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Genie Gen 3 (HR54) Loading Guide For Hours

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by utbronco, Oct 17, 2018.

  1. utbronco

    utbronco Mentor

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    Dec 26, 2007
    I am running several DVRs however it's the Genie 3 that continues to be the problem.

    Once again about 1 AM this morning Mountain Time I lost my Playlist again!! I restarted the receiver and it went into a blank screen (gray) with a message "acquiring the guide" with a "More" block to select. I let that stay on for 30 minutes until I finally selected the More option. That brought me back to my playlist and that is where I am. No guide data at all. I'm also getting a 771 error. I've called Directv and they are saying there is some nationwide problem, no estimate for a fix. The only way to fix the missing playlist is to restart the receiver but now doing that wipes out the guide data. OMG what has happened??
     
  2. P Smith

    P Smith Mr. FixAnything

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    cannot be "3"
    perhaps you are telling about HS17 ? or HR54 ?
     
  3. P Smith

    P Smith Mr. FixAnything

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    The sky is falling ! :D

    Calm down, DTV will restore EPG[APG] soon .
     
  4. utbronco

    utbronco Mentor

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    Dec 26, 2007
    Excuse me, when I view my equipment on Directv Website it states Genie Gen 3, yes it is an HR54.
     
    242424, I WANT MORE and jimmie57 like this.
  5. utbronco

    utbronco Mentor

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    Dec 26, 2007
    Maybe if you had been having these problems since April maybe you wouldn't be so calm. How about "Oh sorry you're having so many problems" or maybe don't say anything!!
     
    I WANT MORE and jimmie57 like this.
  6. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    There are 4 Genie models, the HR34, HR44, HR54 and HS17 (AKA Genie 2).
     
  7. utbronco

    utbronco Mentor

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    Dec 26, 2007
    Thanks for the clarification!! I can be a stump at times!! :)
     
  8. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Error 771 Searching for Satellite......Check peaking, check line of sight, check connections, check distribution system, check hardware.
     
  9. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Yeah, Genie generations can be confusing. The very original "genie" was an HR30 which never saw public light of day. It evolved into the HR34 which by any reasonable standard today is very usable as a boat anchor. There are a number in service though. That was first generation. The HR44 is the second generation and is a vast improvement over the HR34. The HR54 became the third generation because it supported 4K (even though it requires an external client to do that). All of these Genie generations have their own TV connections (hdmi, component video, etc.).

    Then DirecTV came up with the Genie 2, a significant evolution in Genie. That's the HS17. It is a "headless server" which means that it cannot directly support a television (no hdmi, etc.). You must use clients with an HS17. There are a number of advantages to this architecture, not the least of which is it eliminates "account stacking" - you can't give a friend or relative a box on your account.
     
  10. utbronco

    utbronco Mentor

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    Dec 26, 2007
    Thank you Carl6, can you tell me how to tell if the problem is fixed with Directv other than just having to restart the receiver each time to see?
     
  11. jimmie57

    jimmie57 Hall Of Fame

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    Have you looked at your signal strengths ?
    Please check the 99ca and 103ca and post those numbers here for us to see.
    Thanks
     
  12. slice1900

    slice1900 Well-Known Member

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    I'm very skeptical that Directv had account stacking in mind when they designed the HS17. They could have licked that years ago by requiring that all receivers be able to directly communicate with each other, by having receivers verify the serial number of the SWM they are connected to, or by installing a GPS chip in the dish so the receivers could verify their location.

    I think they did it because it simplifies support as only clients can connect to TVs. It also allows them to build in wireless since it can be located somewhere better able to distribute wireless throughout the house versus being stuffed in a cabinet surrounded by things with lots of metal in them.
     
  13. utbronco

    utbronco Mentor

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    While doing this check it appears all menu items have returned and the guide is there.

    Sat 99ca
    1-8 N/A
    9-16 80 72 81 74 79 73 79 72
    17-24 80 74 80 75 78 74 77 72
    25-32 N/A

    Sat 103ca
    1-8 N/A
    9-16 85-77-88-78-83-78-86-81
    17-24 84 81 88 82 85 80 81 82
    25-32 N/A

    Thanks for your help!! Once again, the continued Playlist problems is really out of control. I have to restart sometimes 5 times a night to watch recorded programs. Been that way since April.
     
  14. jimmie57

    jimmie57 Hall Of Fame

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    Your numbers are at the minimum to possibly below the minimum requirements.
    Has a tree grown so that it is between the dish and the satellite ?
    Maybe had a storm with strong winds ? You might need a dish realignment.

    When you record things do you have the default set for recording to "Keep Until I Delete" ? If no, you might try that to see if anything changes.
     
  15. P Smith

    P Smith Mr. FixAnything

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    It would be more informative if you will check SS on 101W and post it here. Guide data [EPG/APG] coming from the sat at 101W.
     
  16. studechip

    studechip Godfather

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    Actually it probably wouldn't since 101 can have very high ss numbers and the 99 and 103 sats can be off quite a bit.
     
  17. P Smith

    P Smith Mr. FixAnything

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    See the quote ^
    He didn't provide SS for 101W - why you can not wait for OP answer ?
     
  18. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    As I said, there are many "advantages" to the HS17 design. You have noted some important ones. And yes, there are other ways they could have addressed account stacking. But why not take out as many birds with one stone as possible?
     
  19. studechip

    studechip Godfather

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    Correct, he didn't. I'm quite sure they will be within a normal range.
     
  20. utbronco

    utbronco Mentor

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    Dec 26, 2007
    I appreciate your interest in helping out!!

    Our antenna has absolutely no obstructions. We live on the side of a mountain and there is nothing in between the dish and the sky. Because we have had a problem overnight, I'll wait to see if the numbers improve over the next day. Of course it is always possible that the dish could have shifted.

    The recording issues are that the playlist is there, then we watch a program, delete it and go back to the playlist and it's empty. A restart brings back all of the playlist. We do run with the default as "Keep until I delete".

    Thanks again for your generous help and your time!!
    Thanks to everyone for your help!! The problem appears to be fixed so I'm not going to provide any further SS data.

    I really appreciate your help. This group is awesome!!
     

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