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Genie 2 problems + review...

Discussion in 'DIRECTV General Discussion' started by saleen351, Sep 14, 2017.

  1. Sep 4, 2018 #101 of 111
    saleen351

    saleen351 Godfather

    499
    2
    Mar 28, 2006
    Another update. Boxes lose connection on avg 5 times a day. Sometimes when you hit pause, the screen saver kicks on but it's playing and you can hear the audio. Sometimes it will un-pause itself after only a few minutes. Many times when you hit list, it locks itself but continues to play in the little window, you just have to wait it out for 5 minute and then the box crashes and restarts. Many times when you try and do sometime it gives up and restarts on its own. The DVR list will suddenly erase shows but they they come back once you restart the box. The box is slow! So slow!

    I'm waiting for either an apple tv sale or my contract expiring, which ever comes first.
     
  2. Sep 4, 2018 #102 of 111
    jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    Your system has some severe problems for sure. I think it needs a tech to come replace all of those clients and the G2 as you call it. This is just ridiculous. No way I would put up with that.
     
  3. Sep 4, 2018 #103 of 111
    Rich

    Rich DBSTalk Club DBSTalk Club

    31,412
    988
    Feb 22, 2007
    Piscataway, NJ
    If you're serious about an Apple TV, there are two versions a 32GB and a 64GB. Normal folk do not need the 64GB box. You might find a sale around Black Friday.

    Jimmie
    is right, you should get a guy out from D*. We had to put up with similar nonsense in 2006-7 with the advent of the HRs but what you are going thru is not worth the money you're paying for it. In fact, if you are not getting any reductions in your bill I'd think you should look at getting something for all the trouble you've had. I get my bill reduced rather dramatically each year.

    Rich
     
  4. Sep 4, 2018 #104 of 111
    saleen351

    saleen351 Godfather

    499
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    Mar 28, 2006
    This is what my night typically looks like... It will play like this for 5 minutes, then either fix itself or crash, which sucks when watching live tv... IMG_0666.JPG
     
  5. Sep 6, 2018 #105 of 111
    inkahauts

    inkahauts Well-Known Member

    24,154
    1,322
    Nov 13, 2006
    There is something wrong with your system. I’d guess the wiring or hardware. Either way you need a proper service call. I can’t believe you are putting up with that... that is NOT normal.
     
    Rich likes this.
  6. Sep 7, 2018 #106 of 111
    P Smith

    P Smith Mr. FixAnything

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    Jul 25, 2002
    W.Mdtrn Sea
    the thread name become misleading … no "review" is here as such :(
     
  7. vinhmen

    vinhmen Cool Member

    48
    16
    Feb 22, 2007
    I bit the bullet and upgraded to the HS17 with 4k and regular client last week. It was obvious my HR24 was on its death bed. Really really nervous though after reading all the terrible reviews and complaints on the interwebz about the HS17. Not to mention the new GUI. I was even expecting the installer to no-show based on the complaints about service post-ATT!

    I thought long and hard about going with an HR54, but since a 4k client is required either way I decided to roll with the latest technology.

    Guess what - my fears appear to have been completely unfounded. Tech arrived on time. Installation went flawlessly except having to wait a bit for the 4k channels to activate (about an hour). The clients are super fast, at least in comparison to the deathbed HR24. 4k looks fabulous. No issues so far with video and audio dropouts. Even the new GUI is nowhere as bad as people have made it out to be. Still early but so far so good.

    Now is likely the right time to upgrade after the initial bugs and issues have been worked out.

    Both clients are wired by the way - avoiding wireless may be one reason my experience has been positive.
     
    bmcleod, Rich and jimmie57 like this.
  8. horace clark

    horace clark New Member

    19
    0
    Nov 22, 2007
    Good to hear. Are both clients c61k? I’m about to upgrade from HR44/HR24 to HS17/C61K/C61K.
     
  9. HoTat2

    HoTat2 Hall Of Fame

    7,599
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    Nov 16, 2005
    Los...
    Nah ... don't think so ...

    Right at the beginning the poster said the install was a "4K and a regular client" ...

    Still good to hear the installation went well and the experience good so far.

    Though it is still early ....

    Sent from my LG-H932 using Tapatalk
     
  10. RAD

    RAD Well-Known Member

    16,542
    150
    Aug 5, 2002
    Dripping...
    I have a HS17-500, two C61K's, two C41W's and a C61W and not seeing the issues of dropping connections, video showing in a small window or slow box. The only thing that I normally run into is the mobile DVR stuff when it needs to remotely connect to the HS17, and that's been better lately also.
     
  11. vinhmen

    vinhmen Cool Member

    48
    16
    Feb 22, 2007
    No, one is the non 4k client. I think c41?
     

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