DirecTV, I wish to ask about the Genie Upgrade I am seeing, reading, and hearing about. Back in October I called to inquire about upgrading my equipment to Genie to allow 5x recording shows. I saw in an ad that it was FREE for existing customers. However, after talking to the sales rep I was told that it would cost around $550 for this upgrade. To be honest I was upset that I read one thing, and told another. I currently have: 1 DVR 1 HD Reciever 2X Standard Reciever Being in a house with 2 kids & 2 adults the ability to record 5 shows at once is a nice feature. So, on your site (http://www.directv.com/technology/genie) I can get a FREE upgrade to Genie when I order DirecTV. That is great news, except I have been with you for sometime. How is this a reward for me being a loyal customer. I understand it is a great reward for new customers, but what about that the customers who have been with DirecTV over Charter, Dish, AT&T U-Verse and others? All I want to do is upgrade for Free, and stay with DirecTV. Is this not possible? Do you not feel as though existing customers need to be rewarded with this promotion? I get the free channels on weekends for existing customers, but I dont care for them. If I wanted them I would pay for that package. Example Sites: http://www.directv.com/technology/genie http://www.direct2tv.com/directv-deals.html http://www.engadget.com/2013/01/08/directv-hr44-whole-home-genie-hd-dvr-hands-on/ http://www.geeknewscentral.com/2012...-free-upgrade-to-genie-for-current-customers/ When I first came to DirecTV I had a few issues. My order was cancelled with my knowledge because the sales rep entered it wrong, and this caused me to wait an extra 2 weeks for service. You messed up, but I had to wait because of this. Guess what - I stayed with DirecTV even though AT&T U-verse could have been at my house in 1 day to setup new service. When it was installed I was not on the package I was paying for. The sales rep told me that it takes time for the system to update itself with the new channels. 3 days later still no package, so I called back. The rep I spoke with then said the other rep was wrong, and I had all my channels in less than 2 minutes. So, I waited for 3 days in an issue that could have been resolved in 3 minutes. I later found that I was paying extra $$ for the package above what I wanted. I called to have this corrected. So, through all of these issue I have stayed loyal to DirecTV. Now, I find out that I have to pay $550 to get upgraded to something a new customer gets for free? I could cancel my service, and renew it cheaper than that.