Genie 0x0863, Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Scott Kocourek, May 6, 2014.

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  1. May 29, 2014 #81 of 125
    DJ Lon

    DJ Lon Legend

    Nov 3, 2005
    Phoenix, AZ
    FYI my HR34 received 0.86a overnight.

    Haven't noticed anything unusual...yet.
  2. May 29, 2014 #82 of 125
    DJ Lon

    DJ Lon Legend

    Nov 3, 2005
    Phoenix, AZ
    I thought it was just me. This happens on My HR34 as well as my other 3 HR24s.

    The worst garbled channels are my local PBS (doesn't matter what show), local Fox (on "Cosmos" it's almost impossible to read the captions) and HBO.

    Now that I've got 0.86a on the Genie I'll have to see if this has been addressed.
  3. May 30, 2014 #83 of 125

    inkahauts Well-Known Member

    Nov 13, 2006
    Have you tried just doing a reset?
  4. May 31, 2014 #84 of 125

    MattWarner Legend

    Feb 11, 2007
    Several threads about this, but I wanted to make sure it was mentioned here.

    Since DirecTV turned on the ability to "look back" in a program (the arrows in the guide), my Genie has been deleting programs that have this feature without prompt or confirmation.

    Reproducible example: Find a program in the guide that has the look back arrow. Hit record. Wait 10-15 seconds, then go to the list and select that program to play. If you STOP or EXIT playing that program (even if you haven't attempted to look back), it will immediately delete, even if the program is still recording. It will just be gone.

    Others are reporting that is also happens with pre-recorded programs that have the look back arrow enabled. (Record a program, watch it tomorrow... if you exit the recorded program during playback, it will be auto deleted without confirmation).

    So, if you select a program that has the look back feature enabled, you must watch it in one sitting. If you stop or exit the recording, it will disappear.

    HR44/500 with 0x863.
  5. May 31, 2014 #85 of 125

    coolman302003 2014 NBA CHAMPIONS!

    Jun 2, 2008
    HR44-700 (0x863)

    Report All: 20140531-14A6

    Genie was completely locked up, no response from front panel buttons or remote. Receiver was in standby, had to perform a RBR to fix the issue. Checked client and it was a black screen, would not respond and could not access Menu, GUI. Report sent after RBR.
  6. May 31, 2014 #86 of 125

    Brian58239 New Member

    May 31, 2014
    Exactly what I came here looking for to see if it was a common issue. Thanks. Extremely annoying....

    Does anyone know exactly how the "look back" feature works? Is it randomly assigned channels to tuners not in use? The same for everyone? Tied to your Genie Reccomends lists? Obviously it shows the look back when you happen to start watching a show you have already recorded, but it seems random other times.

    Another annoying thing is that after a red button receiver restart, it seems the receiver will not transfer the signal to your display for a low-def channel or recording. Not sure if that is just my TV or not, but I think it is the HD-DVR

    I have an HR34 by the way.
  7. May 31, 2014 #87 of 125

    jimmie57 Hall Of Fame

    Jun 26, 2010
    Texas City, TX
    Look at this thread. it might have your answers.
  8. May 31, 2014 #88 of 125

    peds48 Genius.

    Jan 10, 2008
    The look back works by streaming the shows from the internet. it has nothing to do with Genie Recommends
  9. May 31, 2014 #89 of 125

    Brian58239 New Member

    May 31, 2014
  10. May 31, 2014 #90 of 125

    peds48 Genius.

    Jan 10, 2008
    Well, this was not a feature, more like a "benefit" since all you were doing was tuning to a already used tuner. the new feature lets go back regardless if it was being watch as long as the DVR is connected to the internet
  11. Jun 1, 2014 #91 of 125
    Tom Servo

    Tom Servo Icon

    Mar 7, 2007
    Posting this info here so they know this is happening to more folks…

    I'm also experiencing the issue with certain programs being deleted after stopping/ending playback, if the shows came from a channel that supports the new "start from the beginning" feature. It's a known issue at this point and there's at least one other long thread about it, but I was asked to post the report ID here just in case.

    Report ID: 20140530-26CB
    Box: HR34/700
    Software: 0x863
    Updated: Tue 5/20 3:25am
  12. Jun 1, 2014 #92 of 125

    tward392 New Member

    Jun 1, 2014
    Just had a program auto delete itself after I hit exit as well.

    Box: HR44/500
    Software: 0x863
    Updated: Thu, 5/22 3:15 am.

    This is going to suck if it keeps happening. Would at least be better if you could undelete things....
  13. Jun 1, 2014 #93 of 125

    damondlt New Member

    Feb 27, 2006
    Directv is here right now, He swapped my HR24 out that died last night , and he tested the New receiver out, and Bang it deleted his recording.
    Nice !

    HR 24 and 34 both have not been fixed Nationally as of Yet.

    He forced download on all receivers, and same versions were found.
    Trying to get, an HR44 swap.
  14. Jun 1, 2014 #94 of 125

    BubblePuppy Good night dear Smoke... love you & "got your butt

    Nov 3, 2006
    Pity that the solution was only available last night in a two hour window. It should be the national release, not just available for those in the know. I missed it and now have to wait for the NR sometime in the future.
    1 person likes this.
  15. Jun 1, 2014 #95 of 125

    osu1ne New Member

    Jun 24, 2009
    I am also experiencing cc issues with the new 0.x863 software release. Salem last week on WGN had news cast on closed caption but audio was correct. Also special charcaters and misspelled words on cc. We use cc because a lot of shows dialogue is hard to hear or understand.
  16. Jun 1, 2014 #96 of 125

    dpeters11 Hall Of Fame

    May 30, 2007
    That sounds like an issue with the channel. The box doesn't generate the closed captioning.

    Sent from my Z10 using DBSTalk mobile app
  17. Jun 2, 2014 #97 of 125

    Justin23 Hall Of Fame

    Jan 10, 2008
    I've had a few instances where I paused a recorded show, then hit Stop and my HR34 deleted the show.

    Also noticed some issues with On demand internet connectivity.

    Sent from my iPhone using DBSTalk
  18. Jun 2, 2014 #98 of 125

    acostapimps Hall Of Famer

    Nov 5, 2011
    Same problem with auto delete like everybody else when you press Exit on playlist recordings, they need to fix this asap.

    Report All: 20140602-48BB
    Box: HR44-700
    Software: 0x863
  19. Jun 2, 2014 #99 of 125

    MysteryMan Well-Known Member DBSTalk Club

    May 17, 2010
    Since 0x863 was downloaded on my HR44-200 I have experienced sporadic instances of audio/video failure (black screen with no sound). Audio/video will return but with red pixelation and red horizontal lines. While this is happening receiver will not respond to remote or front panel commands. Happens with live TV but not with recordings. Receiver temperature averages at 108 degrees. System Test revealed nothing. I tried swapping the HDMI cable and bypassing my AVR but issue persists. When it happened yesterday I did a SENDREPORT: 20140601-2833 and called DirecTV. We tried resetting the receiver and performed a Advanced System Test. Everything passed. They wanted to send a replacement receiver but I insisted on a Service Call. Tech visit is scheduled for tomorrow.
  20. Jun 2, 2014 #100 of 125

    rmmccann AllStar

    Apr 16, 2012
    ND, USA
    Unfortunately I haven't been home much the last several days to try it - I was going to reset it that night but was waiting for a program to finish recording and then forgot about it. I will check it tonight and see if it's still behaving badly.

    Of note, I had done a double reset about a week ago after very, very slow response time from my HR34.
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