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Genie and CCK Question

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by fiendz666, Mar 6, 2013.

  1. Mar 6, 2013 #1 of 14
    fiendz666

    fiendz666 AllStar

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    Oct 6, 2006
    I did a search for CCK and the posts I read didn't really give a clear answer.

    I just called Directv and was able to get the Genie. They are also sending me a CCK.

    I informed the rep that I already have whole home active through DECA which was installed during my HD upgrade a couple of years ago. And she told me I still required the CCK.

    Is that a true statement? I thought if I already had whole home active I would just connect the Genie to my existing setup without additional hardware.

    Any help with this is appreciated
     
  2. Mar 6, 2013 #2 of 14
    RAD

    RAD Well-Known Member

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    Dripping...
    Does your current setup have access to the internet (not sure press the - key on the remote and it will tell you if internet is connected). If it is then you're all set, if not you can use the CCK, or just plug an ethernet cable into the HR34's jack, to get connected.
     
  3. Mar 6, 2013 #3 of 14
    fiendz666

    fiendz666 AllStar

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    Oct 6, 2006
    Yes. My HR22 and HR24 are both connected to the internet.

    The rep insisted that I still needed the CCK even though I told her that I have whole home and that my receivers are connected to the internet.
     
  4. Mar 6, 2013 #4 of 14
    RAD

    RAD Well-Known Member

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    Dripping...
    Then you're set, just put the CCK in the closet.

    Are you replacing one of your existing HR2X's with the HR34? If not unless you have a SWiM16 you're going to be short one SWiM channel.
     
  5. Mar 6, 2013 #5 of 14
    fiendz666

    fiendz666 AllStar

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    Oct 6, 2006
    I am replacing an H24. After the install, I will have an HR22, HR24, and HR34.

    I was thinking I didn't need the CCK but wanted confirmation.

    Thanks for your help with this! :biggthump
     
  6. Mar 6, 2013 #6 of 14
    RAD

    RAD Well-Known Member

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    Dripping...
    You do understand that unless you have a SWiM16 you're one SWiM tuner channel short in your configuration. The HR34 had 5, each HR2X has two so that's a total of 9 tuners, a SWiM8 supports only 8 tuners.
     
  7. Mar 6, 2013 #7 of 14
    dnelms

    dnelms Legend

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    Nov 20, 2006
    I had the same problem and did not need the CCK. However they wanted to charge me $99 for the kit. I finally got the credit back on my acount sicne it was not needed. If you paid for it, better go ahead and start calling. It took me a total of 95 minutes, 5 CSR's and 2 days of phone calls to get the credit applied.
     
  8. Mar 6, 2013 #8 of 14
    fiendz666

    fiendz666 AllStar

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    Oct 6, 2006
    They gave me the HR34 and the CCK for free. I was only charged the $49 install fee. I was surprised they gave me that
     
  9. Mar 7, 2013 #9 of 14
    fiendz666

    fiendz666 AllStar

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    Oct 6, 2006
    I currently have a SWiM8. I didn't realize that I would need a SWiM16. I'll have to call them back today and see if they can add that to the order. Or would the tech install it with the HR34? If so, would I be charged for that?
     
  10. RAD

    RAD Well-Known Member

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    Dripping...
    If DIRECTV is doing the install for you then the tech should install the SWiM16 as part of it, no charge.
     
  11. fiendz666

    fiendz666 AllStar

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    Oct 6, 2006
    Thanks! Just what I needed to hear :lol:
     
  12. Bill Broderick

    Bill Broderick Icon

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    With your system (SWM, DECA, Whole-home, no HR34), how are you connected to the Internet if you don't already have a CCK?
     
  13. fiendz666

    fiendz666 AllStar

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    Oct 6, 2006
    I have a network run from my router to the DECA in my living room. The DECA then splits off to my HR22, HR24 and H24
     
  14. Bill Broderick

    Bill Broderick Icon

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    Aug 25, 2006
    Long Island
    That DECA is what they are now calling a CCK. It was originally known as a Broadband DECA.
     

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