/ Register

Genie (HR44-700) - 0x13af update and HDMI issue

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by FloriDUH JBot, Jun 29, 2020.

  1. Jun 29, 2020 #1 of 13
    FloriDUH JBot

    FloriDUH JBot New Member

    4
    0
    Jun 29, 2020
    After hours of pulling my hair out thinking there was an issue somewhere in my home theater setup, I came across a a bug in the latest update that was pushed to my Genie (HR44-700) on 6/25/2020. It was an "ah ha" moment (I was at my wits end trying to figure it out) when I finally checked the most recent update on the Genie and the date correlated exactly with when my problem started.

    I have the Genie connected through my home theater receiver. Whenever I press 'Menu' or 'Select' on the Genie remote, an HDMI command is being sent that is either changing the HDMI input or power the receiver on if it is off. I assume this is happening via CEC, but I don't see a way to turn off CEC in the Genie menu.

    Where should I report this bug? And since this is a major problem now trying to watch TV, I'm going to have to figure out a workaround hoping they eventually patch this issue (I'm guessing it is fairly widespread.)
     
    Last edited: Jun 29, 2020
  2. Jun 29, 2020 #2 of 13
    TANK

    TANK Icon DBSTalk Club

    980
    15
    Feb 16, 2003
    FLORIDA
    Try hdmi directly to tv and rca for digital audio out to a/v receiver
     
  3. Jun 29, 2020 #3 of 13
    compnurd

    compnurd Hall Of Fame

    3,914
    700
    Apr 23, 2007
    Evans City PA
    The Genie 2 does not connect directly to a TV
     
  4. Jun 29, 2020 #4 of 13
    FloriDUH JBot

    FloriDUH JBot New Member

    4
    0
    Jun 29, 2020
    Correct ... my original post and thread topic should have said Genie (HR44-700.) I have updated my post, but can't update the thread title.
     
    Last edited: Jun 29, 2020
  5. Jun 29, 2020 #5 of 13
    HoTat2

    HoTat2 Hall Of Fame

    8,032
    310
    Nov 16, 2005
    Los...
    The equivalent of CEC is "HDMI Control" under "Settings" ---> "Display" ---> "Video". And you can try turning that off to see if that works as a temporary workaround to this bug.

    And reporting bugs after a national release is pretty much done just by calling tech. support.

    Yes I know, .... "Ugh". ....


    Sent from my LM-V600 using Tapatalk
     
  6. Jun 29, 2020 #6 of 13
    FloriDUH JBot

    FloriDUH JBot New Member

    4
    0
    Jun 29, 2020
    I am going to try a few workarounds. Disabling CEC in
    Thanks ... I was looking last night for the CEC equivalent and missed it right there at the bottom of Display --> Video. As mentioned, I meant to say Genie 1 HR44-700.
     
  7. Jun 29, 2020 #7 of 13
    JerryMeeker

    JerryMeeker Legend

    1,064
    141
    Sep 20, 2007
    Austin, Texas
    I have received 0x13af On my HR54-700 and am not seeing any of the issues you have reported.
     
    Indiana627 likes this.
  8. Jun 29, 2020 #8 of 13
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    10,770
    1,558
    May 17, 2010
    USA
    Same here. My HR54-200 received 0x13af on 24 June 20. I have not experienced any issues with this update.
     
  9. Jun 29, 2020 #9 of 13
    HoTat2

    HoTat2 Hall Of Fame

    8,032
    310
    Nov 16, 2005
    Los...
    Is even the "Speed Test" feature still working correctly on your Genies since the update as discussed in the other thread?

    HR44 zero download speed

    As mine (an HR54-500) and others sure aren't anymore ....

    Sent from my LM-V600 using Tapatalk
     
  10. Jun 29, 2020 #10 of 13
    compnurd

    compnurd Hall Of Fame

    3,914
    700
    Apr 23, 2007
    Evans City PA
    Its not working on the latest CE either.. I wouldnt put any stock into it. dont think it actually did anything anyway
     
    HoTat2 likes this.
  11. Jul 3, 2020 #11 of 13
    BrotherSunday

    BrotherSunday New Member

    4
    0
    Jun 25, 2020

    I have the same issue. I confirmed this is a work-around. Terrible one but yeah.

    I called support. Convinced them to hand the issue to engineering. Then engineering closed it and I got a reply saying it was not a widespread issue. But this definitely started with the 0x13af update!
     
    Last edited: Jul 3, 2020
  12. Jul 3, 2020 #12 of 13
    texasbrit

    texasbrit Well-Known Member

    5,616
    177
    Aug 9, 2006
    Yes, it's a bug in 0x13af. Yes, enginering knows all about it.
     
  13. Jul 9, 2020 #13 of 13
    mloiterman

    mloiterman Cool Member

    61
    10
    Aug 20, 2007
    I haven't either, but I think it is only triggered when you have an external drive plugged into the box.
     

Share This Page

spam firewall

Advertisements