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Genie (HR44-700) - 0x13af update and HDMI issue

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by FloriDUH JBot, Jun 29, 2020.

  1. Jun 29, 2020 #1 of 12
    FloriDUH JBot

    FloriDUH JBot New Member

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    After hours of pulling my hair out thinking there was an issue somewhere in my home theater setup, I came across a a bug in the latest update that was pushed to my Genie (HR44-700) on 6/25/2020. It was an "ah ha" moment (I was at my wits end trying to figure it out) when I finally checked the most recent update on the Genie and the date correlated exactly with when my problem started.

    I have the Genie connected through my home theater receiver. Whenever I press 'Menu' or 'Select' on the Genie remote, an HDMI command is being sent that is either changing the HDMI input or power the receiver on if it is off. I assume this is happening via CEC, but I don't see a way to turn off CEC in the Genie menu.

    Where should I report this bug? And since this is a major problem now trying to watch TV, I'm going to have to figure out a workaround hoping they eventually patch this issue (I'm guessing it is fairly widespread.)
     
    Last edited: Jun 29, 2020
  2. Jun 29, 2020 #2 of 12
    TANK

    TANK Icon DBSTalk Club

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    Try hdmi directly to tv and rca for digital audio out to a/v receiver
     
  3. Jun 29, 2020 #3 of 12
    compnurd

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    The Genie 2 does not connect directly to a TV
     
  4. Jun 29, 2020 #4 of 12
    FloriDUH JBot

    FloriDUH JBot New Member

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    Correct ... my original post and thread topic should have said Genie (HR44-700.) I have updated my post, but can't update the thread title.
     
    Last edited: Jun 29, 2020
  5. Jun 29, 2020 #5 of 12
    HoTat2

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    The equivalent of CEC is "HDMI Control" under "Settings" ---> "Display" ---> "Video". And you can try turning that off to see if that works as a temporary workaround to this bug.

    And reporting bugs after a national release is pretty much done just by calling tech. support.

    Yes I know, .... "Ugh". ....


    Sent from my LM-V600 using Tapatalk
     
  6. Jun 29, 2020 #6 of 12
    FloriDUH JBot

    FloriDUH JBot New Member

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    I am going to try a few workarounds. Disabling CEC in
    Thanks ... I was looking last night for the CEC equivalent and missed it right there at the bottom of Display --> Video. As mentioned, I meant to say Genie 1 HR44-700.
     
  7. Jun 29, 2020 #7 of 12
    JerryMeeker

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    I have received 0x13af On my HR54-700 and am not seeing any of the issues you have reported.
     
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  8. Jun 29, 2020 #8 of 12
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Same here. My HR54-200 received 0x13af on 24 June 20. I have not experienced any issues with this update.
     
  9. Jun 29, 2020 #9 of 12
    HoTat2

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    Is even the "Speed Test" feature still working correctly on your Genies since the update as discussed in the other thread?

    HR44 zero download speed

    As mine (an HR54-500) and others sure aren't anymore ....

    Sent from my LM-V600 using Tapatalk
     
  10. Jun 29, 2020 #10 of 12
    compnurd

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    Its not working on the latest CE either.. I wouldnt put any stock into it. dont think it actually did anything anyway
     
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  11. Jul 3, 2020 at 6:30 PM #11 of 12
    BrotherSunday

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    I have the same issue. I confirmed this is a work-around. Terrible one but yeah.

    I called support. Convinced them to hand the issue to engineering. Then engineering closed it and I got a reply saying it was not a widespread issue. But this definitely started with the 0x13af update!
     
    Last edited: Jul 3, 2020 at 6:35 PM
  12. Jul 3, 2020 at 10:52 PM #12 of 12
    texasbrit

    texasbrit Well-Known Member

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    Yes, it's a bug in 0x13af. Yes, enginering knows all about it.
     

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