all passed. Forced reinstall of software (I think anyway, I reset and input 02468, and it went through the updating process). No calls to support yet, but will on Monday if it doesn't improve, because it virtually unwatchable right now.

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